AI Adoption Predictions: What Will Determine Vendor Success and Who Is Positioned to Win
Specialization around partner technologies and platforms along with industry expertise will steer portfolio developments over the next five years. Although growing AI adoption will lead to greater demand for integration, orchestration and managed services, it will challenge the traditional labor-based revenue models and push vendors to decouple revenue growth from headcount.
The shift toward outcome- and platform-based delivery will accelerate vendor consolidation, concentrating market share among providers that can demonstrate measurable ROI and scalable IP-led offerings. These dynamics will be amplified by industry-specific demand, especially in the manufacturing, energy and public sector verticals, where transformation investment and regulatory pressures will outpace market growth and benefit vendors with deep domain expertise and digital engineering capabilities.
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The next wave of AI
Physical AI will emerge as the next AI frontier, driven by cost-optimization needs in the underperforming manufacturing and industrial sectors. Surging energy demand from AI data centers will create a parallel growth opportunity. The expansion of task- and industry-specific agentic AI in 2025 will enable broader orchestration as enterprises streamline fragmented deployments, generating greater demand for data orchestration to unify enterprise data and maximize AI performance.
As physical AI scales, tighter integration between OT and IT systems will become critical, creating opportunities for vendors with combined digital engineering, IoT and AI capabilities while increasing activities around cybersecurity and real-time data orchestration.
Governance and data accountability
As companies increasingly rely on advanced AI to inform decision making, CxOs are scrutinizing governance and the quality of underlying data. In the second half of 2026, TBR anticipates advanced AI spending will partially pivot to governance and accountability frameworks, accelerating engineering and IT consulting engagements to optimize and clean data.
Consulting rebound
Persistent changes to the supply chain due to new and ongoing conflicts in Europe and the Middle East as well as shifting tariffs, immigration issues and compliance requirements will lead to a rise in consulting, as clients realize geopolitical and macroeconomic uncertainty are longer-term than perhaps initially anticipated. IT services companies will continue to build out supply chain consulting, supply chain optimization and analytics capabilities.
Cybersecurity becomes an essential foundation for AI
Rising geopolitical tensions, which are driving European governments to adopt stricter cybersecurity policies and increase investment in sovereign solutions, are creating major short- to mid-term opportunities in infrastructure services and, subsequently, IT consulting. If these concerns persist over the long term, Europe-based enterprise clients may be less willing to work with companies outside the region.
Cybersecurity and sovereign solutions will support AI adoption, as secure data, applications and infrastructure emerge as key concerns for the public sector and, subsequently, for heavily regulated industries in Europe such as financial services. EMEA accounted for 34% of revenue in 2025 in TBR’s 4Q25 IT Services Vendor Benchmark, which tracks 30 leading IT services providers.
The rise of local market in APAC
TBR has noted an ongoing uptick in demand for digital transformation and IT modernization in APAC, which is expected to accelerate as internet adoption increases in Southeast Asia and India’s gross national income rises. India-centric vendors stand to gain from the increase in demand for these services due to their unique ability to compete on price and strong local presence.
Further, companies that have lost market share with the introduction of new technologies such as AI and advanced AI, such as Wipro, have the chance to capitalize on more traditional services.
Measurable outcomes become a necessity in the U.S. federal sector
Through the end of 2028, U.S. federal spending will be centered on national security and modernization, with demand for AI, cyber solutions and mission software. From 2026 to 2028, providing tangible results and adapting quickly to new efficiency initiatives will be necessary to secure new deals in the U.S. federal space.
Contracting market share of the top 5 IT services providers signals that scale alone is insufficient as AI enables smaller providers to compete in higher-value services
Although the top five IT services providers will continue to increase revenue, TBR estimates their combined market share will contract through 2030. This reflects intensifying competition from midtier, regional and specialized providers across the IT services landscape, particularly as AI lowers barriers to entry and enables more targeted outcome-based offerings. Leading IT services providers must rely on differentiation through AI-led platforms, large-scale transformation capabilities and ecosystem orchestration to defend their share against a long tail of increasingly capable competitors. As clients prioritize ROI and accountability, IT services providers must deliver tangible value from AI-led transformations to sustain revenue growth and retain market share.
Although the IT services market will expand steadily, changing delivery models and client demand will redefine how value is created
TBR’s IT Services Market Forecast is a comprehensive, forward-looking analysis of the IT services market and includes analysis of the market share of leading IT services vendors and competitive and customer dynamics that are driving revenue growth.
This research includes estimates for the size and growth of the overall market and by two segmentations, Consulting & Systems Integration and Rest of IT Services, which includes business process outsourcing, IT outsourcing, applications outsourcing, and hardware support and maintenance services. Current-year market sizing and a five-year forecast across the two services segments are featured in each publication, as well as analysis of growth drivers, top trends and leading market players.
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