Entries by Patrick Heffernan, Practice Manager and Principal Analyst

Sapiens’ AI Transformation: Inside its Bet on Autonomous Insurance

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For the last nine months, Sapiens has been testing the possibilities of radical AI-enabled change, while continuing to support customers in a highly regulated and hidebound industry. New leadership has challenged the company to move at AI speed while establishing a new standard for quality. Sapiens has made a massive bet that the trust it has built with long-standing clients will carry over as the company shifts its commercial, delivery and technology partner models to a fully AI-enabled way of working. It is a bold bet; now comes the execution.

Infosys Moves From AI Experimentation to Enterprise Orchestration as Infosys Topaz Takes Center Stage in the Company’s Next Chapter

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Infosys hosted more than 200 clients, partners, analysts and advisers during its flagship event, Infosys Americas Confluence 2026. The packed agenda included Partner Day and Analyst Day tracks, client stories, partner presentations and Living Labs demos of both Infosys- and partner-developed solutions and services. AI dominated the agenda, but the conversations were notably different than those at Confluence 2025. Last year, Infosys and its clients largely focused on the prerequisites for enterprise AI adoption, including data readiness, governance, architecture and talent. This year the discussion shifted toward what happens when enterprises actually begin scaling AI; the need to address rising complexity, agent governance, token economics, cybersecurity and model choice; and the ever-difficult task of proving business value. Infosys used the event to reinforce its ambition to become a leading enterprise AI services provider, positioning Infosys Topaz — and increasingly Infosys Topaz Fabric — as the enabling layer connecting models, applications, data business processes and partner technologies.

Trust at Speed: EY’s Mobility Practice Is a Catalyst for AI-era Workforce Transformation

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Technology and macroeconomic trends favor EY’s Mobility practice. Perhaps just as significantly, so do trends across professional services, including AI adoption, business model disruption, commercial model shifts, and an all-around recognition that the largest consultancies need to change to meet clients’ changing demands and AI-enabled expectations. For the last three years, TBR has heard from both EY leaders and EY clients that the firm’s Mobility practice is already a catalyst for that change.

Exploring KPMG’s Role in Quantum

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KPMG has positioned itself as ready to help clients prepare for when quantum shifts from an expensive idea to an immediate opportunity and threat. Can the firm create near-term revenue as PQC meets its Y2K moment, provide reliable and useful services through hybrid computing, and manage the ecosystem and orchestration layer in quantum? Maybe. At scale with clients? Likely. Are KPMG’s clients really ready for that? Are all of KPMG’s partners, principals and directors?

Exploring KPMG’s Role in AI

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What struck TBR most about KPMG’s frequent evocations of trust was the humility that went with it. Knowing trust has to be earned, maintained and renewed seemed to inform how KPMG leaders spoke about the firm’s capabilities and relationships. And in casual discussions with KPMG clients at the Utah event, trust came up repeatedly as a key reason they were there.

Setting the Pace: What Accenture, Deloitte and Infosys Signal for Professional Services in 2027

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AI promises productivity improvements by off-loading repeatable, mundane tasks to algorithms and robots. If an IT services company or consultancy can do things faster with AI and automation, clients can reasonably expect their time-and-materials bill will decline. Accenture, Deloitte, Infosys and all their peers now find themselves — or, really, have found themselves since at least mid-2023 — challenged with managing the cannibalization that their AI investments may be bringing to their traditional IT services.

The Federal IT Services Reset: Traditional Consulting Evolves to Embrace Mission Outcomes

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Federal IT demand will not return to a consulting-heavy transformation cycle. Agencies remain under cost pressure as AI adoption at scale crawls from pilots to production, while spending concentrates on mission-critical modernization, cybersecurity and defense. Amid the recent chaos, is an opportunity emerging for companies offering platforms, automation, managed services and technology programs with measurable operational outcomes?

AltitudeIQ and the Coming Disruption of AI-powered Enterprise Automation

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In late August, TBR met with AltitudeIQ Founder and CEO Acyr da Luz and AltitudeIQ Board Advisor Michael Yadgar to discuss the startup’s proprietary technology, its role within the technology ecosystem, and its potential to disrupt the broader IT services, consulting and AI space. This special report reflects that discussion as well as TBR’s ongoing research and analysis of SAP, IT services companies, consultancies and AI.