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BPO 2.0 is alive at TELUS International in Bulgaria
On a recent trip to my native Bulgaria, my colleague Elitsa Bakalova and I visited one of TELUS International’s local sites. Country Managing Director Kristina Ivanova and Director of Operations Gergana Ralchovska hosted us in the recently opened TELUS Tower in downtown Sofia. With over 3,000 staff members in Bulgaria split between three offices, TELUS […]
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September 18: Cloud pairs well with partners
In the cloud and software markets no one vendor touts everything every customer could need, making it increasingly important for vendors to team up to provide enterprises with value-added solutions and services. Join us Sept. 18 to hear the latest on vendor partnership activities and how we believe they will impact the market long term. […]
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Comcast Business targets strategic acquisitions and international expansion to fuel long-term growth
TBR perspective Comcast Business remains in an enviable position and is an outlier in the telecom industry. The cable operator’s business unit continues to post double-digit revenue growth and is taking market share from a range of competitors in the U.S. The company’s core value proposition is its powerful DOCSIS 3.1-based, hybrid-fiber-coax (HFC) fixed […]
IBM z15 brings enterprise-grade, automated and compliant data management to systems of engagement
IBM expects prominent mention in Chapter 2 of the cloud IBM asserts with some legitimacy that incumbents have an advantage when it comes to disrupting markets. They possess the account knowledge, have working capital, and, more importantly, have data in their core systems and databases. To build an ecosystem, these enterprises have to unlock the […]
Voice, business and device design: For business, smart speakers need a button
The expanding scope of conversational user interfaces There are many applications for conversational interfaces in business, for both customer and employee users. Input devices include not only smart speakers but also phones, PCs and vehicles. The conversational interface also works without voice; for someone at a keyboard, typing the command is easier, faster and less […]
Streamline and extend: IBM’s play for what it calls ‘hybrid multicloud’ or ‘Chapter 2 of the Cloud’
IBM will use OpenShift to bring a consistent cloud value proposition, remaining agnostic toward delivery method, location or cloud provider In 2015 Red Hat’s CEO made a statement at an analyst day presentation that Red Hat aimed to do to the PaaS layer with OpenShift what it had done to the enterprise operating system layer […]
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