Patrick M. Heffernan is practice manager and principal analyst in TBR’s Professional Services Practice, where he directs the practice’s portfolio and manages projects on various topics, including creating management consulting services to deciphering digital transformation for consultancies and IT services vendors and analyzing the business impact of emerging technologies. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors. His coverage and focus areas include IT services, management consulting, global delivery, strategy and operations, cloud, intelligence cycle, digital transformation, and innovation.