The long view: Which post-pandemic trends will shape the world in 2030?

The global COVID-19 pandemic revealed stark weaknesses across the entire technology ecosystem, including supply chains, regulatory environments and emerging technologies. Responses by cloud and software vendors, consultancies, and IT services vendors showed both their immediate operational needs — and opportunities — and the trends TBR believes will persist long-term in the post-pandemic world. Innovation continues, […]

From boom to bust and back: COVID-19 changes dynamics of consulting-led digital transformation programs

Rising uncertainty from the global COVID-19 outbreak combined with competitive pressures in traditional and emerging IT service areas such as digital, cloud and cybersecurity is challenging IT services and management consulting vendors’ performance. The pandemic has driven massive changes in human resource management and is creating opportunities for IT services vendors to enable clients’ remote […]

Cultural readiness and technology savvy: Another view of Egypt’s IT outsourcing ecosystem

With technology a given, cultural readiness differentiates Egypt IT sector In a recurring point of discussion, CrossWorkers CEO Hans Henrik Groth described Egyptian technology professionals as creating an atmosphere of high “cultural readiness” for working with Europe-based clients, partly because Egyptians travel frequently to Europe for business and Europeans travel frequently to Egypt for tourism. […]

Business resiliency and people centricity: Fujitsu prepares for post-pandemic world

Putting people first, so they can put the customer first In the early weeks of the pandemic, Fujitsu’s global delivery centers quickly shifted to all-remote work environments, transitioning in waves as COVID-19 lockdowns moved from Asia to Europe and the Americas. Fujitsu’s leaders and on-the-ground managers passed along lessons learned in Japan, China, the Philippines […]

Rooted and stable yet innovative, HCLT relies on core strengths to drive profitable growth

TBR assessment HCL Technologies’ (HCLT) Mode 1-2-3 strategy remains a core pillar in the company’s efforts to navigate the dynamics of the ever-evolving IT services market, and positions it to transition its portfolio and address client needs now and post-pandemic. At the 2020 Analyst and Advisor Day, HCLT President and CEO C Vijayakumar noted, “The […]

Egypt and IT and the center of the world

What makes Egypt attractive Egypt’s growing IT services and technology sector has been built on important natural advantages and few forward-looking investments in recent years. The country’s proximity to Europe, considerably large and educated talent pool, and relatively low costs compared to nearshore locations such as Poland, Romania and Bulgaria make Egypt a natural hub […]

Human-based service delivery vendors’ talent management strategies and revenue growth will be tested amid COVID-19

The 14 vendors in TBR’s Global Delivery Benchmark continued to hire and acquire resources ahead of revenue growth in 4Q19 as they geared up to address buyer demand for scaling digital transformation (DT) initiatives. Developing certified talent supporting Agile-based service delivery helps vendors build and solidify trust with enterprises seeking to optimize and/or modernize IT […]