Entries by Kelly Lesiczka, Senior Analyst

HCLTech Advances its Total Experience Services Through AI-led Operating Model Transformation

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In an ever-connected world, HCLTech established its Total Experience offerings to create a unified user and customer experience for its clients, removing pain points and friction across teams and departments. The transformation begins with the operating model, as many companies have different platforms and experience solutions across functions. The goal of the company’s experience solutions is to connect users across operations by optimizing and redesigning operating models.

Could Responsible AI Spark Transformative Change at HCLTech?

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HCLTech’s strengths lie in its engineering DNA; entrenched and well-managed client relationships; and extensive alliance partnerships, which include critical technology players and even HCLTech competitors. Playing to those strengths has been one element separating HCLTech from IT services peers in the last few years, especially with respect to profitability. With a suite of AI Advisory Services, the company continues to follow its proven strategy: focus on core values, deliver relentlessly, partner smartly, and expand within an existing client base.

Global Analyst Summit 2026: Value Creation Through Operating Model Transformation  

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As consulting continues to evolve due to AI’s influence on business models and day-to-day operations across enterprises, EY’s leaders discussed how the firm is adapting its approach to guide clients through uncertainty and increased speed of change, and introduced featured clients, giving them an opportunity to share their experiences. The client stories emphasized the speed at which they need to navigate market changes and their desire to work with a long-term partner such as EY to guide the transformation as well as to create an ecosystem of vendors that support their end goals. The notion of value was consistent throughout the event, as the firm seeks to reconfirm its positioning in the consulting space despite ongoing market uncertainty about consulting’s future relevance.

EY Reinvents Its People Advisory Services, Leaning on a Single Methodology to Drive Successful Change

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As workforce and employee experience grow increasingly critical in the era of rapid technological advancement, EY’s refreshed approach within People Advisory Services — centered on a unified methodology and a stronger focus on people experience — helps distinguish the firm from its peers and better aligns with technology-driven transformation initiatives. Further, taking a global approach to retraining and methodology creates a more unified approach within the firm to better engage with clients and navigate market change. 

A Challenger Mindset Transforms HCLTech’s Approach to Financial Services to Achieve Success Through AI

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HCLTech has a long history working with AI, building off its DRYiCE platform, the company’s original automation platform. This heritage equips HCLTech with the background and trusted technical expertise, backed by its engineering prowess. to deliver on clients’ AI transformation needs. Further, HCLTech can pursue larger-scale and more aggressive AI-led transformations, helping the company accelerate ahead of its peers in terms of client engagement and growth.

Fujitsu Expands AI Strategy in Europe, Emphasizing Collaboration, Compliance and Customization

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TBR has reported extensively on Fujitsu’s evolving AI capabilities and offerings, noting in a special report in May 2024: “TBR appreciates that Fujitsu’s combination of compute power and proven AI expertise makes the company a significant competitor and/or alliance partner for nearly every player fighting to turn GenAI [generative AI] hype into revenue. Second, Fujitsu’s vision of ‘converging technologies’ aligns exceptionally well with the more tectonic trends TBR has been observing in the technology space, indicating that Fujitsu’s market positioning is more strategic than transactional or opportunistic.” Add in Fujitsu’s deepening experience in delivering AI solutions to AI clients, and TBR continues to see tremendous near-term opportunity and growth for Fujitsu and its ecosystem partners.