Discover how competitive intelligence for IT services impacts IT vendors, budgeting, labor costs and more.
About Kelly Lesiczka, Senior Analyst
Kelly Lesiczka is a senior analyst in TBR’s Professional Services Practice. Kelly’s vendor coverage includes Boston Consulting Group, Cisco Customer Experience, DXC Technology, EY, Fujitsu, Hewlett Packard Enterprise Pointnext, IBM Services, T-Systems, PwC and McKinsey & Co. She also leads research on the Management Consulting Benchmark as well as conducts primary research for custom projects.
Entries by Kelly Lesiczka, Senior Analyst
KPMG’s leaders described their priorities as transforming the firm’s go-to-market approach, unlocking the power of the firm’s people, reimagining ways of working, and innovating capabilities and service enhancements. Success against these priorities, in TBR’s view, will come as KPMG shifts from building a foundation to scaling alongside the growing needs of its clients.
PwC’s recognition that a standardized, scaled business model combined with high-touch consulting could actually assuage fears around job disruption may prove critical as GenAI permeates IT services. Paired with the focus on measurable business outcomes, PwC’s factory approach could help separate the firm from peers.
IT services vendors are ramping up innovation efforts and bringing in new expertise and resources experience to address emerging needs as client demand reflects a stronger emphasis on software and efficiency solutions.
Join us for a live look at how your team can take advantage of GenAI hype in the IT services industry in 2024.
Expanding ecosystems to include tech startups and research academia will be key to vendors successfully collaborating with partners and clients, remaining ahead of trends and evolving portfolio offerings
As the needs emerging out of financial technology continue to evolve, HCLTech’s strategy positions the company to enable business transformation for clients underpinned by automation and AI tools that generate cost savings that are applied to the overall transformation, setting the foundation for digital and cloud adoption.
In this special report we recap our recent conversation with Santhosh Jayaram, Global Head of Sustainability at HCLTech, about the company’s efforts to adopt sustainable business practices and build a portfolio of sustainability solutions for its customers.
In early 2023, TBR met with EY’s Kim Billeter, Americas People Advisory Services leader, Jonathan Sears, Global People Advisory Services Technology leader, PAS US-East leader, and Simon Stanaway, Americas Mobility leader, to discuss progress EY has made in growing People Advisory Services (PAS) within a highly competitive market and during a pandemic..
In TBR’s view, EY continues to operate through a global effort, complicated by regulatory and compliance requirements that vary by country as well as member firms’ different partnership structures. However, at multiple times during the discussion, EY leaders said the firm knew that cybersecurity services required being “local to be there with clients.”