Regardless of whether the pandemic lingers, re-emerges with a greater power in the fall or significantly subsides, TBR expects management consultancies will benefit from opportunities created by the chaos of COVID-19 as vendors address clients’ tactical run-the-business needs and expand activities around digital workplace, change management, HR and supply chain operations. Vendors with greater scale, more established technology-centric brands, and deeper partnerships with cloud and software providers will weather the crisis and alleviate pressures on front-end management consulting by price-conscious clients that demand flexible payment terms. Meanwhile, the need for customer experience (CX)-centric workshops remains in flux, as what was the go-to-market approach just over nine months ago is now being recalibrated to account for limited physical and in-person sessions, impacting many of leading vendors’ design-led creative services performances.

Join Patrick Heffernan, Boz Hristov, Elitsa Bakalova and Kelly Lesiczka as they reveal key findings around leading management consulting vendors’ performance as well as how investments in marketing and creative services many of these vendors have pursued over the past five years are now playing out.

Don’t miss:

• How major management consulting vendors performed during the first nine months of 2020
• What the key trends are in the management consulting segments
• How demand for CX-centric advisory sessions went from boom to bust and if it will come back in 2021

The connectivity business model is poised to fundamentally change during the 5G era, and the telecom industry might see and will need to be prepared for a world where selling metered data access is no longer viable. New models have emerged, driven by the webscales, that portend a world where consumer network access could become “free” or close to free. Historical precedence and future context will be provided demonstrating that this radical change could indeed be feasible and that the market has a high probability of ultimately going in this direction during this decade.

Join Principal Analyst Chris Antlitz for an in-depth, exclusive review of TBR’s most recent Webscale ICT Market Landscape where he will discuss how webscales’ digital-first, platform-centric model can create a fundamentally new industrial framework for providing “free” connectivity in an economically feasible manner.

TBR’s Webscale ICT Market Landscape focuses on the nine webscales (aka the Big Nine) that TBR believes will own the largest, most comprehensive end-to-end digital ecosystems in the digital era. Specifically, this list includes Alibaba, Alphabet, Amazon, Apple, Baidu, Facebook, Microsoft, Rakuten and Tencent. The report includes key findings, market size, customer adoption, webscale positioning and strategies, geographic adoption, vendor positioning and strategies, and acquisition and alliance strategies and opportunities.

Don’t miss:

• Which webscales are likely to drive this move toward “free” connectivity
• How webscales will make money from “free” connectivity
• What will happen to traditional operators amid this coming market disruption

Join Allan Krans, Evan Woollacott and Catie Merrill for a review of COVID-19’s impact on the cloud market so far and a look forward at the long-term impacts. This discussion will provide insight on the challenges and opportunities in the cloud market, and which vendors we believe are best positioned to address them.

Don’t miss:

• A review of how the cloud market overall and leading vendors in particular have fared in 2020  
• Analysis of feedback from customers on how their use of cloud solutions is changing  
• A forecast of how cloud’s long-term growth and use will change through 2024  

As the global pandemic persists, vendors prioritize employee safety while increasingly looking to employee productivity measures. Retaining clients and securing a larger piece of a shrinking budgetary pie are IT services vendors’ primary concerns with respect to clients as the pandemic depresses economic activity. Attracting and landing new logos has become vastly more difficult in an all-virtual environment, challenging IT services vendors to develop novel ways to promote new offerings. The COVID-19 outbreak is shifting buyers’ priorities, compelling digital transformation (DT) services vendors to reframe their DT messaging to focus more on individual business functions than the reinvention of the full enterprise, creating a niche for emerging technologies such as AR and VR that can not only augment the existing technology stack but also help change how humans and machines interact in certain industries and processes. At the same time, DT opportunities centered on speed, connectivity and reliability help elevate 5G’s position in the crowded emerging tech market, but only if vendors can demonstrate the ecosystem will remain navigable.

Join Patrick Heffernan, Boz Hristov, Elitsa Bakalova and Kelly Lesiczka as they reveal key findings around leading IT services vendors’ performance during the pandemic as well as how adding new technologies such as 5G, AR and VR creates an additional entry point for vendors to cross-sell and upsell their service portfolios.

Don’t miss:

• How major IT services vendors performed during the first nine months of 2020
• What the key trends are in the IT services segments, and what levers vendors use to succeed in a challenging market environment
• How IT services vendors are preparing to capture opportunities enabled by the new wave of emerging technologies