Our Team

Christopher Foster

President

Role and Responsibilities
Chris Foster serves as TBR’s president, overseeing all operations of syndicated and custom research and analysis. He sets the TBR research agenda, leading practice directors and managers dedicated to uncovering key findings in the enterprise IT market and delivering actionable expert analysis to IT decision makers. During his tenure at TBR, Chris has held positions as director of research and director of Software and Computing practices. He has covered a wide range of industry vendors in-depth — providing clients end-user research, strategic assessments, corporate performance evaluations, and revenue, cost and profitability modeling as well as unique trend and market analysis.

Experience and Background
Chris’ experience in various technology segments includes PCs, servers, enterprise software and IT services. He has been an authoritative voice in numerous technology industry and business publications such as InformationWeek, The Boston Globe, The Wall Street Journal and BusinessWeek. Prior to joining TBR, Chris worked for several years in financial services sales/consulting. He holds a B.S. in Business Administration and an MBA from the University of New Hampshire, Whittemore School of Business & Economics.

Dan Demers

Senior Vice President, Sales and Marketing

Role and Responsibilities
Dan Demers has overall responsibility for go-to-market strategy and execution, sales performance and digital marketing. He works closely with executive leaders among TBR’s clients to support operationalization of TBR research and insights into customers’ workflows and systems.

Experience and Background
Dan brings over 20 years of experience in the professional services industry to TBR, with more than 15 of those years focused on sales development and executive leadership. Prior to joining TBR, Dan founded and managed ReMission Consulting, a sales leadership development firm that serves the financial services, software and energy industries.

Lindy Hanson

Vice President, Client Engagement

Role and Responsibilities
Lindy Hanson is responsible for ensuring TBR’s clients realize the most value through their use of TBR’s research and insights. She works collaboratively with TBR’s sales and delivery organizations through each step of the customer journey to build lasting relationships where customers operationalize TBR insights in support of faster business decisions.

Experience and Background
Lindy joined TBR in 1996 as an analyst, spending many years building and leading TBR’s research portfolio before joining the sales and marketing team in her current role.

Peter Zaimes

Director

Role and Responsibilities
Peter Zaimes is responsible for firmwide strategy, sales and marketing strategy, and individual strategic account sales.

Experience and Background
Peter Zaimes has been partnering with leaders from top ICT companies in various capacities for the last 15 years. As a TBR veteran, Peter has held numerous roles within the company, from data benchmarking and analysis to sales and sales leadership. Peter is also a faculty member at the University of New Hampshire Peter T. Paul College of Business and Economics where he is a lecturer in the Decision Sciences department teaching business statistics and quantitative decision making courses.

Bryan Belanger

Senior Director

Role and Responsibilities
Bryan is senior director of TBR’s Tailored Services practice, which is responsible for the design, execution and delivery of custom strategic research and consultative engagements to the world’s largest and fastest-growing technology products and services firms. Bryan has over 10 years of experience delivering tailored engagements to TBR’s clients and serves as subject matter expert and advisor on topics related to competitive benchmarking, including pricing, go-to-market and operational strategies. In his role, Bryan:

• Manages TBR’s team of Tailored Services analysts and consultants with expertise in each of our Tailored Services research focus areas to deliver actionable, business-centric insights and recommendations
• Serves as lead analyst and consultant for delivery of TBR’s custom research engagements, spearheading solution architecture design, client engagement and management, research execution, project management, research analysis, deliverable design and storyboarding, and executive presentation
• Devises and refines primary research methodologies and approaches used in tailored engagements
• Serves as a member of TBR’s corporate management team, with responsibility for overseeing TBR’s overall research product evolution and digitization strategies

Experience and Background
Bryan joined TBR in 2010 as a Professional Services Practice intern and served as a research analyst and then analyst with the group before transitioning to Tailored Services, where he served as a senior analyst from 2014 to 2019.

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Kate Price

Practice Manager

Role and Responsibilities
Kate Price manages TBR’s Telecom, Data Center and Devices practices, setting strategic and research direction for the practices and overseeing syndicated research and custom projects. Additionally, Kate contributes to delivery operations, portfolio innovation and talent development, including training and intern program development, for TBR overall.

Experience and Background
Since joining TBR in 2005, Kate has contributed to syndicated operator coverage and led numerous custom engagements. Kate has expertise in identifying emerging industry trends, such as 5G and changing industry business models.

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Geoff Woollacott

Senior Strategy Consultant and Principal Analyst

Role and Responsibilities
With a career spanning over four decades in consulting, it’s Geoff’s mission to dissect this era of unprecedented disruption and apply his project management experience to coach junior staff on how to solutionize client engagements.

Experience and Background
Prior to joining Tailored Services, Geoff oversaw the syndicated research team for TBR’s Software and BI Services practice. Before joining TBR, Geoff owned Renaissance Group (RGI), a boutique market research firm founded in 1991 serving blue-chip clients such as IBM, HP and EMC. RGI conducted competitor assessments of IT vendor go-to-market strategies, operational benchmarking studies, M&A support and distribution channel satisfaction studies. Early in his career, Geoff was an end user and reseller salesperson for Arrow Electronics and a marketing manager for Arrow Field Service, where he designed the company’s first Third Party Maintenance program before working at Technology Financial Services as principal of the company’s IT hardware vendor practice. Geoff writes commentaries for Nearshore Americas and globalcomment.com and has been a columnist for Nashoba Publications. Geoff received a cum laude degree in economics and government from Bowdoin College and spent a semester studying at the London School of Economics, where he completed a thesis on the complexities and legal challenges of European Economic Community Integration.

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Angela Lambert

Principal Analyst and Practice Manager

Coverage and Focus Areas
Custom research, syndicated reports, industry and vertical trends, forecast modeling, customer demand, go-to-market strategy, competitive analysis, server, storage, hyperconverged infrastructure, edge compute, consumption models, Data Center as a Service, close-to-the-box services, managed services

Role and Responsibilities
Angela Lambert is a principal analyst and leads TBR’s coverage of the data center market. Angela oversees and contributes to TBR’s data center syndicated research portfolio and custom project work, advising clients on trends in customer demand, competitive insights and market opportunity. In addition to tracking leading vendors across the server, storage and hyperconverged infrastructure markets, Angela also researches the overarching shifts in the data center business model, including cloud migration, Data Center as a Service offerings and consumption-based pricing models.

Experience and Background

Angela has served in various roles since joining TBR in 2011. Prior to leading TBR’s Data Center practice, Angela was a senior analyst and engagement manager in TBR’s Tailored Services team, where she led custom research engagements focused on customer intelligence and go-to-market strategy. Prior, Angela served as an analyst covering PC and data center vendors.

Angela holds a B.S. in business administration with a concentration in marketing and a minor in psychology from the University of New Hampshire.

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Matthew Bowden

Senior Data Analyst

Coverage and Focus Areas
Customer satisfaction, market research surveys, mobile computing, handsets, notebook PCs, desktop PCs, tablets, workstations, mobility, consumer electronics

Role and Responsibilities
A senior data analyst focusing on tailored services, Matthew Bowden supports many of TBR’s custom reports and projects with his research and data analysis. Matthew contributes to primary research projects including online surveys and focus groups by facilitating research execution and providing statistical analysis that translates into actionable insights and recommendations for TBR’s client base.

Experience and Background
Prior to his current role, Matthew was a TBR intern and research analyst assisting TBR analysts. He contributed writing for quarterly syndicated reports covering data center and devices vendors such as Apple, Dell, EMC, Fujitsu, Intel and Samsung. Matthew graduated summa cum laude from Merrimack College, where he received a B.A. in mathematics and economics.

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Jacob Fong

Research Analyst

Coverage and Focus Areas
Custom research, business strategy benchmarking, IT services, market research surveys, consumer behavior, quantum computing

Role and Responsibilities
Jacob Fong is a Research Analyst for TBR’s Tailored Services team. Jacob conducts and supports primary and secondary research for custom projects and provides analysis on competitive vendor go-to market strategy, price benchmarking and survey data.

Experience and Background
Prior to joining TBR, Jacob interned with digital art app startup Piccles, where he was responsible for digital marketing and business strategy, and technology component manufacturing firm Hariki Seiko Co. Ltd. in Osaka, Japan. Jacob graduated Summa Cum Laude from the Isenberg School of Management (SOM) at the University of Massachusetts Amherst with a BBA in marketing in May 2020. While at the Isenberg SOM, he received the Academic Achievement Award in 2019.

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Ben Carbonneau

Research Analyst

Coverage and Focus Areas
Competitive analysis, industry and vertical trends, forecast modeling, consumer behavior, market research surveys, cloud, data center, services, software, telecom

Role and Responsibilities
Ben Carbonneau is a research analyst with a data focus. Ben conducts competitive and quantitative analyses across a range of information, communication and technology verticals, and builds and updates financial models and customer survey graphs. Additionally, he supports production of several vendor reports, benchmarks and market forecasts.

Experience and Background
Prior to joining TBR as a data-focused research analyst, Ben contributed to TBR’s Data Center and Devices practices as an intern, providing competitive analyses and research for syndicated reports. Ben holds a bachelor’s degree in environmental and resource economics from the University of New Hampshire.

Ezra Gottheil

Principal Analyst

Coverage and Focus Areas
Devices and hardware, including PCs, data center hardware, smartphones, tablets, wearables, smart speakers and AR/VR hardware; business dynamics of commercial and consumer markets; supply chain; new technologies; business models; research methodology, including data structures, statistics and best practices

Role and Responsibilities
Ezra Gottheil is a principal analyst on TBR’s Tailored Services team, conducting and contributing to custom research.

Experience and Background
Before joining TBR, Ezra held senior positions in the personal computing software, online services, internet services, social networking and IT industry analysis industries. His experience includes management, product and services design, strategic planning, product and services marketing, online community development, business development, and IT industry analysis. In a prior position, Ezra served as vice president of community development for Corporate Alumni, a social networking service for people who worked together at major companies worldwide.

Ezra’s other noteworthy roles included vice president of editorial services for Delphi Internet, a News Corp. company providing online and web services to consumers, where he was responsible for managing the creation of content, contracting for outsourced content and managing online communities. Ezra created the Internet Business practice at Hurwitz Group, where he held the position of director and was responsible for content creation. At Lotus Development Corp., he was product manager and product design manager for products such as 1-2-3, Symphony and HAL.

Ezra’s analytical commentary has been quoted by sources such as The Wall Street Journal, Forbes, Computerworld, PC World, Network World, eWEEK, CIO, San Jose Mercury News, South China Morning Post and The Times of India.

Ezra received an A.B. in physics from Harvard University and earned a Ph.D. in psychology from The University of Texas at Austin.

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Colin Naples

Engagement Manager and Senior Analyst

Coverage and Focus Areas
Competitive intelligence, including pricing analysis and benchmarking, go-to-market strategy and structure, channel strategy and structure, portfolio benchmarking, operational and delivery analysis, and headcount analysis; financial modeling, including line-of-business revenue and profitability modeling, and partner revenue modeling; go-to-market enablement, including competitive sales battle cards and go-to-market content (white papers, webinars, infographics, chalk talk videos); opportunity analysis, including strategy development and market forecasting

Role and Responsibilities
Colin Naples is a senior analyst and engagement manager within TBR’s Tailored Services Practice, which is responsible for the design, execution and delivery of custom strategic research and consultative engagements to the world’s largest and fastest-growing technology products and services firms. Colin has over half a decade of experience delivering tailored competitive intelligence engagements to TBR’s clients and serves as subject matter expert and advisor on topics related to competitive intelligence, including around pricing, sales, go-to-market and operational strategies. In his role, Colin serves as lead analyst and consultant for delivery of TBR’s custom research engagements, spearheading solution architecture design, client engagement and management, research execution, project management, research analysis, deliverable design and storyboarding, and executive presentations.

Experience and Background
Colin joined TBR in 2015 as an analyst and engagement consultant within the Tailored Services Practice, where he focused on competitive intelligence engagements similar to those he focuses on in his current role.

Prior to TBR, Colin served as senior strategy analyst and consultant focused on technology product go-to-market and market-entry strategy for vendors seeking entrance into the North American market. Previously, Colin took a leading role in a venture-funded technology company, where he was responsible for identifying, architecting and directing multiple productization efforts designed to position the firm for a strategic acquisition. Within both roles, Colin helped position two companies for strategic M&A events.

Colin received an MS (hybrid-MBA) with a focus on technology entrepreneurship with honors from the Case Western Reserve University Weatherhead School of Management and a bachelor’s degree in biochemistry and molecular biology from the College of Wooster.

Molly Gallaher Boddy

Engagement Manager and Senior Analyst

Coverage and Focus Areas
Go-to-market strategy, strategy and planning, channel and partner strategy, product design and management, customer success, competitive assessment, market landscape and opportunity assessment, cloud adoption, vertical trends, new service line creation

Role and Responsibilities
Molly Gallaher Boddy is an engagement manager and senior analyst with TBR’s Tailored Services group. Molly’s core areas of expertise include competitive intelligence, market research, sales enablement, customer strategy and success, product marketing and go-to-market strategy, and a wide range of business strategy and planning functions for technology vendors. She leverages her strong strategy and planning experience from time in analyst relations and competitive intelligence roles to lead client engagements that bring customers insights needed to effectively compete in today’s market.

Experience and Background
Molly began her career with TBR as an analyst on the Cloud and Software team, focusing on private cloud and hybrid IT markets with a special interest in vendors that cater to on-premises and private cloud customers with a combination of cloud and hardware. Previously, Molly worked at an analytics and services vendor in a strategy management position, responsible for scoping, assessing and championing initiatives through a market-focused lens. She has supported vendors with in-depth business and financial analysis; custom consulting and project work; and various competitor, professional services and product research streams delivered to cross-functional teams.

Prior to focusing on competitive intelligence in the technology market, Molly taught at the University of New Hampshire as well as Great Bay Community College in Portsmouth, N.H. Molly has presented original research at over a dozen national and international conferences. She received a B.A. in history from Stonehill College and a master’s degree and Ph.D. in Modern American History from the University of New Hampshire. She received numerous grants and awards for her work on religious history, focused specifically on migrations to the 19th-century New England-Canadian borderlands. Today, this Ph.D.-level research background helps her deliver market-facing, innovative projects to a wide variety of stakeholders.

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Katie DuBois

Analyst and Project Manager

Coverage and Focus Areas
Custom research and strategic business consulting projects

Role and Responsibilities
Katie DuBois is responsible for scoping, bidding, researching, implementing, and delivering custom research and strategic business consulting projects within TBR’s Tailored Services group.

Experience and Background
Prior to joining TBR, Katie was the director of Market Research at NFP Research, a custom market research firm focused on the food service and consumer packaged goods industries. Katie designed, developed and implemented domestic and global product studies for various multinational corporations, and worked with clients to bring structure to their marketing problems. Katie holds a Bachelor of Science in economics from Framingham State University (back when it was referred to as a college). She also graduated with honors from the University of Georgia’s Advanced School of Marketing Research.

Tom Deterling

Senior Analyst

Coverage and Focus Areas
Cloud computing, analytics, professional services labor rate analysis, alliance business models and strategies, IT security, application development and outsourcing, IT outsourcing, storage, industry and vertical trends, management consulting, IT consulting

Role and Responsibilities
Tom Deterling is a senior analyst with a focus on TBR custom engagements that deliver research and analysis on key IT professional services topics such as labor rate and delivery analysis, alliance partner ecosystem management, IT marketing messaging, and emerging technology adoption. Tom is responsible for quarterly syndicated coverage of IBM Global Services, Fujitsu and Deloitte, and contributes to coverage of EMC and TBR’s quarterly benchmarks.

Experience and Background
Prior to joining TBR, Tom interned at Big Heavy World, a nonprofit organization dedicated to preserving Vermont’s musical history. Tom was responsible for research and content generation for the foundation’s website and promotion of the community radio station, The Radiator. Tom received a B.S. in professional writing from Champlain College in Burlington, Vt.

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Brianna Repke

Analyst

Coverage and Focus Areas
Business benchmarking, IT professional services analysis

Role and Responsibilities
Brianna is an analyst on TBR custom engagements. She is responsible for assisting in primary research and conducting secondary research, as well as contributing analysis of competitive benchmarks on key IT professional services.

Experience and Background
Prior to joining TBR, Brianna interned at financial services firm CIT, where she focused on client engagements and secondary market research. Brianna graduated summa cum laude from the University of Rhode Island with a B.S. in applied economics and B.A. in German. She is a member of Omicron Delta Epsilon, an economics honor society, as well as a founding member of URI’s Economics Student Association.

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Matthew Geraci

Analyst

Coverage and Focus Areas
Custom research, market research surveys, go-to-market strategy, consumer behavior, customer satisfaction and perception

Role and Responsibilities
Matthew Geraci is an analyst in TBR’s Tailored Services group. Matthew is responsible for survey design, data analysis and strategy formulation.

Experience and Background
Matthew started with TBR as an intern for the Devices and Internet of Things, and Professional Services teams. Before joining TBR, Matthew led a custom research project for the New Hampshire Community Loan Fund, designing and implementing a survey to address lending gaps in New Hampshire’s manufactured home lending market. Matthew holds an MBA from the University of New Hampshire’s Peter T. Paul College of Business and Economics and a B.A. in political science, also from UNH. While at UNH, Matthew competed on the Cross Country and Track & Field teams and spent a semester abroad studying European politics.

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Andrew Gaudette

Research Analyst

Coverage and Focus Areas
Forecast modeling, financial modeling, benchmark analysis, market summary models, data research, modeling best practices

Role and Responsibilities
Andrew Gaudette is a research analyst with a data focus. Andrew supports TBR’s quantitative research and analysis of the ICT industry. He leverages modeling and forecasting practices to build new company models and update existing models. Additionally, Andrew researches and develops new data products to expand TBR’s data insights.

Experience and Background
During his senior year at the University of New Hampshire, Andrew researched forecasting solutions using ARIMA models in collaboration with TBR. Prior to that, he gained corporate finance experience as a finance intern at Sig Sauer.

Andrew earned a B.S. degree in Business Administration with a double major in business analytics and finance from the University of New Hampshire.

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Allan Krans

Practice Manager and Principal Analyst

Coverage and Focus Areas
Cloud computing, private cloud, public cloud, SaaS, PaaS, IaaS, Business Process as a Service, hybrid cloud, integration, workload migration, partner ecosystems, sales and marketing best practices, business model transitions

Role and Responsibilities
Cloud Practice Manager Allan Krans leads TBR’s coverage of the technologies and business models at play across the cloud computing landscape. TBR’s coverage of cloud includes a holistic perspective on all types of cloud delivery (public, private and hybrid) and the opportunities surrounding both delivering and enabling cloud services for customers. Allan’s background includes analyzing the business model of leading IT providers such as Microsoft, EMC and IBM for more than 10 years. He uses that experience to guide TBR’s cloud research agenda. In addition to leading TBR’s syndicated cloud research, Allan engages with clients on custom projects to identify, align and capture opportunities presented by customer migration to cloud computing services. Allan frequently presents at client and industry events, and is quoted in industry publications such as The Boston Globe, eWEEK, Investor’s Business Daily and BusinessWeek.

Previous Experience and Background
Prior to joining TBR in 2002, Allan held a project management role supporting the distribution model for a Fortune 100 insurance company. Allan holds a bachelor’s degree in business administration with a minor in political science from the University of New Hampshire.

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Catie Merrill

Senior Analyst

Coverage and Focus Areas
Private cloud, public cloud, cloud components, hybrid cloud, hybrid IT, cloud professional services, cloud managed services, cloud computing, cloud business models

Role and Responsibilities
Catie Merrill is a senior analyst in TBR’s Cloud and Software Practice. Catie’s coverage includes vendors such as Amazon Web Services, IBM, Google, Oracle and ServiceNow. Additionally, she contributes to TBR’s Cloud Components Market Forecast, Cloud Components Benchmark, Edge Compute Market Landscape and Hosted Private Cloud Benchmark.

Experience and Background
Prior to joining TBR’s Cloud and Software Practice, Catie supported TBR’s Data Center Practice as an intern, providing research on technology vendors and markets including storage, servers and security. Catie holds a B.S in Business Administration with a concentration in finance from the University of New Hampshire.

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Eric Costa

Senior Analyst

Coverage and Focus Areas
Custom research, syndicated reports, industry and vertical trends, forecast modeling, analytics, pricing, devices, smartphones, PCs, smart devices, commercial IoT, AI, blockchain, enterprise security, AR/VR, cybersecurity, connected devices, telecom, mobility

Role and Responsibilities
A senior analyst in TBR’s Devices group, Eric Costa is responsible for researching, implementing and delivering vendor reports, benchmarks and custom projects in the global devices and commercial IoT markets. Eric’s devices coverage includes Apple, HP Inc., Dell Technologies and Lenovo, among others, and he covers close to 30 global companies in commercial IoT.  Additionally, Eric works alongside TBR’s Professional Services and Data Center teams to produce vendor reports and benchmarks in those segments and authors the Security Benchmark, which consists of 25 industry vendors mapped across eight security segments and three regions.

Experience and Background
Prior to joining the Devices and Internet of Things group, Eric worked as an analyst for TBR’s Telecom team, where he led syndicated research and custom project work covering North American operators as well as global operators’ cloud businesses. Previously, Eric has worked as a technology consultant, collaborating with multiple technology firms across a wide range of coverage areas to provide actionable insights and results for clients. Eric earned a B.S. in business administration with a concentration in information systems management from the University of New Hampshire’s Whittemore School of Business & Economics as well as a minor in IT from the university.

Patrick Heffernan

Practice Manager and Principal Analyst

Coverage and Focus Areas
IT services, management consulting, global delivery, strategy and operations, cloud, intelligence cycle, project management, client engagement

Role and Responsibilities
Patrick Heffernan is practice manager and principal analyst in TBR’s Professional Services Practice, where he directs the practice’s portfolio and manages projects on topics ranging from creating management consulting services to deciphering digital transformation for consultancies and IT services vendors to analyzing the business impact of emerging technologies. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors.

Experience and Background
Prior to joining TBR, Patrick was part of a Big Four firm’s competitive intelligence team, conducting fieldwork and analysis. His professional career started in diplomacy, with Middle East postings as a foreign service officer with the State Department and counterterrorism assignments with the National Security Council and the U.S. Department of the Treasury. Patrick received a B.A. in political science from Washington and Lee University and an M.A. in diplomacy from the University of Virginia.

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Bozhidar Hristov

Principal Analyst

Coverage and Focus Areas
Automation, AI, analytics services, blockchain, digital transformation, global professional services delivery, digital marketing services, partner ecosystems, industrial IoT, management consulting, consulting and systems integration, application outsourcing, IT outsourcing, business process outsourcing, managed services, cloud, survey design, industry IT services (e.g., healthcare, public sector), custom research

Role and Responsibilities
Bozhidar Hristov is a principal analyst within TBR’s Professional Services Practice. Bozhidar leverages close to a decade of analytical experience to lead and participate in research and analysis of the financial performances and strategic investments of the companies in the professional services market, including Accenture, Deloitte, KPMG and Infosys. He also leads TBR’s Digital Transformation research, where he focuses on analyzing the evolving business models of ICT market participants as a result of adopting disruptive technologies while addressing ever-changing enterprise buyers’ expectations and managing partner ecosystems. Additionally, Bozhidar is the lead analyst for TBR’s Global Delivery Benchmark. Bozhidar also oversees and contributes to custom research for clients and financial modeling projects and plays an integral role in presenting key findings from reports and thought leadership through TBR webinars. Bozhidar’s commentary has been quoted by online sources such as The Register, CRN, TechTarget, Diginomica, CXOtoday, Nearshore Americas, The Hindu Business Line, IT-TNA, PTeducation, The Economic Times and Livemint.

Experience and Background
Bozhidar joined TBR as a research analyst in 2012, supporting TBR’s Professional Services team on syndicated reports, quarterly benchmarks and custom projects. While pursuing his graduate degree, Bozhidar conducted empirical research using valuation analysis to find the magnitude of correlation between frontier markets’ and emerging and developed markets’ financial performances. He then diagnosed frontier markets’ leading companies’ attractiveness to less-risk-averse investors. Bozhidar was a team lead on numerous academic projects, which included researching, analyzing and comparing quarterly financial data on IT vendors such as Apple and Dell, and using regression analysis to forecast stock performance and make recommendations to prospective investors.

Bozhidar holds an MBA in finance from the Nova Southeastern University H. Wayne Huizenga School of Business and Entrepreneurship, from which he graduated with honors. He received a bachelor’s degree in electrical engineering from Technical University in Bulgaria. Bozhidar is fluent in English and Bulgarian and speaks conversational Russian and Polish.

Elitsa Bakalova

Senior Analyst

Coverage and Focus Areas
Management consulting, IT consulting, systems integration, managed services, cloud, analytics, digital marketing services, industry IT services (e.g., banking and financial services, healthcare, public sector, and energy and utilities), global service delivery and automation, custom research, financial modeling, benchmarking

Role and Responsibilities
Elitsa Bakalova is a senior analyst in TBR’s Professional Services Practice. In 2005 Elitsa launched TBR’s IT Services Vendor Benchmark, a quarterly comprehensive evaluation of approximately 30 professional service providers. Elitsa’s primary research and coverage focus includes vendors such as Atos, BearingPoint, Capgemini, Cisco Services and T-Systems. She provides a holistic analysis of IT services vendor businesses and develops quarterly vendor reports that combine financial modeling, analysis and insights. Elitsa’s analytical commentary has been quoted by various online sources.

Experience and Background
Prior to joining TBR, Elitsa was part of a research team at the Center for Venture Research at the University of New Hampshire, where she conducted research on the equity financing of New Hampshire startups. Her professional career started in the banking industry in the area of consumer and mortgage loan services. Elitsa holds an MBA from the University of New Hampshire’s Peter T. Paul College of Business and Economics and a B.S. in tourism and hospitality management from the University of National and World Economy in Bulgaria. Elitsa speaks several languages, including English, Bulgarian and Greek. In her free time, Elitsa likes to travel, spend time with her family, hike and ski.

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John Caucis

Senior Analyst and Public Sector Lead

Coverage and Focus Areas
Customer satisfaction, market research surveys, cloud computing, industry and vertical trends, mobility, cybersecurity, C4ISR, management consulting, government IT, outsourcing, systems integration, IT consulting, strategy consulting, BPO, IaaS, SaaS, BPaaS, platform-based solutions, testing, product engineering

Role and Responsibilities
As a senior analyst in TBR’s Professional Services Practice, John Caucis provides client-specific research and analysis, including primary and secondary research, for specialized programs. John’s focus area is public sector IT services, primarily in the U.S. federal market. John follows the activities of Accenture Federal Services, Booz Allen Hamilton, CGI Federal, General Dynamics Technologies, Leidos, Maximus and Raytheon Intelligence & Space, with additional limited coverage of eight other IT services vendors operating predominantly in the federal space. John’s areas of expertise also include IT trends in healthcare IT, IT consulting, management consulting, IT outsourcing, BPO, application development and maintenance, and systems integration.

Experience and Background
John has led the healthcare IT services group in TBR’s Professional Services Practice and covered vendors including CGI, Infosys, NTT DATA and Tata Consultancy Services.

Prior to joining TBR in 2001, John was an operations supervisor with a restaurant management company in New Hampshire. His responsibilities included recruiting and hiring, training, coordinating employee scheduling for managers and nonmanagers, inventory management and product ordering, equipment maintenance, maintaining product quality, food safety and supporting shift management. John was promoted to operations supervisor after completing a series of basic, intermediate and advanced operations training programs.

John holds an MBA with honors from the University of New Hampshire’s Whittemore School of Business & Economics as well as a B.A. with honors in political science, also from the University of New Hampshire.

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Kevin Collupy

Senior Analyst

Coverage and Focus Areas
IT services, management consulting, public sector IT services, healthcare IT services, analytics & insights, cloud, digital

Role and Responsibilities
Kevin Collupy is a professional services senior analyst at TBR. His vendor coverage includes Hewlett Packard Enterprise, Dell EMC, NTT DATA and DXC Technology. Kevin also contributes to quarterly benchmarks that compare the industry’s top performers. He provides analysis and insight for TBR’s IT Services Vendor Benchmark, Management Consulting Benchmark, Analytics & Insights Professional Services Vendor Benchmark and Global Delivery Benchmark.

Experience and Background
Prior to joining TBR, Kevin worked at Fidelity Investments, where he analyzed clients’ financial portfolios to create solutions to meet their needs. Kevin also trained new hires in company and industry best practices. Kevin received a B.S. in business administration from Methodist University.

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Evan Woollacott

Senior Analyst

Coverage and Focus Areas
Consulting and systems integration; IT outsourcing; business process outsourcing; analytics; industry IT services (e.g., healthcare); digital transformation; hybrid cloud and IT; middleware; computing; cloud business models; IoT; Industrial IoT; augmented, mixed and virtual reality; AI; custom research

Role and Responsibilities
Evan Woollacott is a senior analyst within TBR’s Professional Services and Cloud practices. Evan leads and participates in research analysis of the financial performances and strategic investments of companies in professional services and software markets, including Accenture, Wipro, Cognizant, Salesforce, Microsoft and SAP. Additionally, he leads TBR’s benchmarks on public cloud, hybrid cloud and healthcare IT services, as well as related market landscapes and customer research reports. Evan contributes to TBR’s Digital Transformation research, which assesses market and technology trends such as augmented and virtual reality in business-to-business and business-to-consumer environments, and vertically focused reports, including on adoption of IoT solutions and services in the industrial manufacturing space. He also leads and contributes to custom research and financial modeling projects for clients.

Experience and Background
Evan began his career with TBR as an intern in 2010 and in 2014 became a full-time analyst in TBR’s Digital and Cloud coverage areas. In 2016 Evan took a position in Denver as a consultant and project manager for a strategy consulting firm that specialized in IoT technologies and business models. In this role, Evan led consulting engagements centered on identifying new growth opportunities for leading technology suppliers and device manufacturers as well as industrial OEMs. Evan has a strong understanding of vendor go-to-market strategies, ecosystem design and development, and end-user personas, needs and pain points. In 2018 he took a two-year sabbatical from the research and consulting world to pursue a career in music management, during which time he continued to contribute research services to TBR as a contracted employee. Evan holds bachelor’s degrees in both economics and management from Keene State College.

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Kelly Lesiczka

Senior Analyst

Coverage and Focus Areas
IT consulting, management consulting, systems integration, application outsourcing, ITO, BPO, cloud, mobility, analytics, machine learning, security, industry IT services (e.g., financial services, healthcare, public sector), global service delivery, custom research, professional services

Role and Responsibilities
Kelly Lesiczka is a senior analyst in TBR’s Professional Services Practice. Kelly’s vendor coverage includes Boston Consulting Group, Cisco Services, DXC Technology, EY, Fujitsu, Hewlett Packard Enterprise Pointnext, IBM Services, T-Systems and Wipro IT Services. She also contributes to TBR’s IT Services Vendor Benchmark, Global Delivery Benchmark and Management Consulting Benchmark as well as conducts primary research for custom projects.

Experience and Background
Kelly joined TBR as an intern contributing to the Professional Services and Cloud practices. Prior to joining TBR, she worked as a marketing intern at The Long Group, assisting with database analysis and market research, and as an operations intern at Single Digits, maintaining day-to-day processes and the company’s Salesforce account. Kelly graduated cum laude from Saint Anselm College with a double major in business and sociology and a minor in human relations and work. She is also a member of Pi Gamma Mu, an international honor society in social sciences.

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John Croll

Analyst

Coverage and Focus Areas
IT consulting and system integration, application outsourcing, ITO, BPO, management consulting, global service delivery, cloud, mobility, security, industry IT services (e.g., financial services, healthcare, public sector), custom research, professional services

Role and Responsibilities
John Croll is an analyst in TBR’s Professional Services Practice. John’s vendor coverage includes Tata Consultancy Services, Tech Mahindra, Infosys, CGI, Accenture, DXC Technology and IBM. He also contributes to TBR’s IT Services Vendor Benchmark, Global Delivery Benchmark, and Management Consulting Benchmark, and conducts research for custom projects.

Experience and Background
John joined TBR as a research analyst in TBR’s Professional Services Practice in 2019. Prior to joining TBR, he worked as a claims analyst intern at Guardian Life Insurance, analyzing and maintaining medical record logs. He was also  a member of the logistics staff for New Student Orientation at the University of Massachusetts Amherst.

John graduated from the University of Massachusetts Amherst with a B.S. in resource economics, where he was first introduced to the study of market movement and disruptions within the information and communications technology industry.

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Megan Dille

Research Analyst

Coverage and Focus Areas
IT services, cloud professional services, analytics, industry IT services (e.g., financial services, public sector, retail), digital transformation, blockchain, private cloud, public cloud, hybrid cloud, cloud computing, cloud business models, custom research

Role and Responsibilities
Megan Dille is a research analyst working primarily with TBR’s Professional Services and Cloud practices. Megan conducts supporting research and analysis for TBR’s coverage of Cognizant, Google, Microsoft, Oracle, Salesforce, SAP and Wipro. Additionally, she contributes to TBR benchmarks, including the Cloud and Software Applications Benchmark and the Public Cloud Benchmark, and delivers custom reports on current and forecasted market trends.

Experience and Background
Megan joined TBR as an intern for the Professional Services practice, where she conducted research and supporting analysis on an array of vendor reports, benchmarks and special reports. Megan holds a B.A. in Political Science from the University of New Hampshire.

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James Wichert

Research Analyst

Coverage and Focus Areas
IT services, analytics, industry IT services (e.g., financial services, public sector, retail), digital transformation, blockchain

Role and Responsibilities
James Wichert is a research analyst working primarily with TBR’s Professional Services practice. James conducts supporting research and analysis for TBR’s coverage of Accenture, Infosys, IBM Services, Atos and Fujitsu. Additionally, he contributes to TBR benchmark reports, including the IT Services Vendor Benchmark.

Experience and Background
James joined TBR as an intern for the Cloud practice, conducting research and supporting analysis on an array of vendor reports. Previously, James worked as a research assistant at the University of New Hampshire’s Behavior Research Laboratory and a marketing analyst intern at a search fund incubator and accelerator.

James holds a bachelor’s degree in business administration with a focus in marketing from the University of New Hampshire Peter T. Paul College of Business and Economics.

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Christopher Antlitz

Principal Analyst

Coverage and Focus Areas
Network vendors, telecom operators, cable operators, hyperscalers, ICT infrastructure, telecom infrastructure services (TIS), 5G, edge computing, private cellular networks, network applications, network functions virtualization (NFV), software-defined networking (SDN), digital transformation, IoT, operator capex and opex, telecom industry economics and business models

Role and Responsibilities
Chris Antlitz is a principal analyst in TBR’s Telecom Practice. Chris oversees and contributes to the Telecom Practice’s syndicated research portfolio and custom project work. Chris leverages over 12 years of analytical experience to lead the Telecom Practice’s research agenda as well as provide critical insight and analysis to syndicated and project work. Chris covers the global telecom vendor and operator ecosystem and all major trends in the space including, but not limited to, developments in NFV, SDN, edge computing, digital transformation, IoT, private cellular networks and 5G. Chris also covers the hyperscaler market, particularly the pursuits of the Big Nine hyperscaler companies (i.e., Alphabet, Amazon, Apple, Meta, Microsoft, Rakuten, Alibaba, Baidu and Tencent) in the digital space. Additional focuses for Chris include the supply and demand of ICT hardware, software and services as well as spending trends, demand shifts and relationships in the vendor-operator ecosystem. He plays an integral role in the creation of TBR’s telecom-related market landscapes, market forecasts and benchmarks, and he presents key findings from reports and thought leaderships in TBR webinars.

Experience and Background
Prior to joining TBR, Chris gained experience in equity analysis from his four-year involvement in the Atkins Investment Group while at the University of New Hampshire. Chris holds a B.S. in business administration with a concentration in finance and a minor in economics from the University of New Hampshire, Whittemore School of Business and Economics.

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Michael Soper

Senior Analyst

Coverage and Focus Areas
Telecom vendors, telecom operators, webscale, ICT infrastructure, telecom infrastructure services (TIS), fixed access, wireless access, digital transformation, 5G, network applications, telco cloud, network functions virtualization (NFV), software-defined networking (SDN), telecom industry economics and business models

Role and Responsibilities
Michael Soper is a senior analyst in TBR’s Telecom Practice and specializes in telecom vendor research. Michael leads TBR’s syndicated coverage of telecom vendors, including Cisco, Ericsson, Huawei, Juniper Networks and Nokia. Michael contributes to TBR’s quarterly Telecom Vendor Benchmark and TBR’s TIS, webscale, 5G and NFV/SDN research portfolios. He also develops and executes custom engagements in the telecom vendor and operator markets. Michael has been quoted by major news sites such as The New York Times’ Bits, eWEEK, FierceWireless, Light Reading and TMCnet.

Experience and Background
An analyst with TBR since 2010, Michael leverages his critical insights and analysis to uncover and examine market trends and events within his coverage areas. Michael holds a B.S. in corporate finance and accounting with a minor in law from Bentley University.

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Steve Vachon

Senior Analyst

Coverage and Focus Areas
Telecom operators, cable operators, webscales, service provider economics and business models, 5G, edge computing, smartphones, machine to machine (M2M), ICT infrastructure, video, unified communications, IoT, connected devices, smart cities, connected home, fiber, software-defined networking (SDN), network functions virtualization (NFV), converged media platforms, operator capex and opex, digital transformation

Role and Responsibilities
Steve Vachon is a senior analyst in TBR’s Telecom Practice and serves as the research lead for the company’s telecom operator portfolio. Steve provides syndicated coverage of companies including Alphabet, AT&T, Comcast, T-Mobile and Verizon. He also authors TBR’s U.S. Mobile Operator Benchmark and co-authors TBR’s 5G Telecom Market Landscape and Telecom Edge Compute Market Landscape. Additionally, Steve collaborates with colleagues on TBR’s custom research projects. Steve has been quoted by major news sites such as eWEEK, Computerworld, FierceTelecom, Wireless Week and SDxCentral.

Experience and Background
Steve joined TBR in 2012 as an intern. In previous roles, Steve assisted TBR analysts with research and analysis, and provided syndicated coverage for companies within the telecom, computing and cloud industries. Steve holds an M.Ed. from the University of New Hampshire.

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