Last month my colleagues Bozhidar Hristov and Elitsa Bakalova joined me for a chat with the Capgemini executives who are leading the company’s new security operations center (SOC) in Columbia, S.C. Drew Morefield and Ninad Purohit explained that the new SOC will become part of a global network of 10 SOCs and close to 4,500 cybersecurity experts. Listening to Morefield and Purohit explain the firm’s offerings and capabilities, starting with an acknowledgement of the overwhelming volume of data and existing, often fragmented, cybersecurity programs and policies enterprises have in place now, we gained an appreciation for Capgemini’s approach to digital strategy and end-to-end cybersecurity capabilities.

We also discussed scale and global reach. In North America Capgemini has a satellite R&D-centric SOC in Dallas that is used as a technology incubator and an experience center. Morefield and Purohit noted that Capgemini will further expand its SOC resources and security services capabilities in North America in the coming months with facilities in Foxborough, Mass. (home of the New England Patriots) and San Diego that Capgemini will gain after the acquisition of Leidos Cyber is complete (subject to anti-trust and Committee on Foreign Investment in the United States approvals expected this month).

So why Columbia, S.C.? Quite simply, a combination of prime real estate and readily accessible talent. In a previous acquisition, Capgemini took over a physical structure ideal for a SOC and a new Advanced Technology Development Center. Perhaps more importantly, Columbia itself hosts the University of South Carolina, a natural pipeline for young talent, and the area includes three military installations, a perfect source of experienced cybersecurity veterans. In Capgemini’s words, “high-quality people, a central location, and the best technology.”

OK, so will Capgemini use the new SOC as a draw for new clients, not just new talent? Morefield and Purohit said the security practice would mirror strategic efforts across the global company by focusing on expanding its footprint with existing clients, particularly those that “already believe in Capgemini, have trust with” the company, and are looking to change their cybersecurity services vendor or posture.

Does this new SOC set Capgemini apart from the competition? Maybe not, but so what? The company does not need groundbreaking or unique security offerings to win new work with existing clients, the target market for the Capgemini security practice. The company needs talented people, excellent facilities and access to the best technology through alliances, all complemented by global scale and global delivery. Cementing those fundamentals, building partnerships with the university through recruiting and with the greater Columbia community by investing in veterans, and continuing to expand capabilities and scale globally should sustain double-digit growth and reward Capgemini’s decision to invest in cyber, along with digital and cloud.

Now we need to go visit. (For additional insights, read our blog on EY and special report on Accenture.)

As we look to 2019, TBR’s Telecom team has completed some insightful brainstorming sessions where we discussed industry trends and topics. We identified two nascent areas about which we are receiving increased questions and will spend more time researching as we move into the new year: telecom IoT and telecom edge compute. We welcome input, ideas and discussion as we dive deeper into these focus areas in 2019.

Coverage of these markets will be global in nature and will include insights on both operator and vendor positioning and strategies. Additionally, TBR will examine where companies are making money and spending money in these markets. Research will focus on business models and how they are evolving for Internet of Things (IoT) and edge compute, operator and vendor sophistication, and traction of IoT and edge compute businesses. There will be particular emphasis on leading companies: how they are making money in the market and where they are investing to position for success. We will examine market use cases and verticals to identify areas of opportunity.

Telecom IoT

The IoT market will scale up over the next five years as module prices decrease, IoT-optimized networks are built, and businesses and consumers realize the benefits of connecting their “things.” Communications service providers (CSP) will play an integral role in the IoT ecosystem as it is built out, and their revenue from IoT will grow as they pursue traditional and new business models in this market.

Telecom edge compute

Edge computing has become a major area of interest and investment in the telecom industry, driven by the need to improve user experiences as well as enable and support new business models. CSPs are also keen to invest in edge computing as a cost-efficient solution, with 5G as well as the cloudification and virtualization of networks driving the build-out of edge compute environments.

In discussing EY’s recently released Global Information Security Survey with the firm’s Americas Cybersecurity leaders, TBR heard a compelling case for an industry-led approach to anticipating the future of cybersecurity and overall risk. The EY leaders noted the firm echoes its overall industry-led go-to-market approach in cybersecurity, adding that understanding security gaps to be addressed by a company in contrast to security gaps necessarily tackled by the industry as a whole could be the key to properly meeting clients’ current and future cybersecurity risks. Anticipating future cybersecurity needs within the context of an industry’s specific emerging trends — think cars becoming connected, forcing auto manufacturers into the software and connectivity business — could help clients answer their most frequent question, “How do I make smart capital allocation decisions with respect to cyber?”

Echoing sentiments TBR has heard from other consultancies, most notably PwC and Accenture, the EY leaders added that clients increasingly want to know more than just what is best in breed and what minimally meets regulatory requirements. Clients ask what cybersecurity startups and technology-centric companies have developed, what best practices can be learned across multiple industries, and, tellingly for EY and its competitors, what EY can bring to the table. On the last point, TBR has seen a substantial shift in the way EY develops and deploys technology, particularly cross-practice solutions (such as cybersecurity within a supply chain engagement). As we reported from Toronto this summer and the previous year in New York City, EY has fully embraced consulting in an assets-based digital transformation age.

Still to come: How EY will utilize the findings from its survey to move the needle on boards allocating more resources to cybersecurity, and how the firm will attract, train and retain cybersecurity talent, particularly as nontraditional vendors increasingly move into EY’s cybersecurity space.