Patrick M. Heffernan, Principal Analyst and Professional Services Practice Manager

About Patrick Heffernan, Practice Manager and Principal Analyst

Patrick M. Heffernan is practice manager and principal analyst in TBR’s Professional Services Practice, where he directs the practice’s portfolio and manages projects on various topics, including creating management consulting services to deciphering digital transformation for consultancies and IT services vendors and analyzing the business impact of emerging technologies. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors. His coverage and focus areas include IT services, management consulting, global delivery, strategy and operations, cloud, intelligence cycle, digital transformation, and innovation.

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Entries by Patrick Heffernan, Practice Manager and Principal Analyst

Expectations for GenAI Deployment in IT Services in 2024

02.28.24 in Blog /by Patrick Heffernan, Practice Manager and Principal Analyst

Delve into the current landscape of GenAI deployment in 2024. Despite initial hype, concerns around cost, technology challenges, and ethics persist. Explore how IT services vendors are pivoting towards business-backed use cases to sustain client interest. Anticipate shifts towards outcome-based pricing and increased focus on data orchestration. Download TBR’s predictions for IT services and consulting markets in 2024 for insights into GenAI pressures and talent challenges.

From Transformation to Optimization: GenAI Hype vs. IT Services Reality

02.07.24 in Webinars /by Patrick Heffernan, Practice Manager and Principal Analyst

Join us for an exclusive review of the latest insights and analysis in TBR’s IT Services Vendor Benchmark, which looks at the competitive landscape as well as the performances of 31 leading IT services providers.

KPMG Leaders Talk 2024 Priorities and Plans to Scale Execution

02.05.24 in Special Reports /by Patrick Heffernan, Practice Manager and Principal Analyst

KPMG’s leaders described their priorities as transforming the firm’s go-to-market approach, unlocking the power of the firm’s people, reimagining ways of working, and innovating capabilities and service enhancements. Success against these priorities, in TBR’s view, will come as KPMG shifts from building a foundation to scaling alongside the growing needs of its clients.

GenAI and the Power of the Use Case

01.26.24 in Blog /by Patrick Heffernan, Practice Manager and Principal Analyst

In 2024, vendors adept at collaboration in the GenAI space and substantiating their promises with actual client outcomes will lead the pack. Those lacking in either area may still ride the GenAI wave, but they risk lagging behind with subpar results and waning market relevance.

SoftwareOne Aims for More Comprehensive SAP S/4HANA Transformation Role With Novis Euforia Acquisition

01.18.24 in Special Reports /by Patrick Heffernan, Practice Manager and Principal Analyst

Novis Euforia positions SoftwareOne to better address growing client demand for modernization with minimal disruption and transformation through the journey to SAP S/4HANA.

Beyond the Proof of Concept: GenAI Use Cases in 2024

01.16.24 in Webinars /by Patrick Heffernan, Practice Manager and Principal Analyst

Join us for a look at examples of tech companies’ AI activities in 2023 as well as what to expect across the GenAI landscape in 2024

PwC Stepping Up When Technology Fails to Deliver Value

01.10.24 in Special Reports /by Patrick Heffernan, Practice Manager and Principal Analyst

PwC’s recognition that a standardized, scaled business model combined with high-touch consulting could actually assuage fears around job disruption may prove critical as GenAI permeates IT services. Paired with the focus on measurable business outcomes, PwC’s factory approach could help separate the firm from peers.