Entries by Patrick Heffernan, Practice Manager and Principal Analyst

PwC Positions AI, Industry Depth and Microsoft Partnership as Catalysts for Asia Pacific Momentum

Singapore event highlights PwC’s regional momentum, client impact and focus on AI-driven transformation In early August PwC hosted clients, analysts and technology partners in Singapore for an in-person update on the firm’s activities in the Asia Pacific region, with a focus on PwC’s partnership with Microsoft. Among the PwC leaders who spoke were Charles Loh, […]

GenAI Outcomes or Autonomous AI Architecture: Where Should CIOs Focus? 

What good are AI-enabled solutions if an enterprise’s IT environment and architecture can’t handle the data orchestration demands and IT becomes a roadblock to faster, better, clearer insights from AI, rather than the business accelerator expected of IT departments in the AI era? After more than a decade of consultancies and IT services companies helping IT departments become business drivers, will inadequate architecture slow down AI adoption and AI agents at scale?

Fujitsu Eyes Americas Growth with Alliances and Innovation

On June 5 and 6, 2025, Fujitsu hosted around 25 analysts and advisers for an Executive Analyst Day event in Santa Clara, Calif. Fujitsu leaders from across the globe spoke on various parts of the company’s business and Fujitsu subject matter experts demonstrated solutions currently in research development or recently piloted with a few Fujitsu clients. This special report includes insights from the event and analysis based on TBR’s ongoing research around Fujitsu and the broader IT services sector.

Geopolitics with Purpose: EY-Parthenon Drives Strategy, Not Just Awareness

TBR has long maintained that the Big Four firms have an inherent advantage against all competitors when it comes to understanding and advising on geopolitical risk. Perhaps only the U.S. government has the same global spread of talent, with professionals in nearly every country, most intimately aware of local business, economic and even political trends. When EY-Parthenon showed off its Geopolitical Advisory team recently, TBR wanted to know: Is this something special?

Hitachi Digital Services Brings IT + OT + AI to Mission-critical Systems

Although smaller than the typical IT and professional services firms covered by TBR, Hitachi Digital Services warrants close attention in the coming years. Its distinctive business model, strategic direction and performance — particularly its combination of IT, OT, AI and domain expertise — position Hitachi Digital Services as a potential outlier in the IT services landscape.

EY Reimagines Global Mobility: Human-centric, Tech-enabled and Business-critical

Companies keep recruiting, hiring, paying, rewarding, moving, repatriating, retiring and hiring in an endless loop, and EY has capabilities — including consulting, tax and software — that can accelerate movement around that endless loop. EY did not need to say that at the Global Mobility Reimagined conference, as clients understood it already. EY also has a stated ambition to grow People Advisory Services to more than $3 billion by 2031. Absent the worst possible global political and economic scenarios, including a drastic curtailment of global mobility, TBR believes that ambition is perhaps a bit too modest.

Fujitsu Expands AI Strategy in Europe, Emphasizing Collaboration, Compliance and Customization

TBR has reported extensively on Fujitsu’s evolving AI capabilities and offerings, noting in a special report in May 2024: “TBR appreciates that Fujitsu’s combination of compute power and proven AI expertise makes the company a significant competitor and/or alliance partner for nearly every player fighting to turn GenAI [generative AI] hype into revenue. Second, Fujitsu’s vision of ‘converging technologies’ aligns exceptionally well with the more tectonic trends TBR has been observing in the technology space, indicating that Fujitsu’s market positioning is more strategic than transactional or opportunistic.” Add in Fujitsu’s deepening experience in delivering AI solutions to AI clients, and TBR continues to see tremendous near-term opportunity and growth for Fujitsu and its ecosystem partners.