Cloud is becoming higher touch

Join Allan Krans, Nicole Catchpole, Jack McElwee and Catie Merrill to learn about how cloud initially promised simplicity for customers, but has matured to offer much the opposite. Shifting use cases, emerging technologies and a diverse mix of IT delivery methods are challenging customer skill sets and resources. Customers need more assistance at each step along their cloud journeys, from upfront solutioning to migration and implementation to ongoing operational support delivered through managed services. Join TBR to hear more about customer demand for higher-touch models and how vendors are adapting their businesses to meet those needs.

Don’t miss:

  • The struggles of successfully moving enterprise applications to cloud
  • Managed service provider programs and ecosystems maturing around cloud platforms
  • Cross-vendor partnerships and alliance strategies
  • Managed services trends and utilization by customers
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