Bozhidar Hristov, Principal Analyst

About Bozhidar Hristov, Principal Analyst

Bozhidar Hristov is a principal analyst within TBR’s Professional Services Practice. Bozhidar leverages close to a decade of analytical experience to lead and participate in research and analysis of the financial performances and strategic investments of the companies in the professional services market, including Accenture, Deloitte, KPMG and Infosys. He also leads TBR’s Digital Transformation research, where he focuses on analyzing the evolving business models of ICT market participants as a result of adopting disruptive technologies while addressing ever-changing enterprise buyers’ expectations and managing partner ecosystems. Additionally, Bozhidar is the lead analyst for TBR’s Global Delivery Benchmark. Bozhidar also oversees and contributes to custom research for clients and financial modeling projects and plays an integral role in presenting key findings from reports and thought leadership through TBR webinars. Bozhidar’s commentary has been quoted by online sources such as The Register, CRN, TechTarget, Diginomica, CXOtoday, Nearshore Americas, The Hindu Business Line, IT-TNA, PTeducation, The Economic Times and Livemint.

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Entries by Bozhidar Hristov, Principal Analyst

In a market ripe for DT, Logicalis’ LATAM roots and innovative portfolio position it to lead the charge

03.16.20/by Bozhidar Hristov, Principal Analyst

TBR perspective As the LATAM ICT market rapidly catches up to North America and Europe in terms of adoption of digital-related technologies and, most importantly, a transformational mindset, Logicalis’ investments across its Digital Accelerators and Digital Solutions portfolios, backed by a strong foundation enabled by the company’s heritage as an infrastructure provider, strengthen its value […]

Accenture’s 3 I’s of the future: Integrated, innovative, impactful

01.31.20/by Bozhidar Hristov, Principal Analyst

Accenture’s Jan. 13 announcement of plans to change its growth model from Operating Groups aligned to profit & loss (P&L) to a geo-centric alignment as of March 1 sent a clear message to the IT services market. Many peers look to Accenture as the go-to business and account management model, and this change, guided by […]

Twins born early in 2020

01.07.20/by Bozhidar Hristov, Principal Analyst

New year, new buys. And if your name is Accenture, it may be not too surprising to see twin acquisitions within the first week of 2020. In back-to-back announcements less than 24 hours apart, Accenture unveiled its plans to acquire Germany-based SAP shop maihiro and Symantec’s Cyber Security Services business. Maihiro will deepen Accenture’s SAP […]

UiPath amplifies the RPA’s value that comes from scale

11.01.19/by Bozhidar Hristov, Principal Analyst

UiPath’s position as one of the leading vendors defining the robotic process automation (RPA) market comes with responsibilities for managing expectations across stakeholders, and the company knows it. Enhancing its value proposition by adding the necessary layers of technologies and deploying business-led frameworks internally and with alliance partners helps it build use cases of scale, […]

Transform at the intersect: NIIT Technologies and the near future of digital and post-digital transformation

10.15.19/by Bozhidar Hristov, Principal Analyst

NIIT Technologies gets closer to buyers to provide deeper support in an evolving digital and post-digital market Opening the event, NIIT Technologies CEO Sudhir Singh described his efforts to recraft the company as a “post-digital firm,” including making cognitive a part of every NIIT Technologies engagement. He further declared NIIT Technologies had transitioned from […]

EY’s Managed Services: A co-sourcing partner for value creation

09.20.19/by Bozhidar Hristov, Principal Analyst

EY’s approach to managed services is a boardroom rather than operational discussion While the nuances around the definition of managed services vary across vendors and buyers, the common theme of supporting organizational functions resonates with all. As a result, there is a fair amount of confusion and sometimes little-to-no differentiation among suppliers that are […]

BPO 2.0 is alive at TELUS International in Bulgaria

09.10.19/by Bozhidar Hristov, Principal Analyst

On a recent trip to my native Bulgaria, my colleague Elitsa Bakalova and I visited one of TELUS International’s local sites. Country Managing Director Kristina Ivanova and Director of Operations Gergana Ralchovska hosted us in the recently opened TELUS Tower in downtown Sofia. With over 3,000 staff members in Bulgaria split between three offices, TELUS […]

Disrupting, but Not disrupted: Accenture Pivoted to Become a Solutions Broker Through Innovation

06.05.19/by Bozhidar Hristov, Principal Analyst

Accenture Industry Analyst Conference 2019: During a two-day event in early May, Accenture (NYSE: ACN) hosted close to two dozen analysts at its recently opened flagship Innovation Hub, which is strategically located in Salesforce Tower in San Francisco. As part of the event’s “Leading the epic disruption” theme, key topics, including Accenture’s investments in “the […]

Infosys must learn from missteps over the past 5 years to become a partner of choice for managed services

04.16.19/by Bozhidar Hristov, Principal Analyst

From time will tell to now is the time In late 2013 TBR published The next 5 years: A successful strategy for Infosys that examined what it would take for Infosys to catch up with multinational corporation rivals such as Accenture and IBM. We believed Infosys needed to build up nearshore Americas capacity and capabilities, […]

In an emerging world managed by bots, TELUS International’s culture tells us why humans still matter

03.11.19/by Bozhidar Hristov, Principal Analyst

TBR perspective Since the dawn of outsourcing, BPO has allowed enterprise buyers to trust third-party providers with the support of many internal and external processes. While in the past, the risk associated with managing IT and business assets was heavily weighted toward the buyer, in today’s age, where social media is leveraged as a sounding […]