The Potential of AI and GenAI in Telecom: Key Opportunities and Challenges for CSPs

There are myriad use cases for AI and generative AI (GenAI) spanning all aspects of a communication service provider (CSP). TBR’s research indicates use cases related to call centers and customer lifecycle management (e.g., OSS/BSS) present the biggest opportunities to move the needle in cost savings for CSPs. The bigger issues surrounding AI and GenAI pertain to governance, privacy and societal considerations, any of which could stifle market development.


Join Principal Analyst Chris Antlitz Thursday, April 25, 2024, for an exclusive review of TBR’s inaugural Telecom AI Market Landscape, which looks at how CSPs and vendors that supply CSPs are adopting AI in their internal operations and in their products and services. Don’t miss this opportunity to learn the ways in which AI and GenAI are expected to transform the telecom industry!


In This FREE TBR Insights Live Session on AI and GenAI Opportunities and Challenges for CSPs You’ll Learn:

  • Key use cases for AI and GenAI for CSPs
  • The vendors being proactive with AI and GenAI
  • The kind of business outcomes the telecom industry can expect from AI and GenAI


TBR webinars are held typically on Thursdays at 1 p.m. ET and include a 15-minute Q&A session following the main presentation. Previous webinars can be viewed anytime on TBR’s Webinar Portal.
For additional information or to arrange a briefing with our analysts, please contact TBR at [email protected].