Join Principal Analyst Patrick M. Heffernan, Senior Analyst Boz Hristov and Analyst Kelly Lesiczka as they detail three key forces shaping the way IT services vendors and consultancies adjust their innovation and transformation centers to the new reality of hybrid engagements. With over 50 on-site visits to these digital experience centers prior to the COVID-19 pandemic, Patrick, Boz and Kelly bring firsthand understanding of how these centers have been designed, staffed and operated as well as what changes customers can expect from these centers going into 2021.
- What the best-prepared consultancies did to shift to all-virtual engagements, and how quickly they will evolve to a hybrid model
- How clients’ expectations changed before the pandemic, and what new demands will emerge in 2021
- Why hybrid engagements at innovation and transformation centers signal a shift to hybrid consulting