Atos Is Starting to Regain Client Trust and Develop Commercial Opportunities That Will Generate Revenue in 2025

After years of instability and declining performance, Atos enters 2025 with new leadership, improved liquidity and early signs of commercial momentum, positioning the company for gradual recovery and long-term stabilization

Over the past several years, constant organizational changes have challenged Atos’ operations, weighed on the cost structure, and created uncertainty among clients, partners and employees around the company’s viability. Additionally, numerous changes made to its go-to-market approach and CEO team since 2019 — when Thierry Breton, Atos’ CEO for 11 years, left the company — have pressured Atos’ financial performance. On Feb. 1, Philippe Salle became Atos’ chairman and CEO. With a new CEO in place and a completed financial restructuring plan, Atos is working on gradually accelerating commercial activities and stabilizing its financial performance.

 

During 1Q25 Atos remained in an unfavorable position compared to its peers as the company’s revenue continued to decline year-to-year due to contract completions and terminations, lower business volume, and a reduction in scope of low-margin contracts. Revenue growth remained negative for the eighth consecutive quarter; however, Atos’ commercial activity began to improve with growth in order entry and an increase in the company’s book-to-bill ratio.

 

After completing its financial restructuring plan in December and limiting cash expenditures in 1Q25, Atos has strengthened its liquidity profile, which will allow for more investment flexibility and assist in stabilizing the company’s financial performance over the midterm. Although it will take time for new deals to convert into revenue, the positive trends in commercial activities indicate Atos is starting to regain clients’ confidence. TBR continues to expect 2025 will be a transformative year for Atos as the company solidifies client, partner and shareholder confidence; accelerates commercial activities; and rightsizes its cost structure to normalize profitability levels.

 

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Increased defense and infrastructure spending in the EU provides revenue expansion opportunities for Atos and its competitors

Recent legislative changes in the European Union (EU) emphasizing digital transformation, cybersecurity and technological sovereignty are influencing public sector IT spending trends, including increased defense and infrastructure spending. For example, the Artificial Intelligence Act from August 2024 introduced a risk-based regulatory framework for AI systems in the EU. According to the Act, public sector organizations that deploy AI must comply with strict requirements related to high-risk applications and AI systems, leading to higher spending in areas such as compliance, infrastructure modernization, AI-related training, and monitoring and incident reporting.

Atos is expanding activities with clients in the public sector utilizing its established expertise

The public sector is an established industry for Atos that accounts for more than 25% of the company’s total revenue annually, in TBR’s estimates, but over the past several quarters, Atos completed several contracts and saw a reduction in business volume in the vertical. These changes pressured the company’s revenue growth in the segment, notably in the U.K. & Ireland, which is a leading geography for Atos’ public sector activities, as well as in France and Germany. For example, in 2024, the Tech Foundations business line completed its business process outsourcing (BPO) contracts in the public sector in the U.K. & Ireland, which is part of Atos’ strategy to reduce underperforming activities in BPO. During the same period, Eviden’s Digital business line also completed contracts and experienced a decline in business volume in the public sector in the U.K. & Ireland and in Central Europe.

 

Atos will continue to reorganize its public sector business to improve performance while leaning on its established name to attract new clients. In March Atos won a five-year, £150 million (or $197 million) deal with U.K.’s Department for Environment, Food and Rural Affairs (DEFRA) to transform its service desk and provide end-user services for 34,000 employees. In April the Eviden business line won a €50 million ($57 million) deal with Serbia’s Office for IT and eGovernment to deploy a National AI Factory that consists of an AI Center of Excellence (CoE) and an AI-dedicated supercomputing platform. Atos will utilize its expertise in digital workplace services along with capabilities in AI, machine learning, analytics and automation.

 

Also in March, Eviden won a deal with Tisséo, the public transport authority of Toulouse, France. In January Atos extended its deal with the U.K. state-owned National Savings and Investments (NS&I) bank to provide core banking, payment, reporting and B2B services through March 2028.

Capgemini draws on client proximity, delivery resources and partner ecosystem to build momentum in public sector

Although Atos has an opportunity to expand activities with public sector clients, especially in its core geography of Europe, the company’s competitors are also actively pursuing opportunities in the sector. Capgemini has well-developed public sector capabilities and continues to gain momentum in the industry, notably in Europe, utilizing its established brand, client proximity, combination of onshore and nearshore service delivery resources, and collaboration with the partner ecosystem.

 

Capgemini is working with more than 15 ministries of defense across the EU and greater Europe as well as international agencies and strengthening relationships with more than 20 defense manufacturing providers. The company is also combining capabilities around digital engineering, data and AI, cybersecurity, and digital transformation to enable activities in areas such as military transformation, supplier network improvement, production management delivery and quality standards assurance and working with defense organizations around integrating workforce management and data and AI technologies. At 15.2% of revenue in 2024, the public sector represented Capgemini’s third-largest revenue-generating industry, following manufacturing at 26.7% of revenue and financial services at 21.3% of revenue.

Accenture’s Health & Public Service industry group remained the fastest-growing sector for the 10th consecutive quarter

In April 2024 Accenture acquired Intellera Consulting in Italy, adding 1,400 employees to Accenture’s regional operations to support public administration and healthcare sector clients. In January 2024 Accenture acquired 6point6 in the U.K., which will support Accenture’s efforts to rotate U.K.-based skills in areas such as cloud, data and cybersecurity and create a conduit for new revenue opportunities with clients in the public and healthcare sectors seeking to modernize IT infrastructure.

 

TBR expects Accenture’s investments across Europe within the last 18 to 24 months, such as in the U.K. (for health and capital projects) and Italy (public services and capital projects), will help the company’s Health & Public Service industry group fuel steady growth. Further, investments in Industry X capabilities, as well as sovereign cloud offerings with partners like Amazon Web Services (AWS) and Google Cloud, will also bolster Accenture’s regional opportunities as EU countries look to increase spending on defense and infrastructure.

Measures taken by DOGE will challenge vendors’ performance in the U.S. federal sector

While IT services providers are seeing growth opportunities in the public sector in Europe, they are preparing for potential disruptions in public sector revenue performance in North America, specifically in the U.S. federal sector due to Department of Government Efficiency (DOGE) initiatives. Measures taken by DOGE have put federal contractors, including Accenture and IBM Consulting, on edge, given the companies’ extensive work supporting federal agencies. The initial DOGE push has primarily targeted consulting projects.

 

We estimate that Accenture’s overall business consulting revenue trends at about 14% of total revenues, which means that $750 million to $1 billion of Accenture Federal Services’ annual revenue is at risk of disruption. We believe Accenture’s holistic portfolio and long-term relationships with many government agencies could help the company maintain its incumbent position.

 

TBR expects IBM Consulting’s 2025 revenue in the U.S. federal sector, which accounts for less than 10% of the business’s revenue, or approximately $2 billion in annual revenue, to be negatively affected by DOGE initiatives, as IBM stated during its earnings call that two contracts were negatively impacted in 1Q25. With federal systems integrator competitors facing similar challenges, we expect some of them to try to contest awards IT services providers had previously won and overtake their position through more flexible pricing options or packaged service offerings. For example, Booz Allen Hamilton and Leidos have filed a protest with the Department of Energy to review a $3.5 billion contract for IT support that Accenture won in January 2025.

 

TBR’s DOGE Federal IT Impact Series includes analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, ICF International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve been published.

Oracle Strategy: Large Backlog and New Government Contracts Boost Vendor’s Long-term Outlook

What is Oracle’s overall business strategy?

Oracle’s current business strategy centers on streamlining customer success efforts, enhancing partner collaboration, and expanding multicloud infrastructure. By consolidating its services under the Oracle Customer Success Services (CSS) umbrella, the company has improved life cycle support for clients, reduced overlap with systems integrators, and equipped partners with tools like the Cloud Success Navigator to enhance implementation and renewal outcomes.

 

NetSuite mirrors this with innovations like SuiteSuccess Anything as a Service for SMBs, emphasizing productized success and faster time to value. Simultaneously, Oracle’s deep industry expertise continues to differentiate it in vertical markets where SaaS vendors have struggled to gain traction. Its growing multicloud presence — especially through alliances with Microsoft Azure and Google Cloud — supports a global push for regional availability and compliance, allowing customers to run Oracle databases more flexibly across platforms.

 

Oracle is also aggressively targeting the public sector and international markets through partnerships with government-facing ISVs like Palantir and Adarga, deploying their AI solutions in Oracle’s compliant cloud regions. The company plans to invest heavily in expanding its infrastructure in key regions like the U.K., reflecting its plans to establish a broader a geographic and strategic footprint.

Oracle’s Go-to-market strategy

Launching a single customer success organization has helped Oracle foster more collaboration with partners, innovate more quickly with new services, and drive renewals and expansions among existing customers.

 

Enterprises: Consolidating under Oracle CSS has helped Oracle better focus on serving clients across the life cycle, including the initial preparation, implementation and managed services phases. CSS has also helped make room for partners to better engage with Oracle around Day 1 services, from implementation to go-live, and as a result, we suspect Oracle Consulting’s overlap with systems integration (SI) partners is greatly diminishing.

 

In addition to launching new white-glove support services, CSS is focused on giving partners the right tools to advance Oracle deployments. The biggest example is Cloud Success Navigator, which recently became generally available to Fusion customers for free. The tool was built with partners and includes features to guide customers and partners through best practices, offer education on new feature releases, and drive more collaboration between partners and Oracle’s own customer success resources to keep customers’ Fusion projects on track. In our view, Customer Success Navigator is an example of how Oracle has evolved and is now more willing to share best practices, and in many cases IP, with partners.

 

SMB: NetSuite is similarly making enhancements to its customer success portfolio, with a new Anything as a Service (XaaS) edition within Suite Success. Suite Success is part of NetSuite’s approach to productize customer success with prebuilt templates, modules and guided best practices to reduce time to go-live and improve product renewal rates, two leading customer success metrics tracked by SaaS vendors.

 

Vertical: While many SaaS vendors have tried and failed to successfully launch “industry clouds,” Oracle has long offered its own suite of bespoke industry applications, often sourced through acquisition but increasingly built from the ground up. Based on feedback we have heard from many global systems integrators (GSIs), Oracle partners appreciate steps the company is taking to deliver specific solutions designed to deliver value to the customer, and Oracle’s industry prowess complements many GSIs looking to put industry “wrappers” around SaaS solutions.

Geographic: Quickly expanding the availability of its database services in the cloud regions of Microsoft Azure and Google Cloud Platform (GCP) is a top priority. By the end of 2025, Oracle’s databases are expected to be available in an additional 13 Azure regions across all geographies.

 

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Oracle’s partner strategy

Oracle has been expanding work with government-led ISVs, hosting their AI software in certified OCI regions both at home and abroad

As evidenced by its recent partnership with Palantir, Oracle has been working with ISVs that sell into governments to host their software in OCI government regions. In early 1Q25 Oracle partnered with Adarga, a U.K. company that offers an AI-based intelligence tool for public sector agreements. As part of the new agreement, Adarga’s platform — Vantage — will be deployed in Oracle’s U.K. Government cloud, which complies with local government requirements.

 

The Vantage platform reportedly leverages an ecosystem of over 35 AI models to support defense agencies’ mission requirements in real time. Oracle has been heavily investing in the U.K. market and has been gaining traction with the U.K. government, which recently deployed the entire Fusion back office as part of an ongoing vision to shift toward a shared services model. More recently, Oracle announced plans to invest $5 billion over the next five years in new U.K.-based infrastructure.

 

As is the case with Azure, Oracle is expanding its database alliance, adding new regional availability so customers can run Oracle databases in Google Cloud data centers outside the U.S. In January Oracle announced it will expand into eight additional Google Cloud regions over the next year, including in international markets like Japan and India. Aside from entering new markets, both companies also plan to double capacity in existing regions where Oracle Database@Google Cloud is supported, including London; Frankfurt, Germany; and Ashburn, Va. Additionally, the companies are adding cross-region disaster recovery so data can be replicated on a standby database in a separate Google Cloud region.

 

In the past we have discussed how Oracle is leveraging the IoT networks and APIs from telcos to power the Oracle Enterprise Communications Platform (ECP). This quarter, Oracle partnered with Vodafone Business in a similar capacity, progressing with its strategy of working with telcos to expand the reach of the Oracle Communications portfolio and help customers connect more devices and networks to their cloud services. Specifically, Oracle will leverage Vodafone’s Global SIM, which gives access to over 580 networks, and Vodafone’s IoT network, which reportedly delivers connectivity in more than 180 countries.

Oracle’s resource management strategy

Now that all 3 hyperscalers are on board with its multicloud database strategy, Oracle focuses on expanding global reach within their data centers

With the Oracle Database@AWS service entering limited preview in 4Q24, Oracle is now officially delivering its database services across all hyperscale clouds. The company’s big focus now is on expanding the availability of its services in Amazon Web Services (AWS), Microsoft Azure and GCP data centers. The Microsoft Azure alliance is the most mature, offering the most availability, but in January Oracle announced it will expand availability to eight additional Google Cloud data centers while doubling the capacity in existing regions where the service is available, including London; Frankfurt, Germany; and Ashburn, Va. It is still early days for the Oracle Database@AWS service, with availability limited in the AWS’ U.S. East region, but both companies will make services available in additional global data centers throughout the year.

 

Leveraging the data center infrastructure of its peers through the multicloud database strategy could give Oracle the flexibility to invest capex dollars more strategically. Additionally, to support Oracle Alloy and sovereign cloud deployments in APAC, Oracle is staffing operations teams in markets like Japan and Thailand.

What is Oracle’s AI strategy?

Following in the footsteps of its peers, Oracle gives SaaS customers a way to build, orchestrate and manage AI agents as part of an ongoing value paradigm shift

TBR’s research shows that customers want to use AI agents out of the box but also want to build their own agents using enterprise data. Many SaaS vendors have recognized this value shift and, to stay competitive, are launching new AI capabilities designed to help customers build and manage their AI agents; Salesforce’s launch of Agentforce and Workday’s new Agent System of Record platform are top examples.

 

Though later to the market, Oracle has similarly recognized this trend. In 1Q25 Oracle launched AI Agent Studio, a new tool that allows Fusion SaaS customers to choose from among the 50-plus prepackaged agents that already exist within the Fusion suite and build entirely net-new agents leveraging prebuilt templates based on natural language prompts. A big differentiator for Oracle will be that Fusion customers can use the AI Agent Studio tool for free, which continues to suggest that Oracle’s AI strategy is all about delivering more automated experiences that will drive adoption and upgrades from within the legacy install base. Oracle’s AI pricing and level of integration between the applications and the underlying database and infrastructure will continue to be core differentiators, but AI Agent Studio was a long time coming and a step Oracle needed to make to keep pace with the market.

 

On the infrastructure side, expanding the availability of multicloud databases is one of Oracle’s biggest strategic priorities. Microsoft is Oracle’s most established multicloud database partner, and between the Oracle Database@Azure service and interconnected regions, this alliance serves over 450 customers. As such, Oracle will be expanding more widely with Azure over the next 12 months, as Oracle databases become available in 18 additional Azure regions, bringing the total Oracle Database@Azure region count to 26.

 

Oracle is one of the nearly two dozen cloud and software companies included in TBR’s research portfolio. Our unique research includes financial data that goes beyond just reported data, revenue and growth benchmarks, into go-to-market analysis, ecosystem and partnership teardowns, and market sizing and forecasting. We look at leading vendors in financial and business model analysis and add marketwide perspectives and direct insights from end-customer primary research. This combination of perspectives allows TBR to quantify the financial returns being generated from leading vendor strategies and identify where the market is headed based on feedback from customers making cloud investment decisions. Claim your free preview of TBR’s cloud and software research: Subscribe to Insights Flight today!

DOGE Federal IT Vendor Impact Series: Booz Allen Hamilton

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of May 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

BAH finished strong in FY25, but DOGE will create a significant headwind to overall sales growth in FY26

Booz Allen Hamilton (BAH) CEO Horatio Rozanski said during BAH’s 1Q25 and FY25 earnings review on May 23, “All presidential transitions create some degree of near-term disruption followed by opportunity.” Evidence of near-term disruption from DOGE was apparent in BAH’s 1Q25 fiscal results, despite the company’s record revenue, strong profitability, and robust book of business to end FY25 and close out the company’s VoLT (Velocity, Leadership and Technology) growth strategy.
 
VoLT has been an unprecedented success for BAH, driving three consecutive years of double-digit top-line growth; steadily improving profitability; and expanding backlog, which rose from $28 billion to begin FY23 (VoLT’s first year) to $37 billion to end FY25. BAH must now leverage the strong fiscal and operational foundation created by VoLT to successfully navigate a fast-changing federal IT landscape, mitigate the impacts of DOGE’s program cancellations on its business, and position itself to capture the longer-term opportunities that will eventually arise due to the Trump administration’s pledge to lean heavily on digital technologies to increase efficiencies across the federal government and digitally reimagine agency missions.

DOGE will upend BAH’s civilian business in FY26

In FY26, which began April 1, BAH will have to contend with budget cuts, funding delays and organizational restructuring (including significant headcount reductions) by its customers, particularly its civilian agency clients, where business development, procurement and project delivery cycles have slowed. The company has also seen the volume of award activity in the civilian market decline sharply in 1Q25, with further deceleration expected throughout FY1H26.
 
According to TBR’s 1Q25 Booz Allen Hamilton Earnings Response, “the volume of disclosed deal activity plummeted in 4Q24 and 1Q25, a harbinger of tough times ahead for federal IT’s most venerable advisory-led firm.” BAH’s civilian unit also disclosed only a single award in 4Q24 and 1Q25. BAH’s executives indicated that several of its largest civilian IT engagements have been reviewed by DOGE , and the company does not anticipate any cancellations, drawdowns or disruptions to project delivery. However, BAH also noted that five ongoing, large-scale IT programs in the civilian sector have been scaled back due to DOGE’s actions to curb certain agencies’ spending, including a major recompete lost at the Department of Veterans Affairs (VA).
 
Year-to-year top-line growth in BAH’s Civil group has decelerated following 13 consecutive quarters of double-digit growth from 3Q21 through 3Q24. Sales expansion in the firm’s Civil unit fell from 16.1% in 3Q24 to 7.8% in 4Q24, with a further decline, in TBR estimates, to -0.1% in 1Q25. BAH expects a low double-digit contraction in Civil revenue in FY26, with the bulk of the contraction transpiring in FY1H26 (2Q25 and 3Q25). BAH’s Civil unit posted FY25 sales of $4.17 billion, up 5.7% year-to-year from $3.83 billion in FY24. A year-to-year decline between 10% and 12% in FY26 implies Civil sales between $3.57 billion and $3.67 billion, or down between $400 million and $500 million.
 
BAH indicated volume reductions on the five civilian IT programs most directly affected by DOGE would constitute a 300-basis-point headwind to total corporate growth in FY26, with an additional 300 basis points of decline owing to the lost renewal with the VA. BAH expects companywide sales growth in FY26 will be flat to up 4%, implying FY26 revenue between $12 billion and $12.6 billion, with FY26 growth deriving exclusively from the firm’s Department of Defense (DOD) and Intelligence Community (IC) operations. The additional implication here is that BAH’s FY26 full-year revenue would have been between $12.7 billion and $13.2 billion had DOGE not caused the crash in FY26 civilian revenue.
 
According to GX2’s DOGE-Terminated Contracts Tracker, BAH has had 23 contracts worth a total of $155.8 million terminated as of the publishing of this blog, the largest being a $30 million award to implement clinical trial reporting software for the Department of the Interior (DOI) and a $24 million award for data transparency services for the USAspending.gov portal managed by the Department of the Treasury.
 
The remaining cancellations were each worth $13 million or less in TCV and were with Health & Human Services, the Department of Labor, the Department of the Treasury, the Department of Commerce, the Department of Transportation, DOI, the Environmental Protection Agency, and NASA. The cancelled engagements included services related to training coordination and support, operational performance, compliance management, learning management, data visualization, organizational assessment consulting, business process improvement and strategic planning. Based on BAH’s outlook for its Civil business in FY26, TBR believes DOGE’s impact will be far more extensive than implied by the information available on the GX2 website.
 
BAH does expect Civil sales growth will rebound by FY27, and the firm indicated it is already discussing several strategic digital transformation engagements with civilian agencies, which will drive the expected rally. TBR anticipates BAH’s emerging capabilities in AI-assisted coding and agentic AI will factor heavily into these and other future civilian IT projects under the Trump administration.

BAH plans a comprehensive, segmentwide restructuring of its Civil unit beginning in 2Q25

The disruption that has very suddenly overtaken BAH’s civil business has prompted the firm to craft what Rozanski called a “one-time reset” of its civilian operations, including a 7% reduction in global headcount (about 2,500 employees) in 2Q25 that will disproportionately impact BAH’s civilian operations. The decline in civilian award activity has been so abrupt that BAH has not been able to sufficiently redeploy civilian project staff to DOD, IC or commercial sector programs, despite the firm’s expectations that growth will continue in its DOD and IC units in FY26.
 
BAH will cull its bench of civilian-focused consultants and technologists, likely draw down or cancel internship programs, reduce Civil segment management personnel, and realign other aspects of its Civil operations with rapidly eroding project volumes and declining demand from civilian agencies. BAH disclosed total headcount of 35,800 in 1Q25, down 100 sequentially, which the firm indicated was primarily nonclient-facing staff, further suggesting major Civil unit layoffs are on tap for 2Q25.

Growth opportunities will remain for BAH in FY26, though predominantly with the DOD and IC

BAH anticipates continued strong growth in its DOD and IC units in FY26. This is consistent with what TBR has observed in the recent earnings and outlooks tendered by CACI and Leidos, and all three companies, along with other defense- and intelligence-focused federal IT peers, appear to be well aligned with the Trump administration’s emerging defense and national security priorities. BAH is also optimistic that federal IT acquisition reforms will be implemented during Trump 2.0, including a marketwide shift to more fixed-price and outcome-based structuring of IT engagements, which the firm claims it has been advising its federal clients to adopt for several years.
 
The company is working with the General Services Administration to develop innovative ways to transform federal procurement using digital technologies, which could be parlayed by BAH into a multitude of new awards in FY26 and FY27. BAH also intimated it has been preparing for outcome-focused contracting to become more mainstream in federal IT for several years, but this assertion will be brought into question if BAH’s Civil unit suffers a prolonged downturn beyond FY27. BAH expects ample opportunities will remain across the federal space for the foreseeable future to modernize legacy IT systems and integrate emerging technologies to digitally enhance agency missions.

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.
 

GenAI Reshapes IT Services Talent Strategy as Vendors Balance Innovation, Ecosystem Alignment and Economic Headwinds

GenAI training becomes table stakes for IT services and consulting, but specialization remains selective

In the short-to-mid-term, TBR expects generative AI (GenAI)-specific training to become a standard part of an IT services or consulting professional’s basic tool kit, with specialized training around technology partners’ solutions or a company’s own IP and platforms reserved for those professionals dedicated to AI roles. While some may argue every role is an AI role, the near-term reality is that only a select few among the broader professional services talent base will need specialized training, and the associated budgets will decrease in the coming years.
 
In the long term, we expect vendors’ announcements about training their entire workforce will seem less relevant compared to what is on the horizon for GenAI. That change may take a bit longer, in part because training will affect IT services companies’ commercial models.
 
For example, Infosys’ three talent categories — traditional software engineers, digital specialists focused on digital transformation and ongoing support, and Power Programmers — allow the company to balance innovation and growth while calibrating its business and commercial models. The Power Programmers group consists of highly skilled professionals who are responsible for developing products and ensuring that the intellectual property they create and use meets the cost-saving requirements Infosys pitches to clients.
 
While the other two groups follow a traditional employee pyramid structure, the Power Programmers group is much leaner and resembles the business models that many vendors, including Infosys, may aspire to adopt in the future.

Developing a GenAI-ready, partner-aligned workforce allows vendors to demonstrate value as the market evolves toward SLMs, but accounting for new commercial models will force pyramid calibration

According to TBR’s 4Q24 AI and GenAI Market Landscape, “As TBR predicted in the first half of 2024, the trend around IT services companies and consultancies committing to training their professionals on GenAI platforms and solutions specific to their (preferred?) technology partners accelerated as the year went on. IT services companies and consultancies continued moving away from vendor-agnosticism.
 
Technology partners, most notably the hyperscalers, continued to see their IT services and consultancy partners as essential to convincing enterprises to adopt GenAI solutions, generating further demand for technology. And every professional services company TBR covers announced new training or some kind of benchmark achieved in training their talent on GenAI.”
 
Highlighted activities by vendors in TBR’s Spring 2025 Global Delivery Benchmark reflect the direction of the GenAI market, especially as buyers lean on their existing IT infrastructure and systems to ensure they capitalized on their data lakes to build industry- and/or function-specific small language model (SLMs), compelling IT services vendors to build their GenAI skills around tech partners.

  • Accenture, Microsoft and Avanade launched a Copilot practice in November 2024 that houses 5,000 professionals. Additionally, through its collaboration with Stanford University, Accenture launched an on-demand GenAI learning platform that curates AI content from Stanford Online.
  • In October Atos and Amazon Web Services (AWS) established a GenAI Innovation Studio in Pune, India, enabling both companies to collaborate with clients on industry-specific use cases. The studio will offer training and certification programs, hackathons, and AWS DeepRacer competitions, in addition to hosting technology events as the partners try to foster joint innovation.
  • In July HCLTech expanded its learning resources through a partnership with upGrad Enterprise to create a learning program around GenAI development. HCLTech will establish a Data Science and AI Academy of Excellence, providing upGrad’s education frameworks and resources alongside HCLTech’s industry and technology content. In May 2024 HCLTech worked with Google Cloud around HCLTech’s AI Force platform, bringing in Google Gemini’s AI and large language model (LLM) capabilities. Through its collaboration with SAP, HCLTech continues to enhance its positioning around AI technologies. In addition to leveraging the SAP Learning Platform and expanding its certifications, HCLTech opened an innovation lab for SAP Business AI in December. The lab, located in Munich, will provide SAP S/4HANA Cloud, RISE with SAP and SAP Business AI technology to guide clients’ AI adoption and improve business operations.
  • To support joint activities with AWS, IBM Consulting trained 10,000 people on AWS GenAI services through the end of 2024.
  • Wipro expanded its relationship with Google Cloud during 3Q24. The company will leverage Google Cloud’s Vertex AI and Gemini offerings, enabling its employees to help clients with their cloud migrations and GenAI adoption.

 

Vendor Headcount Growth, 4Q23 vs 4Q24 (Source: TBR)

Choppy market demand buys vendors time to adjust staffing pyramids and test new operating models to account for GenAI implications

Headcount growth improved across benchmarked vendors in 4Q24, which was a reversal from a trend that began 12 months ago. The expansion, however, was rather small, with average headcount increasing 0.4% year-to-year in 4Q24, largely due to Accenture adding over 55,000 net-new additions mainly through acquisitions, which skewed the overall direction.
 
Meanwhile, vendors are at the crossroads of adjusting staffing pyramids to account for long-term GenAI implications and operating in a stagnant market where any spend is oriented toward large transformational deals that require quality in service delivery, often achieved through reskilling and/or acquiring partner-certified staff.
 
Securing trust with legacy and large technology alliance relationships as well as investing in knowledge management frameworks are essential for vendors to protect their incumbent positions. Growing technology complexity is accelerating demand for data and AI security capabilities, compelling vendors to build skills that can enable them to operate in both legacy and new GenAI-enabled environments, further challenging their staffing decisions as the opportunity for robots protecting from other robots might seem enticing at first but carries a fair amount of risk in the long term.
 
In the short-to-mid-term, acquisitions and staff rebadging will likely remain the two main levers for any net-new staff additions as vendors focus on reskilling existing staff as they take a wait-and-see approach until macroeconomic conditions improve.
 
We expect one of two scenarios to occur in the next six months: First, vendors remain diligent and continue to calibrate and fine-tune their staffing pyramids, keeping overall headcount flat to declining with one-off strategic acquisitions and/or rebadging to provide a blip in sequential headcount expansion.
 
Alternatively, macroeconomic conditions improve, largely enabled by better-than-anticipated tariff deals paired with deregulations and lower corporate tax rates in the U.S., resulting in an accelerated rebound in discretionary spending. As a result, vendors race back to hire in bulk quickly, forgetting about their GenAI-fueled optimism and the need to adjust operating models to account for GenAI implications.
 
A bonus scenario: Demand for GenAI drives the need for specialized talent, especially as vendors see the opportunity to pursue custom model development. While this might seem counterintuitive to the promise that the tech will supplement coders, the trust in the technology is not there yet, creating an opening for vendors to hire and train at speed.

TBR’s Global Delivery Benchmark

TBR’s Global Delivery Benchmark is a semiannual research program providing efficiency comparisons, assessments and insight into global delivery strategies and investments across 14 leading IT services firms.
 
Vendor coverage for this research includes Accenture, Atos, Capgemini, Cognizant, Conduent, Dell Technologies Services, DXC Technology, HCLTech, Infosys, IBM, NTT DATA, Tata Consultancy Services (TCS), T-Systems and Wipro IT Services (Wipro ITS). Market segments covered include systems integrators (SIs) with support and maintenance, SIs, and India-centric vendors, while service lines covered are application outsourcing, IT outsourcing, business process outsourcing, and consulting and systems integration.
 
Download a free preview of TBR’s latest global delivery benchmark research: Subscribe to Insights Flight today!

DOGE Federal IT Vendor Impact Series: Leidos

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of March 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

Leidos suffered no DOGE-related material erosion to its sales, profitability or order book in 1Q25 and is holding to its FY25 outlook

By all accounts, Leidos was virtually unaffected by the Department of Government Efficiency (DOGE) in 1Q25. In its 1Q25 earnings release on May 6, Leidos announced that revenue rose 6.8% year-to-year, from $3.98 billion in 1Q24 to $4.25 billion in 1Q25. Additionally, margin performance remains robust: Gross margin was 17.8%, up from 15.9% in 4Q24; operating margin was 12.5%, up from 9.6% in 4Q24; and adjusted EBITDA margin (non-GAAP margin excluding taxes, interest, depreciation and amortization) was 14.2%, up from 11.6% in 4Q24. Backlog also hit an all-time high, rising 6.3% sequentially to $46.3 billion in 1Q25.
 
Leidos is standing by the fiscal year 2025 (FY25) outlook it tendered at the end of FY24 and still expects FY25 sales of between $16.9 billion and $17.3 billion, implying growth of between 1.4% and 3.8% over FY24 sales of $16.7 billion. The company is calling for a FY25 non-GAAP EBITDA margin in the mid- to upper-12% range, implying non-GAAP margin will most likely decrease from the FY24 record 12.9%. Leidos reaffirmed all other aspects of its FY25 guidance in 1Q25, underscoring the company’s confidence that it will experience minimal disruption from DOGE to its book of business on profit-and-loss (P&L) statement in FY25.

Leidos is keen to distinguish itself from consulting-focused peers

During Leidos’ 1Q25 earnings discussion, CEO Tom Bell emphasized the company’s chief differentiators while setting itself apart from its advisory-led federal systems integrators (FSIs). Bell opened the call by saying, “This administration’s clear preference [is] to work with firms that solve problems and get things done, not consultants that study problems and publish reports.” He also noted that DOGE’s impact on Leidos’ 1Q25 top line was essentially negligible, at only 1% of 1Q25 revenue, or roughly $40 million — a figure that essentially aligns with what TBR has observed on GX2’s DOGE-Terminated Contracts Tracker, which tracks DOGE-based developments in federal contracting, specifically contract terminations or drawdowns.
 
According to the GX2 website, Leidos has had a total of $56.5 million in contracts terminated by DOGE as of the publishing of this blog. The General Services Administration (GSA) continues to review the contracts held by Leidos and nine other companies* the Trump administration instructed DOGE to initially target in its effort to cut $65 billion in consulting fees the federal government is set to pay in federal fiscal year 2025 (FFY2025) and future years.
 
Bell also commented, “One of the things that we’ve taken a little bit of issue with is the fact that while we’ve been lumped into a consulting review, we’ve never used those words back the GSA. Less than 1% of our revenue could generously be considered consulting revenue.” Leidos’ strong 1Q25 results and willingness to reaffirm its full-year guidance after only one quarter — albeit a very turbulent one for many of Leidos’ competitors — support the notion that Leidos’ portfolio and book of business should remain relatively insulated from major DOGE-related disruptions in FY25.
 
Eleven ongoing contracts in Leidos’ order book were cancelled, the largest being a $25 million program with the Department of Housing and Urban Development for energy and water benchmarking services. Leidos also had five awards worth a total of $31.6 million with the Department of Health and Human Services terminated by DOGE, the largest being a $12 million award to develop models for cancer drug development while the remainder appeared to be mostly research focused. Leidos lost less than $2 million worth of engagements with the Department of Defense for service, mapping, integration and transport services on what appeared to be the $7.7 billion NGEN (Next Generation Enterprise Network) program with the U.S. Navy.
 
In contrast to Leidos’ award terminations, Accenture Federal Services has had over $193 million in cancellations, Deloitte Federal lost over $473 million worth of contracts and IBM has had over $40 million in awards sacked by DOGE.

Leidos’ go-to-market messaging in FY25 will underscore the tight alignment of its portfolio with DOGE’s agenda and the Trump administration’s IT priorities

In FY25 Leidos will tout its mission-critical solutions to enhance outcomes quickly, cost-effectively and at scale for federal agencies. Leidos will accelerate efforts to draw closer to its federal clients, emphasizing how they can more effectively utilize the company’s delivery scale and depth of mission expertise to comply with DOGE’s mandates, the overarching IT objectives of the Trump administration and the enduring need to modernize federal technology infrastructures.
 
Leidos is also very well positioned to continue capitalizing on accelerating demand for faster, more efficient IT-enabled healthcare services for veterans. Sales in the company’s Health & Civil unit rose 8% year-to-year and the segment’s non-GAAP operating income margin was 23.6% in 1Q25, owing to strong project volumes on managed health services contracts. Leidos also expects to win two large-scale, multibillion-dollar health IT contracts over the next one to two years: a follow-on award to the MHS Genesis electronic health record engagement on which Leidos recently achieved 100% deployment, and a subsequent five-year, $1 billion award to the Reserve Health Readiness program to provide commercial health services to all U.S. military reserves (set to conclude in 2026).
 
Finally, Leidos’ executives indicated during the earnings call that the Trump administration and DOGE became much more accessible to the federal IT contracting community during 1Q25 and have indicated a strong willingness to work with the industry in improving operating efficiencies across the federal government. Bell noted, “I’ve sought out and secured more meetings with cabinet members and key administration executives in the last month than I was able to secure during the whole of the last administration. And we’re seeing significant receptivity in those meetings to big ideas we are bringing forward.”
 
Some of those “big ideas” include the Golden Dome missile defense shield (a program with a potential worth of tens of billions of dollars, and that will draw fierce competition from Booz Allen Hamilton) and an upgrade to domestic air traffic systems. Leidos also believes its suite of defense solutions and R&D capabilities is well aligned to the FFY2026 defense budget, which could top $1 trillion.

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.

 

DOGE Federal IT Vendor Impact Series: CGI Federal

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of March 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

While DOGE had no material impact on CGI Federal’s top-line growth in 1Q25, bookings growth was likely impeded by its actions

CGI corporate tendered its 1Q25 earnings on April 30 with estimated* quarterly revenue of $401 million for CGI Federal (the company’s U.S. Federal operations), representing 8.9% year-to-year growth.
 
A strong inorganic tailwind from the company’s 3Q24 strategic acquisition of Aeyon, the largest peer purchase in company history, continues to bolster CGI Federal’s top-line growth. We estimate Aeyon will add between $140 million and $150 million in inorganic revenue (on a full-year basis) for CGI Federal once the acquisition is fully integrated from a revenue standpoint. The company contributed roughly $40 million to CGI Federal’s top line in 1Q25. The integration period, which began in 3Q24, is set to end in 2Q25.
 
While top-line growth remained robust, CGI Federal’s bookings dipped below CA$300 million for the first time since 1Q21, falling to CA$231 million ($161 million USD, est.) in 1Q25 from CA$357 million ($255 million USD, est.) in 4Q24. While seasonal contraction in bookings is typical in CGI Federal’s order book from the fourth calendar quarter of one year to the first calendar quarter of the next, the decline observed in 1Q25 may be due to DOGE’s actions in the federal IT market. CGI’s executives indicated during the company’s 1Q25 earnings discussion that since the November election and January administrative transition, federal agencies have preferred smaller-scale “bridge” contracts rather than multiyear renewals to keep current work ongoing until there is greater budget clarity in federal IT procurement.
 
Corporate level days sales outstanding (DSO) was down to 34.28 in 1Q25 from 35.12 in 4Q24. DSO in 1Q25 was also the lowest receivables collection time TBR has observed since CGI posted DSO of 33.44 in 1Q21.  While company executives declined to provide a specific DSO figure for CGI Federal, they noted that neither invoice approvals nor payments from federal market clients were taking longer than usual to obtain. CGI corporate also placed greater emphasis on improving receivables collection in FY25 (which commenced in calendar 4Q24), particularly in its U.S. federal operations as a hedge against any post-election turbulence in the federal budget process.

Strategic M&A in 2024 buffered top-line growth and better aligned CGI Federal’s portfolio with DOGE’s efficiency agenda

Acquiring Aeyon enhanced CGI Federal’s digital modernization capabilities and provided the company greater access to civilian, space and homeland security agencies. Aeyon was an aggressive acquisition that enhanced CGI Federal’s portfolio and delivery scale in IT modernization at the time of the purchase and has positioned CGI Federal strongly to capitalize on DOGE’s goal to drive greater efficiencies in federal operations by leveraging AI, analytics, automation, big data and cloud technologies, all capabilities expanded by the Aeyon purchase.
 
Aeyon’s civilian clients include the Federal Aviation Administration (FAA), which awarded CGI Federal a contract in April 2025 worth up to $186.4 million to migrate the FAA’s Notice to Airmen (NOTAM) system to a cloud-based environment. Obsolete and antiquated legacy hardware and software in the NOTAM system have been blamed for numerous air traffic stoppages that have disrupted thousands of flights and cost airlines millions since 2023.
 
Additionally, Aeyon expanded CGI Federal’s footprint in the Department of Defense (DOD), which could bode particularly well for CGI Federal as the Trump administration indicated in early April plans to submit a FFY26 (federal fiscal year 2026) defense budget request that could top $1 trillion for the first time in history, up from $895 billion in FFY25 and $841 billion in FFY24. CGI Federal does not build weapons platforms or munitions, but it offers robust proprietary solutions such as Sunflower (cloud-based asset management) and Momentum (financial management) that have relevance for DOD agencies and services branches looking to enhance fiscal and supply chain management, especially to comply with DOGE-related mandates. CGI Federal also provides defense agencies cybersecurity solutions.
 
Lastly, acquiring Aeyon expanded CGI Federal’s presence with NASA and other space-related areas in the federal market, in which the Trump administration plans significant budget increases, primarily to support global defense and intelligence operations but also to increase the resilience of IT systems used by federal law enforcement agencies.

CGI Federal expects greater emphasis on outcome-based contracting during Trump 2.0

CGI Federal generates over 50% of its revenue from outcome-focused engagements, typically contracts structured as fixed-price awards. Federal IT contractors can expect a general shift from cost-plus to fixed-price arrangements as agencies adopt a more outcome-focused mindset regarding new IT outlays. When the federal IT procurement environment begins focusing more on outcome-based contracting, it will shift more risk of cost-overruns or delivery delays to the vendors — a potentially margin-erosive scenario for federal system integrators (FSIs) that fail to maintain strong program execution.
 
CGI Federal is confident it can adapt to outcome-focused contracting in federal IT but is uncertain how quickly the transition can be completed. CGI Federal has been a perennial margin leader in TBR’s Federal IT Services Benchmark due to its traction with its ever-expanding suite of homespun intellectual property (IP)-based offerings like Sunflower and Momentum, and demand for these offerings will at least endure, but likely increase, under DOGE.

CGI Federal is on DOGE’s federal consultancy ‘hit list’ but may fare better than other advisory-led FSIs

The General Service Administration (GSA) continues to review contracts held by CGI Federal and nine other companies** the Trump administration instructed DOGE to initially target in an effort to cut $65 billion in consulting fees the federal government is set to pay in FFY25 and future years. According to GX2’s DOGE-Terminated Contracts Tracker, which tracks developments in federal contracting, CGI Federal has had a total of $13.4 million in contracts terminated by DOGE as of the publishing of this blog. For comparison, Accenture Federal Services has had over $193 million in cancellations, Deloitte Federal lost over $473 million worth of contracts, and IBM has had over $40 million in awards canceled by DOGE.
 
Only five total awards in CGI Federal’s book-of-business are listed as cancelled on the GX2 website, the largest termination being a $6 million contract for application development services for the Federal Communications Commission.  Other cancellations, albeit small in scale and total value, appear to have hit CGI Federal in its asset and financial management wheelhouse. These contracts include a $4.6 million cancelled deal for digital asset management solutions with the GSA, a $2 million contract to operate a procurement platform for the Department of Justice, an award worth $785,000 for asset management services with the Department of Transportation, and a $66,000 contract for property management software with the Federal Mediation and Conciliation Service.
 
CGI Federal claims it only generates 2% of its sales from “discrete consulting services,” which TBR assumes is a reference to the type of management or strategic consulting services most vulnerable to DOGE. The $13.4 million in DOGE-related cancellations represents less than 1% of CGI Federal’s trailing 12-month revenue of $1.55 billion (as of 1Q25).
 
*CGI corporate reports its fiscal data, including business line revenue, in Canadian dollars (CAD). TBR estimates fiscal information for CGI corporate and CGI Federal in U.S. dollars by multiplying the reported quarterly data in CAD by the average exchange rate for the quarter as provided by www.x-rates.com (0.696539 in 1Q25). CGI Federal reported sales of CA$575.5 million in 1Q25, or $401 million U.S. dollars (USD).

**Accenture Federal Services, Booz Allen Hamilton, Deloitte Consulting, General Dynamics IT, Guidehouse, HII Mission Technologies, IBM, Leidos, SAIC

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.

 

DOGE Federal IT Vendor Impact Series: General Dynamics Technologies

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of March 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

Demand for digital accelerators grows despite federal IT market uncertainty

Although the Department of Government Efficiency (DOGE) claims to have canceled at least six of General Dynamics’ contracts during 1Q25 and the U.S. General Services Administration (GSA) has instructed agencies to scrutinize their work with General Dynamics Information Technology (GDIT) to determine whether it is truly essential, General Dynamics Technologies (GDT) posted better numbers than expected. When General Dynamics released its 1Q25 fiscal results on April 23, it revealed that GDT’s quarterly revenue was $3.4 billion, up 6.8% year-to-year and 5.9% sequentially.
 
GDIT drove this expansion, with its revenue of $2.36 billion surging 9.2% year-to-year and 7.2% sequentially. While the acquisition of Iron EagleX in 3Q24 provided mild inorganic revenue contributions, demand increased rapidly for its growing portfolio of digital accelerators: Comet 5G, Coral Software Factory, Cove AI Operations, Eclipse Defensive Cyber, Ember Digital Engineering, Everest Zero Trust, Hive Hybrid Multicloud, Luna AI and Tidal Post-Quantum Cryptography.
 
GDT’s operating margin also benefited from this uptick in volume for GDIT as well as General Dynamics Mission Systems offerings, improving 40 basis points year-to-year to 9.6% in 1Q25. However, GDT’s operating margin declined 20 basis points on a sequential basis as IT services are becoming a more prominent component of its portfolio mix, rather than high-margin defense electronics, as Mission Systems continues to reshuffle its portfolio mix.
 
While General Dynamics’ backlog decreased on a sequential and year-to-year basis, GDT’s backlog of $14.4 billion was actually up 6.7% year-to-year and 1.8% sequentially. GDT’s bookings were notably robust, with the segment achieving a book-to-bill ratio of 1.1:1, indicating that disruptions to its $120 billion pipeline of opportunities have been minimal despite the new headwinds. While GDT flagged its win and captures rate as being in the 80% range, its leadership highlighted that the solicitation, proposal and award process have been slowing down across the market as the Trump administration refines its long-term goals.

How GDT will navigate 2025

Since GDIT secured two wins in the federal health market worth approximately $3 billion in the second half of 2023, the segment has continued to ramp up its efforts to diversify its non-DOD (Department of Defense) revenue base. For example, GDIT secured a contract worth up to $286 million in 4Q24 to keep enhancing the Centers for Medicare & Medicaid Services’ (CMS) Benefits Coordination & Recovery Center by weaving in emerging technologies like AI to streamline the center’s operations.
 
GDIT formally established a Federal Health practice toward the end of 2024, signaling its intent to create deeper ties to agencies within the Department of Health and Human Services (HHS). Although GDT’s non-DOD revenue growth has gained momentum, expanding 8.8% year-to-year in 4Q24 and 5.3% year-to-year in 1Q25, DOGE’s actions may complicate things, given that the bulk of GDT’s canceled contracts thus far have been tied to HHS.
 
Additionally, GDIT’s consulting services have drawn the ire of the GSA. GDIT is one of the 10 vendors the GSA has identified as being set to receive more than $65 billion in 2025 and beyond. The GSA has requested that agencies go through their contracts with these vendors and outline which are mission critical and why. GDIT has been actively working with clients to identify ways to reduce costs and enable efficiencies through technology. Although consulting offers a lucrative avenue for GDIT to expand its margins and build upon its existing relationships with clients, the vendor still prioritizes delivering solutions and IT services in its go-to-market strategy.
 
GDT is not going to give up on the federal health market or on consulting, but TBR anticipates the vendor will increasingly prioritize defense opportunities in the interim, such as a recently awarded contract worth up to $5.6 billion to manage the DOD’s Mission Partner Environment. The DOD has historically been GDT’s largest client and was responsible for more than 58% of its revenue in 1Q25.
 
While the Trump administration is asking for a 23% reduction in nondefense discretionary funding in its FFY26 budget proposal, it wants to keep the DOD’s discretionary spending roughly on par with the $892.5 billion stopgap for FFY25. GDIT is well positioned to capitalize on the DOD becoming increasingly interested in emerging technologies, given its experience with fixed-price and outcome-based contracting. Additionally, GDIT can offer defense and intelligence clients its array of digital accelerators to help offset the disruptions in the federal civilian market.
 
These digital accelerators were responsible for more than $2 billion of the total contracts that GDIT won during 2023. In 2024 GDIT continued to build out its array of digital accelerators and generated nearly $7.5 billion in awards from them. GDIT’s go-to-market strategy is reliant on these digital accelerators.
 
To continue gaining traction with defense as well as civilian clients, GDIT will need to keep leveraging its partners to enhance these solutions and make inroads in these markets. GDIT suddenly began ramping up its alliance activity during 2H24 and has continued to do so. For example, GDIT is augmenting its Cove AI Ops Digital Accelerator with ServiceNow’s AI and machine learning platform to make agencies’ systems more efficient.

TBR’s outlook for GDT

At the end of 4Q24, GDT tendered full-year revenue guidance for 2025 sales of $13.5 billion, implying growth of approximately 2.8% over 2024 sales of $13.1 billion. As is tradition, General Dynamics did not update its guidance for GDT this early in the fiscal year.
 
TBR remains skeptical of GDT’s guidance, given the lack of synergy between GDIT and MS. The latter will continue to transition its portfolio mix from legacy programs to newer initiatives after starting this arduous process in 2024, and GDIT is tasked with driving revenue expansion during this process.
 
Although GDIT is leveraging the demand for AI and other emerging technologies, the uncertainty in the federal IT market and the segment’s own small-scale portfolio transition could impede the growth needed to offset Mission Systems’ performance. The impact of the Trump administration’s sudden and aggressive adoption of tariffs also increases the likelihood of supply chain bottlenecks and significant program delays.
 
For these reasons, TBR believes that GDT’s guidance for an operating margin of 9.2% could be too lofty, and we anticipate its operating margin could decline from 9.6% in 2024 to 8.9% in 2025. TBR conservatively believes that GDT’s revenue will expand approximately 2% over 2024 sales of $13.1 billion in 2025.

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.

 

DOGE Federal IT Vendor Impact Series: IBM Federal

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of March 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

DOGE’s aggressive cost-cutting activities impacted IBM-Fed* in 1Q25

IBM tendered its 1Q25 earnings on April 23, and while the company does not disclose fiscal data about the federal operations of IBM Consulting, IBM’s executives did provide useful color on IBM-Fed and the impact of DOGE. Not surprisingly, IBM-Fed’s contracts with the U.S. Agency for International Development (USAID), much maligned by the Trump administration, suffered cancellations and drawdowns.
 
According to the DOGE-Terminated Contracts Tracker on the GX2 website, which tracks developments in federal contracting, IBM-Fed has had a total of $40.1 million in contracts terminated by DOGE as of the publication of this blog. Cancellations included awards with the Department of the Treasury ($17.5 million in TCV), the Department of Health & Human Services ($3.4 million in TCV), the Commerce Department ($1.3 million in TCV), and the Department of Education ($18 million in TCV). Without disclosing specific revenue data for IBM-Fed, IBM noted that its federal business accounts for less than 5% of IBM’s total corporate revenue and less than 10% of IBM Consulting sales, or, according to TBR estimates, about $490 million in 1Q25, up 3% year-to-year.
 
We note that none of the USAID awards terminated or scaled back by DOGE were listed on the GX2 website. IBM CFO Jim Kavanaugh indicated during the 1Q25 earnings call that IBM-Fed had a “handful of contracts” canceled by DOGE, affecting about $100 million worth of contracts in IBM Consulting’s $30 billion (on an annualized basis) backlog.

The advisory business within IBM-Fed bore the brunt of DOGE-based pressures; the company’s core technology operations may have largely been spared

IBM indicated during the earnings call that 40% of IBM-Fed’s revenue stems from technology-focused work described as “high-value annuitized revenue under contract” and, by implication, is so far unscathed by DOGE. IBM-Fed blends its hybrid cloud, AI and security technologies to offer federal agencies a suite of transformative solutions that are very technology-centric and mission-enabling by nature. Conversely, 60% of IBM-Fed’s sales derive from advisory-based work, which company executives noted during the earnings call would be “more susceptible to discretionary efficiency-type programs.”
 
Based on data about IBM-Fed’s canceled contracts on the GX2 website, we believe the advisory work affected by DOGE included cloud transition and support services, data standards testing and implementation, data quality support services, the acquisition and implementation of integrated workplace management system licenses, and “data at rest” support services (i.e., data that is stored and not being actively used or transmitted). Other contracts were “terminated for convenience,” according to the GX2 website, which did not provide a specific description of the canceled services.
 
IBM-Fed, according to IBM CEO Arvind Krishna, processes claims for veterans, provides procurement services to the General Services Administration (GSA), and has implemented and is currently operating payroll systems for several federal agencies. Krishna acknowledged that “some areas around the edges” of this work “could be viewed as discretionary” by DOGE, but that the bulk of IBM-Fed’s services are mission critical and technology focused.

IBM-Fed will double down on its core cloud, security and AI capabilities to successfully traverse the DOGE-disrupted federal IT space in 2025

According to TBR’s 1Q25 IBM Consulting Earnings Response, “IBM Consulting could experience variability in revenue growth in 2025, and IBM is cautious about the revenue contribution from the business to total corporate revenue due to possible further tightening of discretionary spending driven by macroeconomic uncertainty and the U.S. Department of Government Efficiency’s (DOGE) activities.
 
However, IBM Consulting will continue to gain ground in areas such as generative AI (GenAI) due to IBM’s early advances in the segment, diversifying revenues through new areas of expansion.” To buffer its 2025 sales growth against DOGE’s cost-rationalization efforts and offset revenue losses from the cancellation of advisory work deemed discretionary (and thus expendable) by DOGE, IBM-Fed must play to its strengths in AI- and security-infused hybrid cloud solutions and emphasize how well its offerings align with DOGE’s efficiency agenda.
 
IBM-Fed won large-scale programs with civilian and defense agencies in 2024, thanks to the additional delivery and offerings scale in digital transformation it obtained by acquiring Octo Consulting in late 2022, another advantage and a key selling point for IBM-Fed when advising or coaching the DOGE advisory board. While Octo’s pure play advisory capabilities expose IBM-Fed to DOGE’s federal spending cuts in traditional consulting services, Octo’s oLabs center of excellence showcases IBM-Fed’s acquisition-enhanced cloud, security, data science and DevSecOps capabilities that sync well with the IT priorities of the Trump administration.

IBM-Fed must accelerate its expansion within the DOD and among national security agencies, particularly by emphasizing its strengths in cloud

Octo’s oLabs also serves national security and defense agencies. The Trump administration has indicated national security will be an overarching budget priority during its term and has hinted at a federal fiscal year 2026 (FFY26) defense budget surpassing $1 trillion for the first time, underscoring the urgency for IBM-Fed to accelerate its expansion with the Pentagon, where it has been gaining traction since acquiring Octo.
 
According to TBR’s 1H25 IBM Federal Vendor Profile, “Some federal IT industry observers believe the Trump administration’s DOGE will accelerate cloud investment as federal agencies may be forced to outsource more operations deemed outside ‘Inherently Governmental Functions (IGF).’ Cloud adoption in the Department of Defense (DOD) continues to far exceed civilian cloud investment, which the GSA’s Federal IT Dashboard (FITD) estimated to be $8.2 billion in FFY24, up from $5.5 billion in FFY23.”
 
IBM-Fed could leverage IBM’s 1Q25 $6.4 billion acquisition of HashiCorp to accelerate DOD-based expansion, as HashiCorp has helped the DOD migrate more than 3,000 applications to the cloud with its Terraform (Infrastructure as Code software) and Vault (identity-based security) tools designed to facilitate migrations to multicloud architectures. The DOD has clearly indicated it favors a multicloud approach for implementing cloud-based edge computing solutions.
 
*TBR refers to IBM Consulting’s federal IT operations as IBM-Fed. IBM-Fed is not an official business line title used by IBM or IBM Consulting. The business defined by TBR as IBM-Fed resides within IBM Consulting’s U.S. Public and Federal Market group.

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.

 

DOGE Federal IT Vendor Impact Series: CACI

The Trump administration and its Department of Government Efficiency (DOGE) have generated massive upheaval across the board in federal operations, including in the federal IT segment. As of March 2025, thousands of contracts described by DOGE as “non-mission critical” have been canceled, including some across the federal IT and professional services landscape. TBR’s DOGE Federal IT Vendor Impact Series explores vendor-specific DOGE-related developments and impacts on earnings performance. Click here to receive upcoming series blogs in your inbox as soon as they’ve published.

 

CACI spared from major DOGE disruptions: Growth and profitability on track for FY25 goals

CACI tendered its 1Q25 earnings on April 23, and TBR did not discern any material impact from DOGE on the company’s business during the quarter, the third fiscal quarter of CACI’s FY25 (ending June 30). The company posted sales of $2.17 billion in 1Q25, up 11.8% year-to-year on a statutory basis and up 5.6% on an organic basis. CACI’s gross margin of 33.8% in 1Q25 was up sequentially from 33.2% in 4Q24, while its operating margin of 9.1% in 1Q25 was up 50 basis points sequentially from 8.6% in 4Q24. The company’s adjusted EBITDA margin was 11.7% in 1Q25, up from 11.1% in 4Q24.
 
CACI believes demand will remain strong through the remainder of its FY25 and into its FY26 for technologies and capabilities at the core of the company’s portfolio: AI-enhanced and commercially honed software-defined solutions delivered with Agile development methodologies; signals intelligence (SIGINT) and electronic warfare (EW) technologies for warfighters, defense vehicles and platforms, and IC applications; and AI-infused financial management offerings.
 
Uninterrupted sales growth and consistent margin performance indicate CACI’s offerings remain well aligned to the Trump administration’s IT investment priorities, particularly as the new administration prepares to expand investment in cybersecurity, national security and national defense, and advanced space-based communications systems for defense, intelligence and civil applications. CACI executives also noted that the federal budget environment is slowly becoming more constructive and more transparent, a positive harbinger for CACI and its fellow federal IT contractors.

CACI’s order book was essentially immune to DOGE-related turmoil in the federal IT market

TBR did not observe any impact from DOGE activities on CACI’s book of business. CACI’s backlog fell 1.3% sequentially, from $31.8 billion to $31.4 billion in 1Q25, but his kind of decline is typical in the company’s third fiscal quarter. CACI’s trailing 12-month (TTM) book-to-bill ratio was 1.5 in 1Q25, down from 1.7 in 4Q24. However, a sequential decline from the second to third fiscal quarter is not unusual for the company. In 1Q25, both the TTM book-to-bill ratio of 1.5 and the quarterly ratio of 1.2 were consistent with figures from the same period last year.
 
Furthermore, CACI’s bookings of $2.2 billion in 4Q23 and $3.5 billion in 1Q24 came during a period of exceptionally robust Department of Defense and Intelligence Community-related award activity. CACI’s bookings were $2.75 billion in 1Q25, up from $1.2 billion in 4Q24, consistent with the seasonal, historical pattern of sequential bookings expansion in the company’s third and second fiscal quarters. CACI noted in its 1Q25 earnings discussion that DOGE examined seven contracts in the company’s order book, including one that had already been completed. The aggregate revenue impact of these awards being eliminated by DOGE would only be $3 million in TCV, though DOGE has only notified CACI that $1 million worth of this ongoing work is likely to be canceled.
 
The company acknowledged that its business development teams have experienced some deceleration in certain aspects of the sales cycle, such as invoice and funding approvals. CACI CFO Jeffrey MacLauchlan said during the earnings call that “things that used to take two or three days are taking four or five days.” CACI’s leadership expects the disruption, which according to the company has been “very manageable” to date, to wane during the second half of federal fiscal year 2025 (FFY25). If sales motions are being impeded by DOGE, TBR would expect to see this reflected in lower-than-expected margin performance by CACI, but we did not observe any DOGE-related margin erosion in CACI’s P&L in 1Q25.

Undeterred by the DOGE-disrupted environment, CACI elevates several elements of its FY25 guidance

CACI raised the low end of its FY25 sales guidance range in 1Q25 and is now calling for top-line revenue of between $8.55 billion and $8.65 billion, implying a growth range of between 11.6% and 12.9% over FY24 revenue of $7.66 billion. In 4Q24 the company forecasted $8.45 billion in revenue at the low end of its projected FY25 sales range, implying growth of 10.3% at the bottom of the range.
 
CACI also raised the low end of its guidance for FY25 adjusted net income* in 1Q25 and now expects at least $543 million in FY25, up from $537 million forecasted in 4Q24.
 
CACI elevated its outlook for non-GAAP adjusted diluted earnings per share (ADEPS) in 1Q25, and as of 1Q25 is projecting a range of between $24.24 and $24.87 per share for FY25, up from a previous ADEPS range of between $23.24 and $24.13 per share. Free cash flow guidance was also elevated from $450 million tendered in 4Q24 to $465 million in 1Q25.
 
TBR notes that CACI has twice raised guidance for FY25 sales, adjusted net income, ADEPS and free cash flow since initially tendering its FY25 outlook in 2Q24. CACI is still guiding for a FY25 EBITDA margin in the low 11% range, implying a potential improvement of 100 basis points over FY24’s EBITDA margin of 10.4%, but also suggesting CACI does not expect any DOGE-related margin headwinds through the remainder of FY25.

CACI will remain vigilant and maintain a constant dialogue with customers

During CACI’s 1Q25 earnings call, CEO John Mengucci described DOGE’s objectives as “peace through strength, secure borders, increased efficiency and technology modernization.” Mengucci and his executive team remain confident that CACI’s strategy and portfolio are and will remain in sync with DOGE’s goals and with the IT strategy of the Trump administration, a contention supported by the company’s 1Q25 fiscal results and its more optimistic FY25 outlook.
 
Irrespective, CACI recognizes that federal executives are under pressure to accelerate IT modernization, quickly achieve IT-driven operational efficiencies and curb spending according to DOGE directives. Procurement teams at federal agencies are struggling to keep bid review processes and proposal adjudications on schedule as the Trump administration executes large-scale furloughs across the federal workforce. As such, CACI will keep its executives, business line leaders and business development teams as close as possible to IT decision makers and procurement counterparts in federal agencies for as long as DOGE’s efficiency agenda is in effect.
 
*Adjusted net income: GAAP-compliant net income excluding intangible amortization expense and the related tax impact

 

TBR’s DOGE Federal IT Impact Series will include analysis of Accenture Federal Services, General Dynamics Technologies, CACI, IBM, CGI, Leidos, IFC International, Maximus, Booz Allen Hamilton and SAIC. Click here to download a preview of our federal IT research and receive upcoming series blogs in your inbox as soon as they’ve published.

 

Trade Wars and the Professional Services Fallout: Talent, Growth and Operational Models in Flux

Significant market disruption likely in near and long term

Trade wars and tariff uncertainties conjure up visions of cargo ships, ports, factories and stacks of goods stranded by economic chaos, not consultants and IT services professionals. Fear, uncertainty and doubt are usually good for the consulting business, while the higher costs of running a business fuel demand for more outsourcing. This time, things might be different. This trade war, even if partially suspended for now, may significantly disrupt professional services, especially if tariffs continue creeping into new areas and the trust deficit continues to grow. Steel now, services later.
 
TBR believes three areas will likely experience added near-term stress if the trade war continues: acquisitions, sales cycles and staffing. Longer-term, more seismic changes may come to the H-1B visa program, regionalization efforts among the Big Four firms, and onshore/offshore talent models. Looming over all of these disruptions, at least at the moment, is the potential for a grand decoupling of the U.S. and China economies, with incomprehensible knock-on effects. Those near-term disruptions share a common denominator: macroeconomic uncertainty.
 
Making the business case for a significant acquisition becomes harder in a recession-fearing market. When clients extend sales cycles because they’re afraid to commit suddenly more precious resources to upgrades, modernizations or transformations, growth slows for consultancies and IT services companies. And when growth slows, so does hiring.
 
At its core, professional services is all about people. And when recruiting, rewarding and retaining people are pressured, everything is pressured. To understand how tariffs and trade wars could hurt consultancies and IT services companies, even in the short run, it is critical to step back and realize these professional services providers serve every industry. They may be in and of one industry themselves — professional services — but their clients span every industry that exists. When the steel, computer chip, automobile, bourbon and lumber industries get upended by tariffs, so do the consultancies and IT services companies serving them.
 

In 2025 IT services companies and consultancies will refine their alliances, articulate a clear joint value proposition, and align at both the leadership and salesforce levels. The most successful IT services companies and consultancies will be the ones that partner best. Learn more in TBR’s 2025 Ecosystems & Alliances Predictions special report.


 

Local and regional talent may be key to revenue growth

Powering through the near-term challenges, IT services companies and consultancies may then face structural changes to their operating environment, many centered on talent, starting with a reevaluation of the onshore/offshore mix. India-centric companies, which have historically relied on H-1B visas (at least to some degree; TBR appreciates that their reliance has varied widely), may find a less accommodating atmosphere in the U.S. and possibly even an unwillingness by potential candidates to relocate to the U.S.
 
At the same time, the Big Four firms may slow down their regionalization efforts, as having highly country-specific capabilities and dedicated staff may become a greater asset than more explicitly globalized organizations. TBR believes the more extreme outcomes around H-1B visas remain unlikely, while staying cognizant that the current trade war and tariff uncertainty also seemed unlikely a year ago. TBR does believe one highly likely outcome of the current trade crisis is a reassessment — by all IT services companies and global consultancies — of the overall onshore/offshore model. The recent uptick in global captive centers in India may be indicative of an enterprise trend toward more tightly owned and controlled offshore resources, but that was already the norm among IT services companies and consultancies prior to the trade war threat.
 
If trade wars persist, local and regional talent may become the key to sustained revenue growth, tied to local and regional economic growth overall. In other words, whichever company has the most and the best people on the ground in the fastest-growing places will continue to grow the most rapidly. It seems like a good time for the Big Four to have every country member firm run its own show as the on-the-ground market conditions start becoming even more disparate.
 

Watch now: TBR Principal Analyst & Practice Manager Patrick M. Heffernan discusses trend expectations for GenAI in the Professional Services market in 2025

Tariffs on services could further complicate market landscape

Returning to the starting image, trade wars evoke cargo ships, not consultants, and so far the Trump administration has not included services on the various tariff schedules. The U.S. currently runs a services trade surplus, and tariffs on services (as well as software) for various countries would be insanely difficult to assess. Artificial intelligence and the application of generative AI (GenAI) to procurement could make tariffs on services more manageable, but any efficiencies gained through those efforts would potentially erode the low-cost arbitrage advantage enjoyed by IT services companies and technology providers, damaging the overall U.S. trade balance.
 
Further complicating this picture, advances in AI and automation could mean any manufacturing jobs created in the U.S. as a direct result of tariffs would be digital FTEs, benefiting technology companies but undermining the Trump administration’s stated goals. In all, a mess, even if services remain off the tariff schedule.

Companies pursue multiple strategies around U.S.-China decoupling

Another potential scenario: Some economic and consulting leaders have been advocating for a U.S.-China decoupling for a few years, a possibility that is more likely now as every day brings another parry in the U.S.-China trade war. Some global consultancies have been kicked out of China. Others have downgraded their offices or quietly left on their own. And some are maintaining an arm’s-length relationship, and some are doing business as usual. Fools would predict which strategies will win out. TBR simply notes that companies may pursue multiple strategies.
 
For example, in August 2024 IBM closed its China Development Lab and China Systems Lab, laying off more than 1,000 employees across Beijing, Shanghai and Dalian. The closure was part of IBM’s initiative to relocate R&D functions to India and other countries due to competition and geopolitical tensions. However, IBM remains committed to working with clients in the Greater China region. In March IBM launched an initiative to expand in enterprise AI, hybrid cloud and industry-specific consulting services to drive digital transformation and implement AI and cloud solutions in China. As part of this initiative, IBM is working with China-based Great Wall Motor Co. Ltd. on digital transformation and global expansion. A complete decoupling may be unlikely, but consultancies and IT services companies that have financial flexibility and leaders who are prepared to take risks and withstand uncertainty will likely continue to thrive.