Entries by Patrick Heffernan, Practice Manager and Principal Analyst

Cultural readiness and technology savvy: Another view of Egypt’s IT outsourcing ecosystem

With technology a given, cultural readiness differentiates Egypt IT sector In a recurring point of discussion, CrossWorkers CEO Hans Henrik Groth described Egyptian technology professionals as creating an atmosphere of high “cultural readiness” for working with Europe-based clients, partly because Egyptians travel frequently to Europe for business and Europeans travel frequently to Egypt for tourism. […]

Business resiliency and people centricity: Fujitsu prepares for post-pandemic world

Putting people first, so they can put the customer first In the early weeks of the pandemic, Fujitsu’s global delivery centers quickly shifted to all-remote work environments, transitioning in waves as COVID-19 lockdowns moved from Asia to Europe and the Americas. Fujitsu’s leaders and on-the-ground managers passed along lessons learned in Japan, China, the Philippines […]

Rooted and stable yet innovative, HCLT relies on core strengths to drive profitable growth

TBR assessment HCL Technologies’ (HCLT) Mode 1-2-3 strategy remains a core pillar in the company’s efforts to navigate the dynamics of the ever-evolving IT services market, and positions it to transition its portfolio and address client needs now and post-pandemic. At the 2020 Analyst and Advisor Day, HCLT President and CEO C Vijayakumar noted, “The […]

Egypt and IT and the center of the world

What makes Egypt attractive Egypt’s growing IT services and technology sector has been built on important natural advantages and few forward-looking investments in recent years. The country’s proximity to Europe, considerably large and educated talent pool, and relatively low costs compared to nearshore locations such as Poland, Romania and Bulgaria make Egypt a natural hub […]

PwC Products: Not your father’s PwC

“Us disrupting ourselves” — PwC Digital’s journey to 2020 “In contrast to peers such as EY, which held an entire analyst conference focused on, and organized around, its technology consulting capabilities, PwC structured each of its client stories around the central business challenge, with the technology solution presented as only part of the successful outcome. […]

EY and technology: Embedding AI and moving beyond trust

Taking AI further EY’s “six habits” study provides detailed information and assessments of digital transformation leaders’ best practices as well as “actions for the boardroom,” such as “create a culture of continuous learning” and “embed innovation with corporate governance.” In previewing the study, TBR noted that the recommendations for boards to consider when accelerating AI […]