Konecta invited industry analysts to the 20th annual ExpoContact, a company-organized event that welcomed more than 1,000 industry leaders, including clients, technology partners and organizations that are looking to improve competitiveness by modernizing customer management. In the morning, Konecta held a special in-person and virtual event for industry analysts in which Konecta executives, clients and technology partners discussed in detail the company’s vision, digital portfolio, and generative AI (GenAI) and agentic AI approach. TBR attended Konecta’s first analyst day event and was impressed by not only the openness of the company and its willingness to communicate with the analyst community but also the closeness of its relationships with partners and clients.

IBM, Atos, Accenture and Infosys have well-established industry expertise and a history of working with clients in the sports and entertainment sector. In addition to those companies, other IT services providers are developing capabilities and building client relationships to capture opportunities in the sector. Utilizing their solutions, expertise and reputation gained by working with clients in other sectors and applying that knowledge to the sports and entertainment industry enable vendors to expand their client reach. Vendors increasingly utilize digital design capabilities to add value.