Technology Business Research, Inc.

The Strategic Bets that Will Drive IT Services Growth and Invite Disruption in 2027

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While AI adoption at scale remains aspirational for most enterprises, the largest IT services companies and consultancies have altered their operations, delivery, commercial and even partnering business models based on their own internal adoption of AI-enabled solutions.
 
And the disruptions have only just begun. Promises to clients of significant productivity gains stand in contrast to questions about the benefits of AI for IT services companies and consultancies: If you can deliver faster and cheaper, why am I still paying you so much?
 
Agentic AI, advances in automation and analytics, and outcomes-based pricing will shape a new landscape for IT services and management consulting. The question then becomes which companies and firms will change the most, why, and whether they will be the growth leaders of 2027.

In the below TBR Insights Live session, TBR Principal Analyst and Practice Manager Patrick Heffernan, Principal Analyst Bozhidar Hristov and Senior Analyst Kevin Collupy share the latest findings in TBR’s AI Disruption Index research. Key topics discussed include:

  • How companies can leverage TBR’s ©Human Intensity Reduction Index to evaluate performance and assess business model changes among their peers and ecosystem partners
  • What strategic choices certain IT services companies and large consultancies made in the last two years that position them for disruption and growth in 2027
  • Which AI trends, investments and wild cards will shape TBR’s AI Disruption Index research going forward

 

 
This TBR Insights Live session is available on demand on our YouTube channel. Visit this link to download the presentation’s slide deck.
 
If you’d like to further explore the data mentioned in this TBR Insights Live session, sign up for a free trial of TBR Insight Center™ today.
 
TBR Insights Live sessions are held typically on Thursdays at 1 p.m. ET and include a 15-minute Q&A session following the main presentation. Previous sessions can be viewed anytime on TBR’s Webinar Portal.