Entries by Allan Krans, Practice Manager and Principal Analyst

While upselling Zoho One and maintaining focus on SMBs, Zoho taps into enterprises as its portfolio matures

Zoho integrates enterprise capabilities into Zoho One and pushes upmarket While new enterprise customers are more likely to utilize apps from multiple vendors, Zoho has been successfully upselling Zoho One to customers, such as IIFL, that start with smaller product suites like CRM Plus. Zoho One includes Zoho’s bundled offerings for CRM, finance, human resources, […]

Informatica empowers business users and improves customer success in its Winter ’20 release

The new capabilities of Informatica’s winter release make data more consumable for business users Organizations have a bevy of data spanning their on-premises and cloud environments and a growing number of employees utilizing that data — from more technical personnel, such as data scientists who are using the data to create AI and machine learning […]

2020 Cloud & Software Predictions: A decade in, cloud’s real work begins

The easy days of cloud are finished Cloud customers and the plethora of cloud vendors have seen the era of simple, easy implementations pass. Most customers have moved the majority of their productivity, CRM, development & test, and web hosting workloads to cloud, which drove the sustained 50%-plus year-to-year revenue growth for vendors in the […]

Tableau will add customers and seats with best practices, new capabilities and utilization of Salesforce’s sales teams

Tableau aims to help enterprises create a data-accepting culture From the opening keynote to the breakout sessions, Tableau was consistent in its message that many enterprises are falling short of their analytics goals. Part of the reason why these enterprises are falling short of their goals is because of their corporate cultures, in which people […]

McDermott will support ServiceNow’s ambitions to fill enterprise application gaps left by vendors like SAP

On Oct. 22, 2019, ServiceNow announced Bill McDermott, who resigned from SAP less than two weeks prior, would be taking over John Donahoe’s position as CEO at the end of 2019. McDermott’s experience in the enterprise software space will inform ServiceNow’s innovations in and around business applications from SAP and its closest competitors. McDermott’s knowledge […]

Returning to a co-CEO structure completes the executive refresh to support SAP in the ongoing cloud war

Bill McDermott chose not to renew his contract as SAP CEO, making room for SAP to return to its co-CEO structure with Jennifer Morgan and Christian Klein. This changing of the guard is the capstone on SAP’s management realignment, and the announcement comes with some glaring similarities to key ERP challenger Oracle’s announcement a month […]

Oracle sheds bright red branding but maintains database narrative and competitor assault at OpenWorld

A rebranded Oracle aims to improve interactions with customers and partners, but not AWS At Oracle OpenWorld, the similarities between the renovations to the venue and to Oracle’s brand were undeniable. The Moscone Conference Center, which has been home to Oracle’s annual event for years, underwent remodeling to improve traffic flow and implement modernizations that […]

Why license when you can buy? Salesforce to acquire ClickSoftware

After 3-plus years of licensing, Salesforce intends to acquire ClickSoftware to augment Field Service Lightning One week after Salesforce completed its acquisition of Tableau, the vendor announced its intent to acquire ClickSoftware, a field service management solutions provider, for $1.35 billion. ClickSoftware is a practical acquisition target for Salesforce; the vendors have been partners since […]