Telecom

Telecom Infrastructure Services

Industry benchmarks provide a comparison of vendor performance in a market, including analysis on vendor strategies, financial performance, go-to-market and resource management. The research graphically portrays comparisons of vendors by myriad metrics, calling out leaders, laggards and business models. TBR also provides benchmark data in Excel pivot tables.

The Telecom Infrastructure Services Benchmark details, compares and analyzes the services strategies and revenue and performance of the 26 largest telecom vendors across four main segments: Deployment Services, Professional Services, Maintenance Services and Managed Services. TIS revenue includes all external spend (capex and opex) on services by communication service providers (CSPs), which includes telcos, cablecos and webscales, on or related to communications and IT infrastructure. Additionally, the TIS Benchmark monitors and analyzes key deals, acquisitions, new services introductions and partnerships related to the TIS space.

INCLUDES

Excel Workbook featuring current and historical data

CADENCE

Quarterly (publishes in March, June, September and December)

SEGMENTS

Deployment Services Maintenance Services Professional Services Managed Services Equipment Installation and Engineering Site Location and Construction Technical Support (Remote and On-site) Repair and Exchange Consulting, Planning, Design and Optimization Network Infrastructure Integration OSS/BSS Integration Other Professional Services (Includes Training, Security and Applications) Outsourcing Out-tasking

VENDORS

Accenture Amdocs Atos Capgemini CGI CCS Ciena Cisco CommScope CSG International Ericsson Fujitsu Hewlett Packard Enterprise Huawei IBM Infosys Juniper Networks NEC/Netcracker Nokia Oracle Corp. Samsung SAP Tata Consultancy Services Tech Mahindra Wipro

METRICS

TIS Revenue TIS Revenue Year-to-year Change TIS Operating Margin TIS Operating Income Deployment Services Revenue Deployment Services as a Percentage of Total TIS Revenue Deployment Services Revenue Year-to-year Change Maintenance Services Maintenance Services as a Percentage of TIS Revenue Maintence Services Revenue Year-to-year Change Professional Services Revenue Professional Services as a Percentage of TIS Revenue Professional Services Revenue Year-to-year Change Managed Services Revenue Managed Services as a Percentage of TIS Revenue Managed Services Revenue Year-to-year Change APAC Revenue APAC as a Percentage of TIS Revenue APAC Revenue Year-to-year Change CALA Revenue CALA as a Percentage of TIS Revenue CALA Revenue Year-to-year Change EMEA Revenue EMEA as a Percentage of TIS Revenue EMEA Revenue Year-to-year Change North America Revenue North Americas as a Percentage of TIS Revenue North America Revenue Year-to-year Change Equipment Installation and Engineering Revenue Equipment Installation and Engineering as a Percentage of Deployment Services Revenue Equipment Installation and Engineering Year-to-year and Sequential Change Site Location and Construction Revenue Site Location and Construction as a Percentage of Deployment Services Revenue Site Location and Construction Year-to-year and Sequential Change Technical Support Revenue Technical Support as a Percentage of Maintence Services Revenue Technical Support Year-to-year and Sequential Change Repair and Exchange Revenue Repair and Exchange as a Percentage of Maintence Services Revenue Repair and Exchange Year-to-year and Sequential Change Consulting, Planning, Design and Optimization Revenue Consulting, Planning, Design and Optimization as a Percentage of Professional Services Revenue Consulting, Planning, Design and Optimization Revenue Year-to-year and Sequential Change Network Infrastructure Integration Revenue Network Infrastructure Integration as a Percentage of Professional Services Revenue Network Infrastructure Integration Revenue Year-to-year and Sequential Change OSS/BSS Integration Revenue OSS/BSS Integration as a Percentage of Professional Services Revenue OSS/BSS Integration Revenue Year-to-year and Sequential Change Other (Including Training, Security and Applications) Revenue Other (Including Training, Security and Applications) as a Percentage of Professional Services Revenue Other (Including Training, Security and Applications) Revenue Year-to-year and Sequential Change Outsourcing Revenue Outsourcing as a Percentage of Managed Services Revenue Outsourcing Revenue Year-to-year and Sequential Change Out-tasking Revenue Out-tasking as a Percentage of Managed Services Revenue Out-tasking Revenue Year-to-year and Sequential Change Deployment Services Revenue for APAC, CALA, EMEA and North America Equipment Installation and Engineering Revenue for APAC, CALA, EMEA and North America Equipment Installation and Engineering as a Percentage of Deployment Services Revenue for APAC, CALA, EMEA and North America Equipment Installation and Engineering Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Site Location and Construction Revenue for APAC, CALA, EMEA and North America Site Location and Construction as a Percentage of Deployment Services Revenue for APAC, CALA, EMEA and North America Site Location and Construction Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Maintence Services Revenue for APAC, CALA, EMEA and North America Technical Support Revenue for APAC, CALA, EMEA and North America Technical Support as a Percentage of Maintence Services Revenue for APAC, CALA, EMEA and North America Technical Support Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Repair and Exchange Revenue for APAC, CALA, EMEA and North America Repair and Exchange as a Percentage of Maintence Services Revenue for APAC, CALA, EMEA and North America Repair and Exchange Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Professional Services Revenue for APAC, CALA, EMEA and North America Consulting, Planning, Design and Optimization Revenue for APAC, CALA, EMEA and North America Consulting, Planning, Design and Optimization as a Percentage of Professional Services Revenue for APAC, CALA, EMEA and North America Consulting, Planning, Design and Optimization Revenue Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Network Infrastructure Integration Revenue for APAC, CALA, EMEA and North America Network Infrastructure Integration as a Percentage of Professional Services Revenue for APAC, CALA, EMEA and North America Network Infrastructure Integration Revenue Year-to-year and Sequential Change for APAC, CALA, EMEA and North America OSS/BSS Integration Revenue for APAC, CALA, EMEA and North America OSS/BSS Integration as a Percentage of Professional Services Revenue for APAC, CALA, EMEA and North America OSS/BSS Integration Revenue Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Other (Including Training, Security and Applications) Revenue for APAC, CALA, EMEA and North America Other (Including Training, Security and Applications) as a Percentage of Professional Services Revenue for APAC, CALA, EMEA and North America Other (Including Training, Security and Applications) Revenue Year-to-year and Sequential Change for APAC, CALA, EMEA and North America Managed Services Revenue for APAC, CALA, EMEA and North America Outsourcing Revenue for APAC, CALA, EMEA and North America Outsourcing as a Percentage of Managed Services Revenue for APAC, CALA, EMEA and North America

GEOGRAPHY

APAC CALA EMEA North America

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