Genpact adapts service delivery model to help customers succeed with digital transformations

Internal shift positions Genpact to capture digital demand

Genpact continually invests in its business and delivery model to align with changing client demand for emerging technologies, such as IoT, digital and cloud, and is initiating a companywide evolution — its fourth in two decades — to embrace digital. Building out AI- and automation-enabled services strengthens Genpact’s core capabilities around business process services. Taking an outcomes-oriented approach provides clients with the tools and technology necessary to streamline and automate lower-value tasks. Genpact’s approach to digital transforms clients’ traditional workflows to address their business challenges. Genpact views digital transformation as a set of opportunities that enable clients to change their business models to address human need and unlock business value. Three key aspects guide Genpact’s digital transformation method — scale process to power transformation, connectivity and data at scale — helping clients create the “human experience.”

During the event, Genpact noted that less than 50% of its approximately 98,000 employees are based in India. Building talent throughout the U.S., Australia, LATAM and Europe increases Genpact’s client touchpoints and enables it to work more closely with clients around transformation and drive business value and insights for clients. Also, the expanded global client base improves Genpact’s position as a global professional services vendor and helps the company move beyond the perception of being a low-cost BPO provider.

Genpact Analyst and Advisor Day: Genpact (NYSE: G) hosted approximately 50 analysts in Boston’s Seaport District to provide an update on its business and transition to the digital age. Additionally, the company highlighted its service design capabilities and how it is differentiating from peers.