TBR’s Business Insights

Human Capital Management in the Age of (Agentic) AI

10.07.25

Fundamentally HR management remains a back-office function that IT services companies and consultancies can use to drive managed services engagements. And TBR’s research shows that managed services can lead to additional consulting opportunities, particularly when managed services providers (whether a traditional IT services company or consultancy) partners smartly with technology companies, leveraging the data and insights generated through back-office platforms to uncover issues and opportunities.

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GenAI Outcomes or Autonomous AI Architecture: Where Should CIOs Focus?

10.01.25

What good are AI-enabled solutions if an enterprise’s IT environment and architecture can’t handle the data orchestration demands and IT becomes a roadblock to faster, better, clearer insights from AI, rather than the business accelerator expected of IT departments in the AI era? After more than a decade of consultancies and IT services companies helping IT departments become business drivers, will inadequate architecture slow down AI adoption and AI agents at scale?

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Amdocs Is Well Positioned to Continue Absorbing Market Share in the Telecom Industry; AI Is a Key Growth Vector

09.24.25

Although TBR believes it is very early days for agentic AI branding, Amdocs’ early foray into this emerging area and thought leadership underscore how the company is seeking to move into new and adjacent areas as it expands its offerings, especially around consulting, design and transformation enablement.

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HCLTech’s Expanding KYC Journey: From Technology Provider to Trusted Compliance Partner

09.11.25

By evolving its KYC offerings across platforms and clients, HCLTech has shifted from tech implementer to outcomes-driven partner.

DOGE drives civil sector slowdown; defense contractors gear up as Trump’s budget shifts billions to military priorities

08.04.25

The Trump administration’s recent “skinny” budget proposal for FFY26 suggests that nondefense spending will fall from around $720 billion in FFY25 to approximately $557 billion in FFY26, representing a 23% decline. Contractors with any level of exposure to the civilian sector can expect agency reorganizations, layoffs, budget reductions and in-depth contract reviews within civil agencies for the remainder of FFY25 and likely into at least the first half of FFY26. The pace of new awards has already slowed significantly at some civilian agencies, as has the rate of new bookings on existing civilian engagements.

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Geopolitics with Purpose: EY-Parthenon Drives Strategy, Not Just Awareness

07.17.25

TBR has long maintained that the Big Four firms have an inherent advantage against all competitors when it comes to understanding and advising on geopolitical risk. Perhaps only the U.S. government has the same global spread of talent, with professionals in nearly every country, most intimately aware of local business, economic and even political trends. When EY-Parthenon showed off its Geopolitical Advisory team recently, TBR wanted to know: Is this something special?

Manufacturing Growth Slows, But EMEA IT Services Vendors Find Lifeline in Public Sector Wins

07.16.25

This quarter, we look at Accenture, Atos, Capgemini and IBM Consulting in the Europe, Middle East and Africa (EMEA) market, and compare how their industry diversification, portfolios and localization strategies position them for revenue growth. Atos and Capgemini, the two IT services companies whose EMEA revenue makes up over half of total revenue, experienced a steady decline in trailing 12-month (TTM) year-to-year revenue growth in recent quarters. Yet, Accenture and IBM were better able to maintain growth as macroeconomic conditions deteriorated in recent quarters.

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Capgemini to Acquire WNS for $3.3B, Tripling BPO Revenue and Accelerating AI Ambitions

07.15.25

The acquisition undoubtedly serves as an important stepping stone to transform Capgemini’s BPO offerings, which are housed in its Operations & Engineering segment, yet Capgemini must be strategic with its approach, balancing new clients’ expectations with the introduction of incremental GenAI and agentic AI capabilities. Capgemini’s recent investments in partner-enabled portfolio offerings position the company well for a large change in the segment, such as its new agentic AI offerings announced with Google Cloud in April and its NVIDIA NIM-powered industry-specific agentic AI solutions and agentic gallery.

Technology Business Research, Inc.

DOGE Federal IT Vendor Impact Series: Maximus

06.11.25

Partnerships will be integral as vendors across the federal IT market look to quickly demonstrate their value to the new administration. While Maximus has historically been quiet regarding its alliance activity, this could change as the vendor aims to avoid falling behind. For example, Maximus recently announced a partnership with Salesforce to augment its CX as a Service efforts. The Maximus Total Experience Management solution is being augmented with the Agentforce platform to provide clients with AI agents tailored to their needs that use data to adapt to citizens’ needs and simplify interactions.

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Technology Business Research, Inc.

Cloud partnerships prove even more important than expected in 2022

10.17.22/by TBR

The current macroeconomic uncertainty makes cloud partnerships an even more important factor in cloud growth heading into 2023

Native PaaS services delivered via hybrid architectures shape the cloud market in 2022

10.14.22/by TBR

Throughout 2022 cloud service providers continue to recognize that PaaS services are only as effective as the architecture they run on

Technology Business Research, Inc.

Automation enables business continuity and offsets macroeconomic-pressured human-centered implications

10.13.22/by TBR

Macroeconomic pressures have compelled vendors to reconsider the true opportunity to scale the integration of automation in service delivery.

Technology Business Research, Inc.

5G and edge computing remain top focus areas for telecom industry in 2022

10.12.22/by TBR

Revenue growth from 5G and edge computing remains tepid thus far in 2022, but new use cases for these technologies are likely to emerge and scale as the digital ecosystem evolves

Technology Business Research, Inc.

2022 was a good year for federal IT, but will 2023 be as growth-friendly?

10.11.22/by TBR

Cloud-centered IT modernization, cybersecurity enhancement, and accelerating adoption of digital technologies feature heavily in federal IT outlays in 2022 and will again in 2023

Technology Business Research, Inc.

Will IT services revenue grow despite the competitive talent environment?

10.10.22/by TBR

For the rest of 2022, attracting and managing talent will remain vendors’ core challenge to successfully growing IT services revenue and managing costs

Blog series: Gimme 3 Insight Interviews with TBR's Subject-matter Experts

Technology Business Research, Inc.

Turmoil in IT services: Talent, org charts and acquisitions

10.06.22/by Patrick Heffernan, Practice Manager and Principal Analyst

Learn whether talent will remain a headache in the IT services space for the remainder of 2022 and into next year

Technology Business Research, Inc.

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TBR’s Business Insights

Human Capital Management in the Age of (Agentic) AI

GenAI Outcomes or Autonomous AI Architecture: Where Should CIOs Focus?

Amdocs Is Well Positioned to Continue Absorbing Market Share in the Telecom Industry; AI Is a Key Growth Vector

HCLTech’s Expanding KYC Journey: From Technology Provider to Trusted Compliance Partner

DOGE drives civil sector slowdown; defense contractors gear up as Trump’s budget shifts billions to military priorities

Geopolitics with Purpose: EY-Parthenon Drives Strategy, Not Just Awareness

Manufacturing Growth Slows, But EMEA IT Services Vendors Find Lifeline in Public Sector Wins

Capgemini to Acquire WNS for $3.3B, Tripling BPO Revenue and Accelerating AI Ambitions

DOGE Federal IT Vendor Impact Series: Maximus

Our most-read analysis, free in your inbox each week!

Cloud partnerships prove even more important than expected in 2022

Native PaaS services delivered via hybrid architectures shape the cloud market in 2022

Automation enables business continuity and offsets macroeconomic-pressured human-centered implications

5G and edge computing remain top focus areas for telecom industry in 2022

2022 was a good year for federal IT, but will 2023 be as growth-friendly?

Will IT services revenue grow despite the competitive talent environment?

Turmoil in IT services: Talent, org charts and acquisitions

Why are Deloitte’s, Accenture’s and TCS’ revenues per hyperscaler practice much higher than the benchmarked average?

Demand pull and cost push: Two sides of the inflation coin

SAP use case reveals big things for PwC