While integration has always been important from an IT perspective, recent trends have reinforced the strategic importance of integrating applications and data to provide customers with analytics and automation capabilities to better serve their needs. Being agile with new services deployment and building resiliency into operations and IT systems both require integration. Businesses were already using integration to enhance their capabilities across these areas coming into 2020, and COVID-19 reinforced the importance of this strategy in a big way. The good news is that most organizations are confident their current integration strategies and platforms are adequately supporting their business needs. The not-so-good news is businesses are much less confident their integration strategies will be able to meet changing and evolving future requirements. Organizations that are highly confident with their existing integration strategies provide some clues around how to develop a future-ready integration strategy, including enabling citizen developers, establishing competency centers, and utilizing platforms and partners that know their business. While there may not be a silver bullet to improve integration strategies, collectively these strategies can enhance the ability of IT to support future business needs.
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