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As the efficiencies of automation, analytics and AI begin benefiting technology companies themselves, not just their enterprise clients, TBR sees the latter half of 2024 as fundamentally business model disruptive for pretty much every technology company we cover, from McKinsey & Co. to Infosys to Dell Technologies to Amazon Web Services to IBM to Ericsson to NVIDIA.
TBR’s latest telecom research indicates customer care, which includes contact centers, will be profoundly transformed by AI. Though traditional AI has been utilized in customer care for many years (e.g., chatbots and interactive voice response), GenAI will take customer care to an advanced state. TBR estimates that GenAI could reduce the costs of running contact centers by up to 80%, and this is an area telecom operators are keenly interested in as they remain focused on cutting expenses across their businesses.
Discover the potential of generative AI (GenAI) in the telecom industry, and learn about the current state of GenAI adoption and its implications for communication service providers.
The 2024 EY Global Analyst Summit included at least 50 analysts, multiple main stages sessions and breakouts. This special report highlights conversations between TBR and EY leaders during the event.
TBR estimates public sector revenue from U.S.-based service providers grew 6.1% year-to-year in 4Q23 to $5.4 billion. Total public sector revenue growth was driven by wireless revenue, which increased 9% year-to-year to an estimated $2.8 billion. First responder initiatives such as AT&T FirstNet and Verizon Frontline are the main drivers of public sector wireless revenue growth as these units are attracting public safety agencies seeking enhanced reliability to support mission-critical workloads and use cases.
Delve into the potential of AI and GenAI in telecom. Discover key opportunities, challenges, and the impact on communication service providers (CSPs) as they navigate this evolving landscape.
A look at TBR’s top predictions for the IT services industry in 2024, including which companies will see the most success, a pivot to outcomes-based pricing due to GenAI and the expected major pain point for all companies
Join TBR for a 30-minute live discussion and Q&A on the state of the digital transformation market from buyers’ perspectives, how leading IT services firms are investing in and positioning GenAI, and more
Expanding hybrid cloud, technology consulting and digital platforms capabilities increases Tech Foundations’ value proposition.