New Search

If you are not happy with the results below please do another search

818 search results for: 8

81

How AI Is Revolutionizing Cost Efficiency and Customer Experience in Telecom

/by

TBR’s latest telecom research indicates customer care, which includes contact centers, will be profoundly transformed by AI. Though traditional AI has been utilized in customer care for many years (e.g., chatbots and interactive voice response), GenAI will take customer care to an advanced state. TBR estimates that GenAI could reduce the costs of running contact centers by up to 80%, and this is an area telecom operators are keenly interested in as they remain focused on cutting expenses across their businesses.

83

Next-generation AI PCs: What It May Mean for the Next Refresh Cycle

/by

Join Senior Analyst Ben Carbonneau and Research Analyst Alek Maxfield on Thursday, Aug. 22, 2024, at 1 p.m. EDT/10 a.m. PDT for a discussion detailing trends in the devices market, developments around AI PCs, and TBR’s expectations for the next major PC refresh cycle.

84

Hybrid, Proximity and Ecosystems Are Elevating the Importance of Colocation

/by

Whether due to existing legacy investments, divisional or regional nuances, or acquisition and divestiture activity, heterogeneity will remain in most IT environments. At one point, the benefits of public cloud made organizations consider a homogeneous, fully cloud-based IT delivery strategy, but those visions have faded for most. The challenge — and goal — is to embrace the hybrid heterogeneous approach and find the best way to integrate, manage and optimize services across these diverse sets of delivery methods and assets. Colocation data centers play a critical role for customers, offering a hybrid approach to facilities and in the interconnection of cloud and on-premises services.

86

SoftwareOne Strategy Brings Speed, Ease, Flexibility and Low Cost to SAP Clients in DACH Region

/by

In a June 2024 chat with SoftwareOne’s DACH leadership, TBR uncovered three key observations that set SoftwareOne apart in the SAP ecosystem: focusing on pragmatic solutions for current SAP environments; emphasizing speed, flexibility and cost-effectiveness amid complexities of S/4HANA migration; and the impending 2027 ECC support deadline.