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An exclusive review of TBR’s Digital Transformation Customer Research and Digital Marketing Services Customer Research Customer experience (CX) optimization remains a natural first channel for digital transformation, providing test cases for data synthesis across the organization and new methods of engagement that can inspire future initiatives. Join us Dec. 19 to discover what vendors need […]
UiPath brings robots ‘to life’ through business-first approach Under the slogan “a robot for every person” UiPath’s CEO and Co-founder Daniel Dines’ vision for automation takes a pragmatic approach and furthers Bill Gates’ 1980 Microsoft mission of “A computer on every desk and in every home.” While UiPath and/or any of its competitors are far […]
TBR perspective “Capgemini is overall in a good shape relative to the market,” said Capgemini CEO Paul Hermelin during the opening keynote session at the company’s Global Analyst and Advisor Day 2018. Over the past six quarters, Capgemini has accelerated its revenue growth, reaching 8% year-to-year in constant currency in 1H18, and improved its profitability, […]
Growth opportunities across defense and civilian agencies uplift vendor performance The results of TBR’s 2Q18 Public Sector IT Services Benchmark demonstrate clear top-line benefits for services providers as government agencies accelerate IT modernization initiatives. Revenue for the 16 benchmarked vendors improved 5.3% year-to-year, which does not even factor in General Dynamics IT essentially doubling in […]
According to Technology Business Research, Inc.’s (TBR) 2Q18 Telecom Vendor Benchmark, revenue growth improved for the largest vendors as they capitalized on early 5G investment but saw reduced spend in China. Operators, particularly those in the United States, are pulling forward investment in 5G and deploying small cells to densify networks. However, the RAN market […]
According to TBR’s 3Q18 NFV/SDN Telecom Market Landscape, operators will further adoption of virtualized network solutions by capitalizing on 5G use cases and strengthening security capabilities. Integrating NFV and SDN technologies will enable operators to more effectively support network technologies that will become prevalent in the 5G era, including network slicing and edge computing, which […]
Just as cloud has become increasingly accepted and adopted by customers, the market dynamics are beginning to change. In 2018 customers put more complex multicloud and hybrid environments into the mix, making them the biggest challenges facing the use of cloud technologies moving forward. The bar has been set for 2019; customers now expect out-of-the-box […]
Join Patrick M. Heffernan for a roundtable discussion with TBR’s Professional Services senior analysts as they deep dive into one of TBR’s expectations for the IT services market in 2019, including the impact of asset-based IT services on vendors, their partners and the IT services market overall. After exploring basic ideas around asset-based services, the […]
Join Patrick M. Heffernan for a roundtable discussion with TBR’s Professional Services senior analysts on three trends in the IT services market expected to pick up steam in 2019. The team will discuss the shift toward asset-based services and how assets will continue to change the IT services business model. The team will also reflect […]
In the relationship between customer and business, expectations are everything In a lot of ways, the shift to cloud computing has evened the playing field for what is expected in terms of cost, responsibilities, and the services exchanged between IT customers and providers. With cloud services, customers can experience far more of a service before […]
