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SAP and IBM were prepared, responding rapidly, but are still waiting for COVID-19’s peak impact
/0 Comments/in Special Reports /by Allan Krans, Practice Manager and Principal AnalystThe 1Q20 earnings releases of IBM and SAP offered the first glimpse into how COVID-19 is impacting IT vendors financially and into the strategies being used to respond. The two vendors are a positive litmus test for the rest of the IT industry, given their breadth of businesses and customer bases across geographies and vertical […]
Zoom videoconferencing booms amid COVID-19, but Microsoft and Google will win with broader SaaS
/0 Comments/in Special Reports /by Allan Krans, Practice Manager and Principal AnalystZoom’s rapid adoption highlights security concerns; Microsoft and Google are better positioned Microsoft (Nasdaq: MSFT) and Google (Nasdaq: GOOGL) were relatively well prepared for the unexpected demand for videoconferencing, with global data centers and strong security measures in place, while Zoom’s security was not ready for the same scaling. There have been numerous reports of […]
IaaS and PaaS leaders maintain their current positions in the public cloud market but face mounting competition
/0 Comments/in Special Reports /by Allan Krans, Practice Manager and Principal AnalystCoopetition is growing among vendors to outcompete leaders in the public cloud market, and customers have responded positively by integrating multivendor environments. TBR expects this coopetition will enable multiline vendors to attain notable growth, but likely not until roughly 3Q20, after the COVID-19 pandemic abates, as enterprises manage remote workforces rather than undergo vast integrations. […]
Security measures taken to combat impacts of COVID-19 on businesses will have long-term implications
/0 Comments/in Special Reports /by Allan Krans, Practice Manager and Principal AnalystThe COVID-19 pandemic has unleashed an array of cyberattacks that threaten the health of our virtual systems, including but not exclusive to those in healthcare, banking and government agencies. Cyber criminals are capitalizing on widespread weaknesses with attack vectors in the form of spam, phishing scams, ransomware and malicious URLs. As the number of infected […]
2020 will be challenging for IT services vendors that are slow to adjust their business models to address rapidly changing market needs
/0 Comments/in Special Reports /by Elitsa Bakalova, Senior AnalystIT services revenue will retain its low single-digit growth trajectory through 1Q20 before it begins to decelerate due to COVID-19 IT services year-to-year trailing 12-month revenue growth, at 2.2% in USD, was up 30 basis points sequentially in 4Q19 and down 400 basis points against the year-ago compare. During 4Q19, benchmarked IT services vendors continued […]
People and productivity: PwC’s approach to helping clients cope with COVID-19
/0 Comments/in Special Reports /by Patrick Heffernan, Practice Manager and Principal AnalystWho is working from home? Do they have everything they need? Can they stay connected? Are they OK? Companies around the world have been struggling to answer those questions in recent weeks as the COVID-19 virus became a global pandemic and suddenly forced many workers, and their employers, to adjust to remote working. As human […]
COVID-19 outbreak allows SAP and SIs to work on their relationships
/0 Comments/in Special Reports /by Patrick Heffernan, Practice Manager and Principal AnalystCOVID-19 delays the already slow process of taking S/4HANA customers live For decades, service partnerships have been of utmost importance to SAP (NYSE: SAP). Migrating customers onto S/4HANA is a key part of SAP’s growth strategy, and none of those deployments happen without the involvement of partners. At the end of 2019 SAP reported a […]
Digital transformation at scale faces its biggest test yet
/0 Comments/in Special Reports /by Bozhidar Hristov, Principal AnalystIt takes a village, but a distant one For years, IT services vendors — and now increasingly consultancies — have been building business models around supporting enterprises’ IT and business processes, largely by leveraging the human arbitrage model and price-competitive offshore centers. While in recent years many vendors have begun to build on-site and/or nearshore […]
In time of pandemic, IT services focuses on leadership, partnerships and automation
/0 Comments/in Special Reports /by Patrick Heffernan, Practice Manager and Principal AnalystAccelerated automation Following market leader Accenture (NYSE: ACN), IT services vendors will aggressively adopt automation tools to drive down their own costs, improve remote delivery and retain clients during the global economic downturn. Automation will help ensure standardized delivery, even as engagements, implementation cycles and large-scale integrations change amid more remotely managed IT environments. IT […]
Predicting the unpredictable: COVID-19 is changing the IT devices business
/0 Comments/in Special Reports /by TBRThe devices business is sensitive to how and where people work, communicate and play The COVID-19 crisis is changing how and where people work and how they spend their free time, all of which directly affects the PC business, adjacent devices and services businesses, in addition to networks, data centers and cloud businesses. Many of […]