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HAMPTON, N.H. (June 29, 2018) — According to Technology Business Research, Inc.’s (TBR) 1Q18 Telecom Vendor Benchmark, the conclusion of LTE coverage projects in China hampered revenue for the largest vendors. A reduction in demand from telecom operators for routing and switching products also caused revenue to decline for Cisco, Juniper and Nokia. In this […]
It will be interesting to see how they take all of their various [CRM] front-office assets — Hybris, Callidus, Gigya — and create one comprehensive suite and how they tie Leonardo, specifically the AI and IoT aspects, to that portfolio. I expect that CRM rebrand to share center stage with S/4HANA and SAP Leonardo, and […]
HAMPTON, N.H. (May 22, 2018) — Technology Business Research, Inc. (TBR) announces the schedule for its 3Q18 webinar series. July 11 Wallet vs. will: Transformation of government technology adoption Aug. 8 Revenue growth drivers and opportunities in the IT services market Aug. 15 IoT vendor roles Sept. 12 Going inside customers’ minds to predict the […]
Join TBR Thursday, Sept. 26 to gain a better understanding of how relationships between OEMs, cloud providers and services providers are changing and learn how these vendors are adjusting their business models to account for implications stemming from the advent of GenAI.
Join TBR Tuesday, Sept. 17, 2024, at 10 a.m. EDT/7 a.m. PDT for an exclusive review of the latest findings in our Federal IT Services Benchmark, including insights into top trends in civilian, defense and intelligence sectors and a look at how the federal systems integrators tracked by TBR are positioning for federal FY2025
Infosys Cobalt, Infosys Topaz and now Infosys Aster will continue to act both as the backbone of IT services modernization and as access points to generative AI (GenAI)-related opportunities. With many of its peers are pursuing similar strategies and poaching key Infosys executives to emulate success, the company needs to remain vigilant and maintain transparent communication with stakeholders to avoid client and talent confusion and secure its long-term success.
As the efficiencies of automation, analytics and AI begin benefiting technology companies themselves, not just their enterprise clients, TBR sees the latter half of 2024 as fundamentally business model disruptive for pretty much every technology company we cover, from McKinsey & Co. to Infosys to Dell Technologies to Amazon Web Services to IBM to Ericsson to NVIDIA.
While macroeconomic uncertainty remains across markets, the consultancies look to develop core services such as around AI, partnerships and networks of physical centers to strengthen client engagements and continue advisory discussions. Increasing technology complexity, operational cost-driven optimizations and data strategies will draw on consultancies’ core experience to successfully drive digital transformation programs.
TBR’s latest telecom research indicates customer care, which includes contact centers, will be profoundly transformed by AI. Though traditional AI has been utilized in customer care for many years (e.g., chatbots and interactive voice response), GenAI will take customer care to an advanced state. TBR estimates that GenAI could reduce the costs of running contact centers by up to 80%, and this is an area telecom operators are keenly interested in as they remain focused on cutting expenses across their businesses.
Join Principal Analyst Chris Antlitz Thursday, Aug. 29, 2024, at 1 p.m. EDT/10 a.m. PDT for an exclusive review of TBR’s Telecom AI Market Landscape, which looks at how CSPs and vendors that supply CSPs are integrating AI in their internal operations and their products and services. The current publication includes discussions on consultancies and systems integrators, hyperscalers, network and IT infrastructure providers, ISVs and AI model providers, and semiconductor firms.
