Professional IT Services Competitive Intelligence

With TBR’s Professional Services market and competitive intelligence research, understand the vendor strategies that are resulting in market-leading performance.

Examine portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services; strategy, operations, technology and organizational practices of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services.

A free trial of TBR’s Insights Center platform gives you access to our entire Professional Services research portfolio and the ability to customize and curate reports detailing our analysis based on your company’s specific needs. Start your free trial today!

Trends we’re watching in 2024:

The 2023 focus on reskilling and training will pay off in accelerated revenues in 2024.
Generative AI will create a pivot to outcomes-based pricing.
Regulations will become a major pain point for all.

Download Top Predictions for Professional Services in 2024

Benchmark

TBR’s Professional Services benchmark research provides clients a comparison of vendor performance in a market, including analysis on vendor strategies, financial performance, go-to-market and resource management. The research graphically portrays comparisons of vendors by myriad metrics, calling out leaders, laggards and business models.

IT Services TTM Revenue, Profitability and Year-to-year TTM Revenue Growth

Even if the global economy slows during 2023, clients’ IT spending will not disappear as IT is a necessity that enables clients to establish new business models, grow revenues and create efficiencies to drive cost savings. Vendors’ talent management strategies emphasize finding highly specialized talent and right-sizing nonspecialized talent pools to establish resource benches to address demand for digital transformation. While intense competition for talent remains, macroeconomic headwinds will cool down the labor market in 2023 and shift vendors’ activities from hiring to upskilling, reskilling, career development and improving employee experience.

Market conditions remain unpredictable, leading firms to prepare business models with resilience and the capabilities to respond to a wide range of needs and goals spanning strategy, operations, resource management and technology. As the lines between business segments begin to blur, requiring input from each group, firms will need to bring together the right people and capabilities to drive value for clients. Talent recruitment and retention will remain a challenge for firms, which will dictate success. Lastly, maintaining client trust will help vendors offset competitive pressures and remain go-to-market partners by increasing visibility across different environments.

Market landscape

Professional Services market landscape research includes analysis of an emerging or disruptive market segment or technology, including insight into how vendors and customers address the emerging technology as well as market sizing, vendor positioning, strategies, acquisitions, alliances and customer adoption trends.

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How Consultancies and IT Services Companies Are Adapting to Capture Growth Opportunities in India

Learn:

The strategies, investments and internal activities global management consultancies and global systems integrators have leveraged to address the local Indian market
The market minefields and systemic challenges that may slow growth in consulting and IT services
The consultancies and IT services companies TBR believes will lead and lag in the market

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Vendor Analysis

TBR’s Professional Services vendor reports, profiles and snapshots provide deep-dive analysis into a single vendor across corporate strategies, tactics, SWOT analysis, financials, go-to-market strategies and resource strategies.

We believe the opportunity around cloud, analytics, cybersecurity and product engineering services remains strong as enterprise buyers continue to adjust their operating models to ensure business continuity, leveraging cloud-enabled technologies at both the infrastructure and applications layers. Given its continued success, Accenture has raised expectations about its future performance, a target we believe the company is capable of reaching as long as it does not drift too far into one particular area, such as the metaverse, and instead maintains a pragmatic approach to its diversified go-to-market strategy.

Accenture

Atos

Capgemini

CGI

Cisco Customer Experience

Cognizant

Dell Technologies Services

Deloitte

DXC Technology

Fujitsu

HCLTech

HPE Services

Individual Management Consulting Vendor Profiles on: Accenture, Bain, Boston Consulting Group, Capgemini, Deloitte, EY, IBM, KPMG, McKinsey & Co., PwC

IBM Consulting

Infosys

Kyndryl

NTT DATA

T-Systems

Tata Consultancy Services

Wipro IT Services

TBR Fourcast - IT services vendor strategies and performance comparison

Liulolo, Getty Images via Canva Pro

IT Service Vendors Shift Focus to Operational Efficiency and GenAI Investments Amid Economic Uncertainty

09.30.24/by Jill Cookinham

In this quarter’s Fourcast we compare the performance, strategies and industry standing of Accenture, Deloitte, IBM Consulting and Infosys, including a look at Accenture’s extensive investment in GenAI and IBM Consulting’s and Infosys’ risk of falling into a downward trajectory

Read Full Blog

Rawpixel LTD, Getty Images via Canva Pro

Adapting to Market Needs: How Consultancies are Investing in Talent and Partner Ecosystems

08.06.24/by Kelly Lesiczka, Senior Analyst

While macroeconomic uncertainty remains across markets, the consultancies look to develop core services such as around AI, partnerships and networks of physical centers to strengthen client engagements and continue advisory discussions. Increasing technology complexity, operational cost-driven optimizations and data strategies will draw on consultancies’ core experience to successfully drive digital transformation programs.