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Join Patrick M. Heffernan for a roundtable discussion with TBR’s Professional Services senior analysts on three trends in the IT services market expected to pick up steam in 2019. The team will discuss the shift toward asset-based services and how assets will continue to change the IT services business model. The team will also reflect […]
Customers, like vendors, are just beginning to figure out IoT While Internet of Things (IoT) has been around for decades, for most customers, like most vendors, IoT is still very new. To derive the greatest value from the IoT approach, a customer has to have integrated, coordinated, cross-disciplinary teams creating solutions. Even experienced companies are […]
Communication service providers (CSPs) are embarking on transformation journeys to evolve into digital service providers (DSPs), leveraging nascent technologies such as software-mediated networking (NFV/SDN), cloud, 5G, analytics, automation and artificial intelligence. During the webinar, TBR will provide its definition of a DSP and characterize how a CSP can evolve into a DSP. Join Telecom Senior […]
Market dynamics will evolve in the next 5 years, with voice and video the core conduits for trusted and tangible AI-based marketing campaigns The digital marketing services (DMS) market will grow at a CAGR of 16.2% from 2017 to 2022, reaching $125 billion, as organizations across geographies adopt artificial intelligence (AI)-enabled, customer experience-based voice and […]
Technology Business Research, Inc. (TBR) announces the schedule for its 4Q18 webinar series. Oct. 10 Crossing the chasm: Transforming from a CSP to a DSP Don’t miss attributes of a CSP versus a DSP, operators leading in the market, vendors successfully enabling transformation and more. Oct. 17 IoT customer maturity Don’t miss customer capabilities needed […]
Realizing the dream of AI-embedded business processes must start with people and data management Every enterprise looks to use emerging technologies to cut costs, grow revenue or create new business models. The combination of changes in how people work and what new technologies can best be applied creates massive opportunities for services vendors. This new […]
The key differentiator for Google is [its] hardware is more comprehensive, but Microsoft has an enormous install base, and that’s a lot of leverage. — Ezra Gottheil, Principal Analyst Full article
The amount of data you transmit and store and analyze is potentially infinite. You can measure things however often you want. And if you measure it often, the amount of data grows without bounds. — Ezra Gottheil, Principal Analyst Full Article
Microsoft is of the mindset that once it gets a customer on Azure, it can expand the account from there. In an ideal world, this acquisition could start developers thinking of Microsoft as a ‘go-to’ in terms of open source. — Kelsey Mason, Senior Analyst Full Article
It will be interesting to see how they take all of their various [CRM] front-office assets — Hybris, Callidus, Gigya — and create one comprehensive suite and how they tie Leonardo, specifically the AI and IoT aspects, to that portfolio. I expect that CRM rebrand to share center stage with S/4HANA and SAP Leonardo, and […]