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362

EY Puts People First: Navigating Growth with Human-Centric People Advisory Services

In early 2023, TBR met with EY’s Kim Billeter, Americas People Advisory Services leader, Jonathan Sears, Global People Advisory Services Technology leader, PAS US-East leader, and Simon Stanaway, Americas Mobility leader, to discuss progress EY has made in growing People Advisory Services (PAS) within a highly competitive market and during a pandemic..

364

SoftwareOne Brings Intimate Knowledge of Clients to Meet Software and Services Needs

In late April, TBR attended SoftwareOne’s inaugural Global Analyst Summit in Milwaukee for two days of presentations, break-out sessions, and — because it is Milwaukee — baseball. The following reflects the presentations and discussions in Milwaukee, as well as TBR’s ongoing research around SoftwareOne and its peers in the IT services, cloud services and VAR markets.

366

Accenture and SAP Amplify the Value of the Ecosystem Through the Lenses of Compressed Transformation

Compounding the emphasis on the services and technology capabilities of Accenture and SAP at the Accenture SAP Leadership Council was a parade of client presentations that reinforced the ecosystem theme in large part through its ecosystem’s diversity, with clients representing the high-tech, manufacturing, pharmaceutical, telecom and utilities industries, among others.

367

What Is Driving Wireless Revenue Growth for U.S. Operators?

Despite the relatively mature smartphone market, the majority of U.S. telecom operators were able to sustain year-to-year wireless revenue growth in 4Q22. Though inflation is limiting discretionary spending, operators are withstanding these pressures as wireless connectivity remains essential to most consumer and business customers. However, operators are being impacted by certain customers seeking lower-priced service plans to accommodate their tighter budgets, which is spurring operators to introduce new entry-level service plans, such as Verizon’s Welcome Unlimited plan.