With TBR’s Professional Services market and competitive intelligence research, understand the vendor strategies that are resulting in market-leading performance.
Examine portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services; strategy, operations, technology and organizational practices of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services.
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Trends we’re watching in 2024:
- The 2023 focus on reskilling and training will pay off in accelerated revenues in 2024.
- Generative AI will create a pivot to outcomes-based pricing.
- Regulations will become a major pain point for all.
TBR’s Professional Services benchmark research provides clients a comparison of vendor performance in a market, including analysis on vendor strategies, financial performance, go-to-market and resource management. The research graphically portrays comparisons of vendors by myriad metrics, calling out leaders, laggards and business models.
Global Delivery Benchmark
Healthcare IT Services Benchmark
IT Services Vendor Benchmark
Management Consulting Benchmark
Even if the global economy slows during 2023, clients’ IT spending will not disappear as IT is a necessity that enables clients to establish new business models, grow revenues and create efficiencies to drive cost savings. Vendors’ talent management strategies emphasize finding highly specialized talent and right-sizing nonspecialized talent pools to establish resource benches to address demand for digital transformation. While intense competition for talent remains, macroeconomic headwinds will cool down the labor market in 2023 and shift vendors’ activities from hiring to upskilling, reskilling, career development and improving employee experience.
Market conditions remain unpredictable, leading firms to prepare business models with resilience and the capabilities to respond to a wide range of needs and goals spanning strategy, operations, resource management and technology. As the lines between business segments begin to blur, requiring input from each group, firms will need to bring together the right people and capabilities to drive value for clients. Talent recruitment and retention will remain a challenge for firms, which will dictate success. Lastly, maintaining client trust will help vendors offset competitive pressures and remain go-to-market partners by increasing visibility across different environments.
Professional Services market landscape research includes analysis of an emerging or disruptive market segment or technology, including insight into how vendors and customers address the emerging technology as well as market sizing, vendor positioning, strategies, acquisitions, alliances and customer adoption trends.
AI and GenAI Market Landscape
Decarbonization Market Landscape
Digital Commerce Market Landscape
Innovation and Transformation Centers Market Landscape
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TBR’s Professional Services vendor reports, profiles and snapshots provide deep-dive analysis into a single vendor across corporate strategies, tactics, SWOT analysis, financials, go-to-market strategies and resource strategies.
We believe the opportunity around cloud, analytics, cybersecurity and product engineering services remains strong as enterprise buyers continue to adjust their operating models to ensure business continuity, leveraging cloud-enabled technologies at both the infrastructure and applications layers. Given its continued success, Accenture has raised expectations about its future performance, a target we believe the company is capable of reaching as long as it does not drift too far into one particular area, such as the metaverse, and instead maintains a pragmatic approach to its diversified go-to-market strategy.
Cisco Customer Experience
Dell Technologies Services
Individual Management Consulting Vendor Profiles on: Accenture, Bain, Boston Consulting Group, Capgemini, Deloitte, EY, IBM, KPMG, McKinsey & Co., PwC
Kearney Vendor Profile
LTI Mindtree Vendor Profile
Oliver Wyman Vendor Profile
Tata Consultancy Services
Wipro IT Services
WNS Vendor Profile
No Matter Your Strengths or Strategy, You Must Partner to Deliver on GenAI Opportunities
IT services firms possess not only the trust of buyers but also the knowledge of buyers’ businesses to educate clients and then help tailor GenAI tools to their business needs. Service vendors, though, must account for the implications on their business models as GenAI matures.” Not all IT services vendors have been taking the same approach, so let’s look at the strategies and activities of three key players: Accenture, IBM Consulting and Dell Technologies.
The Evolution of Acquisitions, GenAI and Digital Transformation in IT Services and Consulting in 2023
Currently, the first track is pretty straightforward: Fear, uncertainty and doubt around GenAI — fueled by massive hype — create consulting opportunities, particularly for vendors with established governance, risk and compliance offerings. Every vendor has core artificial intelligence, data orchestration, analytics and cloud capabilities, so no vendor can credibly separate itself from the pack with those tools alone.