How to Think as a Partner in the Era of GenAI
Gain valuable insights into the evolving dynamics of vendor collaboration and the best practices for creating successful alliance partnerships.
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State of the Federal IT Market: Continued Opportunities Amid Slowing Growth
Explore the booming state of federal IT in 2024, and learn about the aggressive investment and unprecedented growth in the federal IT market.
Implementing a Comprehensive Strategy: Infosys Enhances Talent Development, Sales Efficiency and Profitability
Infosys Cobalt, Infosys Topaz and now Infosys Aster will continue to act both as the backbone of IT services modernization and as access points to generative AI (GenAI)-related opportunities. With many of its peers are pursuing similar strategies and poaching key Infosys executives to emulate success, the company needs to remain vigilant and maintain transparent communication with stakeholders to avoid client and talent confusion and secure its long-term success.
GenAI Disruption: Rewriting the Business Models of Tech Titans and Consultancies
As the efficiencies of automation, analytics and AI begin benefiting technology companies themselves, not just their enterprise clients, TBR sees the latter half of 2024 as fundamentally business model disruptive for pretty much every technology company we cover, from McKinsey & Co. to Infosys to Dell Technologies to Amazon Web Services to IBM to Ericsson to NVIDIA.
Adapting to Market Needs: How Consultancies are Investing in Talent and Partner Ecosystems
While macroeconomic uncertainty remains across markets, the consultancies look to develop core services such as around AI, partnerships and networks of physical centers to strengthen client engagements and continue advisory discussions. Increasing technology complexity, operational cost-driven optimizations and data strategies will draw on consultancies’ core experience to successfully drive digital transformation programs.
How AI Is Revolutionizing Cost Efficiency and Customer Experience in Telecom
TBR’s latest telecom research indicates customer care, which includes contact centers, will be profoundly transformed by AI. Though traditional AI has been utilized in customer care for many years (e.g., chatbots and interactive voice response), GenAI will take customer care to an advanced state. TBR estimates that GenAI could reduce the costs of running contact centers by up to 80%, and this is an area telecom operators are keenly interested in as they remain focused on cutting expenses across their businesses.
GenAI Shift from Hype to Reality Begins: How the Telecom Industry Will Be Impacted
Discover the potential of generative AI (GenAI) in the telecom industry, and learn about the current state of GenAI adoption and its implications for communication service providers.
Next-generation AI PCs: What It May Mean for the Next Refresh Cycle
Join Senior Analyst Ben Carbonneau and Research Analyst Alek Maxfield on Thursday, Aug. 22, 2024, at 1 p.m. EDT/10 a.m. PDT for a discussion detailing trends in the devices market, developments around AI PCs, and TBR’s expectations for the next major PC refresh cycle.
Hybrid, Proximity and Ecosystems Are Elevating the Importance of Colocation
Whether due to existing legacy investments, divisional or regional nuances, or acquisition and divestiture activity, heterogeneity will remain in most IT environments. At one point, the benefits of public cloud made organizations consider a homogeneous, fully cloud-based IT delivery strategy, but those visions have faded for most. The challenge — and goal — is to embrace the hybrid heterogeneous approach and find the best way to integrate, manage and optimize services across these diverse sets of delivery methods and assets. Colocation data centers play a critical role for customers, offering a hybrid approach to facilities and in the interconnection of cloud and on-premises services.
Competitive Benchmarking: A Strategic Guide
Discover the power of competitive benchmarking in the IT services market. Learn how it can help IT services vendors outperform their peers and drive business growth strategies.
