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31

Sage Analyst Summit: Keeping the Winning Playbook While Evaluating Emerging Changes to the Game

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In 2025 no conversation is complete without recognizing the platform implications of agentic workflows. Behind the scenes, Sage is preparing for an agent-first architecture by integrating emerging frameworks, such as Model Context Protocol (MCP) or Agent 2 Agent (A2A), directly into its platforms. The long-term goal is to coordinate these through super agents and plug into the broader agent ecosystem (Salesforce, Microsoft, Google), but this is still only part of the long-term road map.

32

SAP Sapphire 2025: Legacy Application Leader Moving Confidently Into a Data and AI Future

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Sapphire 2025 marked a turning point, not because SAP introduced a radically new vision but because the company finally appears ready to execute on the one it has been quietly building for years. The narrative has matured, the tools are in place, and the platform is coherent. And the partners, customers and product ecosystem are starting to move together. Some heavy lifting remains, such as around migrations, data harmonization and partner fluency, but if SAP can stay focused on delivering scalable value through agentic AI, integrated data platforms and partner-enabled execution, the next chapter of the company’s growth story will look a lot less like catching up to the cloud and a lot more like leading in it.

33

IT Infrastructure Market Forecast

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TBR Spotlight Report: TBR’s IT Infrastructure Market Forecast analyzes key strategies of leading infrastructure OEMs and evolving trends impacting dynamics in the industry. The report provides forward-looking market and vendor expectations segmented by industry vertical and by major geographic region, including proprietary server, industry standard server, storage, networking, and related services, as well as Americas, EMEA, and APAC, respectively.

34

AI & GenAI Model Provider Market Landscape

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TBR Spotlight Report: TBR’s AI & GenAI Model Provider Market Landscape focuses on some of the more influential AI startups, including OpenAI, that are making GenAI a reality for many enterprises as well as their cloud delivery partners, which play a critical role in this new market. This research also includes analysis of alliance relationships, specifically how AI vendors (both large language model [LLM] providers and GenAI facilitators) are working with the major hyperscalers and SaaS vendors and where AI startups are investing; key trends, such as the emergence of multimodal models; and what we can expect from these vendors in the coming quarters.

35

ServiceNow Ecosystem Report

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TBR Spotlight Report: The ServiceNow Ecosystem Report is a comprehensive analysis of 10 of the leading consulting and services providers’ evolving relationships with cloud provider ServiceNow within the IT service management, customer service management, creator workflow, finance and supply chain workflow, and HR workflow segments. The report features Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, EY, IBM, Infosys, KPMG and Tata Consultancy Services.

36

DOGE Federal IT Vendor Impact Series: Maximus

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Partnerships will be integral as vendors across the federal IT market look to quickly demonstrate their value to the new administration. While Maximus has historically been quiet regarding its alliance activity, this could change as the vendor aims to avoid falling behind. For example, Maximus recently announced a partnership with Salesforce to augment its CX as a Service efforts. The Maximus Total Experience Management solution is being augmented with the Agentforce platform to provide clients with AI agents tailored to their needs that use data to adapt to citizens’ needs and simplify interactions.

37

DOGE Federal IT Vendor Impact Series: ICF International

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TBR anticipates ICF will also explore ways to make its IT modernization and digital transformation work more agile while increasingly booking these types of engagements as fixed-price, outcome-based contracts, given the Trump administration’s preference for this contracting method. At least 50% of ICF’s IT modernization and digital transformation engagements are already fixed-price, outcome-based contracts.

38

Hitachi Digital Services Brings IT + OT + AI to Mission-critical Systems

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Although smaller than the typical IT and professional services firms covered by TBR, Hitachi Digital Services warrants close attention in the coming years. Its distinctive business model, strategic direction and performance — particularly its combination of IT, OT, AI and domain expertise — position Hitachi Digital Services as a potential outlier in the IT services landscape.

40

Salesforce Fills Its Data Governance Gap, Assembling an End-to-end Platform to Power Agentic Workflows

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By bringing governance, metadata and ingestion capabilities in-house, Salesforce will fill critical platform gaps that limit the company’s ability to scale Agentforce and deliver on its broader AI vision. The pieces now fit: a unified stack spanning CRM, data and AI. Execution, of course, is the next hurdle. Agentforce is still in the early days of development, and the company’s ability to drive meaningful ARR from the platform will depend on sustained growth, smart ecosystem plays and clear ROI for customers. But once Informatica is in place, Salesforce will be better equipped to turn its AI ambitions into enterprise outcomes — and to do so in a unified way.