Professional Services

IT Services Vendor

Industry benchmarks provide a comparison of vendor performance in a market, including analysis on vendor strategies, financial performance, go-to-market and resource management. The research graphically portrays comparisons of vendors by myriad metrics, calling out leaders, laggards and business models. TBR also provides benchmark data in Excel pivot tables.

The IT Services Vendor Benchmark details and compares the initiatives of and tracks the revenue and performance of the largest global IT services vendors. The report includes information on market leaders, vendor positioning, the IT services market outlook, key deals, acquisitions, alliances, new services and solutions, and personnel developments.

INCLUDES

Excel Workbook featuring current and historical data

CADENCE

Quarterly (publishes in March, June, September and December)

SEGMENTS

C&SI
ITO
BPO
AO

VENDORS

Accenture
Aon Hewitt
Atos
BT Services
Capgemini
Capita
CGI
Cisco Services
Cognizant
Conduent
Convergys
DXC Technology
Dell Technologies Services
Ericsson
EXL
Fujitsu
Genpact
HCL Technologies
Hewlett Packard Enterprise Pointnext
IBM Services
Infosys
NTT DATA
Oracle Services
SAP Services
Tata Consultancy Services
T-Systems
Unisys
Wipro IT Services
WNS

METRICS

Operating Margin
Current Ratio
Debt-to-asset Ratio
Return on Assets
Return on Equity
Revenue
Backlog/Revenue
Days Sales Outstanding
Revenue Year-to-year Change (in Report Currency)
Gross Margin
Operating Expenses as a Percentage of Revenue
Revenue per Employee
Operating Income per Employee
Utilization
Turnover
C&SI Revenue
BPO Revenue
AO Revenue
ITO Revenue
Other Revenue
Nearshore and Offshore Headcount
Onshore Headcount
Total Headcount
Americas Revenue
APAC Revenue
EMEA Revenue
Organic Revenue
Organic Revenue Year-to-year Change (in USD)
Total Services Year-to-year Change (in USD)

GEOGRAPHY

Americas
APAC
EMEA

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