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Professional Services

As every emerging technology pressures the IT market and becomes part of digital transformation, professional services link disparate elements and serve as a commonality among vendors across the entire IT spectrum. Most vendors provide professional services, but TBR shows clients which vendors’ strategies result in market-leading performance. TBR examines portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services. Our Professional Services service includes coverage of analytics and digital transformation as delivered by IT services vendors; the healthcare IT services market; the strategy, operations, technology and organization of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services such as C4ISR, cyber and platform modernization.

IT Services Vendor Benchmark

The IT Services Vendor Benchmark details and compares the initiatives of and track the revenue and performance of the largest global IT services vendors. The report includes information on market leaders, vendor positioning, the IT services market outlook, key deals, acquisitions, alliances, new services and solutions, and personnel developments.

Includes

Excel Workbook featuring current and historical data

Cadence

Quarterly (publishes in March, June, September and December)

Segments

  • C&SI
  • ITO
  • BPO
  • AO

Vendors

  • Accenture
  • Aon Hewitt
  • Atos
  • BT Services
  • Capgemini
  • Capita
  • CGI
  • Cisco Services
  • Cognizant
  • Conduent
  • Convergys
  • DXC Technology
  • Dell Technologies Services
  • Ericsson
  • EXL
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hewlett Packard Enterprise Pointnext
  • IBM Services
  • Infosys
  • NTT DATA
  • Oracle Services
  • SAP Services
  • Tata Consultancy Services
  • T-Systems
  • Unisys
  • Wipro IT Services
  • WNS

Metrics

  • Operating Margin
  • Current Ratio
  • Debt-to-asset Ratio
  • Return on Assets
  • Return on Equity
  • Revenue
  • Backlog/Revenue
  • Days Sales Outstanding
  • Revenue Year-to-year Change (in Report Currency)
  • Gross Margin
  • Operating Expenses as a Percentage of Revenue
  • Revenue per Employee
  • Operating Income per Employee
  • Utilization
  • Turnover
  • C&SI Revenue
  • BPO Revenue
  • AO Revenue
  • ITO Revenue
  • Other Revenue
  • Nearshore and Offshore Headcount
  • Onshore Headcount
  • Total Headcount
  • Americas Revenue
  • APAC Revenue
  • EMEA Revenue
  • Organic Revenue
  • Organic Revenue Year-to-year Change (in USD)
  • Total Services Year-to-year Change (in USD)

Geography

  • Americas
  • APAC
  • EMEA

Recent Publications

 

TBR 2020 Services Predictions: Everything is up for grabs

With or without chaos, 2020 will be a turning point TBR’s 2020 predictions for the IT services vendors and management consultancies we cover center on a potential external disruptive force, ongoing internal changes, and a market shift that will happen regardless. If a global economic slowdown occurs in 2020, changes to the consulting business model […]

 

Investments in acquisitions and startups enrich Capgemini’s next-generation solutions portfolio and improve its competitive position

“Capgemini has taken multiple steps to enhance its portfolio to drive transformations through next-generation technologies and create business value for clients. The acquisition of Altran to deliver digital transformation in the industrial sector, enhanced relationships with Microsoft around Microsoft Azure solutions and with SAP around certification of industry innovation accelerators in manufacturing and retail, and […]

Customer Success Stories

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