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Professional Services

As every emerging technology pressures the IT market and becomes part of digital transformation, professional services link disparate elements and serve as a commonality among vendors across the entire IT spectrum. Most vendors provide professional services, but TBR shows clients which vendors’ strategies result in market-leading performance. TBR examines portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services. Our Professional Services service includes coverage of analytics and digital transformation as delivered by IT services vendors; the healthcare IT services market; the strategy, operations, technology and organization of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services such as C4ISR, cyber and platform modernization.

IT Services Vendor Benchmark

The IT Services Vendor Benchmark details and compares the initiatives of and track the revenue and performance of the largest global IT services vendors. The report includes information on market leaders, vendor positioning, the IT services market outlook, key deals, acquisitions, alliances, new services and solutions, and personnel developments.

Includes

Excel Workbook featuring current and historical data

Cadence

Quarterly (publishes in March, June, September and December)

Segments

  • C&SI
  • ITO
  • BPO
  • AO

Vendors

  • Accenture
  • Aon Hewitt
  • Atos
  • BT Services
  • Capgemini
  • Capita
  • CGI
  • Cisco Services
  • Cognizant
  • Conduent
  • Convergys
  • DXC Technology
  • Dell EMC Services
  • Ericsson
  • EXL
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hewlett Packard Enterprise Pointnext
  • IBM Services
  • Infosys
  • NTT DATA
  • Oracle Services
  • SAP Services
  • Tata Consultancy Services
  • T-Systems
  • Unisys
  • Wipro IT Services
  • WNS

Metrics

  • Operating Margin
  • Current Ratio
  • Debt-to-asset Ratio
  • Return on Assets
  • Return on Equity
  • Revenue
  • Backlog/Revenue
  • Days Sales Outstanding
  • Revenue Year-to-year Change (in Report Currency)
  • Gross Margin
  • Operating Expenses as a Percentage of Revenue
  • Revenue per Employee
  • Operating Income per Employee
  • Utilization
  • Turnover
  • C&SI Revenue
  • BPO Revenue
  • AO Revenue
  • ITO Revenue
  • Other Revenue
  • Nearshore and Offshore Headcount
  • Onshore Headcount
  • Total Headcount
  • Americas Revenue
  • APAC Revenue
  • EMEA Revenue
  • Organic Revenue
  • Organic Revenue Year-to-year Change (in USD)
  • Total Services Year-to-year Change (in USD)

Geography

  • Americas
  • APAC
  • EMEA

Related Webinars

 

February 27

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Recent Publications

 

What an energy sector use case teaches us about getting digital transformation right

TBR has kept a close eye on the energy sector as macroeconomic pressures have forced adoption of digital solutions to problems as old as oil itself. As the business of providing digital transformation services has evolved, TBR has increasingly seen use cases proving substantive, transformative change for companies not in the news or in every […]

 

Deconsolidating Worldline: Atos gets ready for new age of digital transformation

At its 2016 Investor Day, Atos publicly set its course for the next three years, identifying digital transformation as the high-growth, high-value segment of the market on which it aimed to capitalize. The company then positioned itself as the digital services and payments leader in Europe and leveraged its Digital Transformation Factory (DTF) and e-payments […]

Customer Success Stories

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