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Professional Services

As every emerging technology pressures the IT market and becomes part of digital transformation, professional services link disparate elements and serve as a commonality among vendors across the entire IT spectrum. Most vendors provide professional services, but TBR shows clients which vendors’ strategies result in market-leading performance. TBR examines portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services. Our Professional Services service includes coverage of analytics and digital transformation as delivered by IT services vendors; the healthcare IT services market; the strategy, operations, technology and organization of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services such as C4ISR, cyber and platform modernization.

Global Delivery Benchmark

The Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

Includes

Excel Workbook featuring current and historical data

Cadence

Semiannual (publishes in April and October)

Segments

  • C&SI
  • ITO
  • BPO
  • AO
  • Support and Maintenance

Vendors

  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Conduent
  • Dell EMC Services
  • DXC Technology
  • HCL Technologies
  • IBM Services
  • Infosys
  • NTT DATA
  • Tata Consultancy Services
  • T-Systems
  • Wipro IT Services

Metrics

  • Total Headcount
  • BPO Headcount
  • AO Headcount
  • ITO Headcount
  • Consulting/SI Headcount
  • Other Headcount
  • Attrition
  • Utilization
  • Americas Headcount
  • APAC Headcount
  • EMEA Headcount
  • Facilities/Global Delivery Centers
  • Services Delivered
  • Geographies Served (Language Support)
  • Year Established
  • Other Investments (CoEs, Vertical Expertise, Etc.)

Geography

  • Americas
  • APAC
  • EMEA

Recent Publications

 

Investments in acquisitions and startups enrich Capgemini’s next-generation solutions portfolio and improve its competitive position

“Capgemini has taken multiple steps to enhance its portfolio to drive transformations through next-generation technologies and create business value for clients. The acquisition of Altran to deliver digital transformation in the industrial sector, enhanced relationships with Microsoft around Microsoft Azure solutions and with SAP around certification of industry innovation accelerators in manufacturing and retail, and […]

 

Understanding an acquisition: Capgemini snaps up Germany’s energy-centric KONEXUS

Capgemini’s acquisition of KONEXUS, a 30-person Germany-based energy strategy and management consultancy, triggered a reaction at TBR, as earlier this year we had looked at consulting for the energy sector and had been surprised at the relatively small number of acquisitions across the firms we track. Thirty management consultants will be a fractional addition to […]

Customer Success Stories

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