Global Delivery Benchmark

The Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

Includes

Excel Workbook featuring current and historical data

Cadence

Semiannual (publishes in April and October)

Segments

  • C&SI
  • ITO
  • BPO
  • AO
  • Support and Maintenance

Vendors

  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Conduent
  • Dell EMC Services
  • DXC Technology
  • HCL Technologies
  • IBM Services
  • Infosys
  • NTT DATA
  • Tata Consultancy Services
  • T-Systems
  • Wipro IT Services

Metrics

  • Total Headcount
  • BPO Headcount
  • AO Headcount
  • ITO Headcount
  • Consulting/SI Headcount
  • Other Headcount
  • Attrition
  • Utilization
  • Americas Headcount
  • APAC Headcount
  • EMEA Headcount
  • Facilities/Global Delivery Centers
  • Services Delivered
  • Geographies Served (Language Support)
  • Year Established
  • Other Investments (CoEs, Vertical Expertise, Etc.)

Geography

  • Americas
  • APAC
  • EMEA

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Recent Publications

 

Atos expands reach in North America through the acquisition of Syntel

On Oct. 9, Atos completed the acquisition of Syntel, adding close to $1 billion in revenues, 89% of which were generated in North America in 2017, as well as over 23,000 employees. This month, TBR analysts will travel to Dallas to hear further details on Atos’ plans with Syntel and further assess what this will […]

 

Services weekly preview: Nov. 5-9, 2018

Well into the third quarter of industry earnings and our periodic assessments of IT services vendors, TBR’s analysts this week will also share their semiannual analysis on vendors in the management consulting space Monday: In 3Q18 Infosys signed 12 large deals with a total contract value over $2 billion, but the company’s delivery framework remains fragile as Infosys […]

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