Global Delivery Benchmark

The Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

Includes

Excel Workbook featuring current and historical data

Cadence

Semiannual (publishes in April and October)

Segments

  • C&SI
  • ITO
  • BPO
  • AO
  • Support and Maintenance

Vendors

  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Conduent
  • Dell EMC Services
  • DXC Technology
  • HCL Technologies
  • IBM Services
  • Infosys
  • NTT DATA
  • Tata Consultancy Services
  • T-Systems
  • Wipro IT Services

Metrics

  • Total Headcount
  • BPO Headcount
  • AO Headcount
  • ITO Headcount
  • Consulting/SI Headcount
  • Other Headcount
  • Attrition
  • Utilization
  • Americas Headcount
  • APAC Headcount
  • EMEA Headcount
  • Facilities/Global Delivery Centers
  • Services Delivered
  • Geographies Served (Language Support)
  • Year Established
  • Other Investments (CoEs, Vertical Expertise, Etc.)

Geography

  • Americas
  • APAC
  • EMEA

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