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Professional Services

As every emerging technology pressures the IT market and becomes part of digital transformation, professional services link disparate elements and serve as a commonality among vendors across the entire IT spectrum. Most vendors provide professional services, but TBR shows clients which vendors’ strategies result in market-leading performance. TBR examines portfolios, go-to-market strategies, services delivery, and revenue and profitability around IT services. Our Professional Services service includes coverage of analytics and digital transformation as delivered by IT services vendors; the healthcare IT services market; the strategy, operations, technology and organization of management consulting firms; and vendor investment, divestment and portfolio repositioning of public sector vendors, focusing on professional, technical and IT services such as C4ISR, cyber and platform modernization.

Global Delivery Benchmark

The Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

Includes

Excel Workbook featuring current and historical data

Cadence

Semiannual (publishes in April and October)

Segments

  • C&SI
  • ITO
  • BPO
  • AO
  • Support and Maintenance

Vendors

  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Conduent
  • Dell EMC Services
  • DXC Technology
  • HCL Technologies
  • IBM Services
  • Infosys
  • NTT DATA
  • Tata Consultancy Services
  • T-Systems
  • Wipro IT Services

Metrics

  • Total Headcount
  • BPO Headcount
  • AO Headcount
  • ITO Headcount
  • Consulting/SI Headcount
  • Other Headcount
  • Attrition
  • Utilization
  • Americas Headcount
  • APAC Headcount
  • EMEA Headcount
  • Facilities/Global Delivery Centers
  • Services Delivered
  • Geographies Served (Language Support)
  • Year Established
  • Other Investments (CoEs, Vertical Expertise, Etc.)

Geography

  • Americas
  • APAC
  • EMEA

Related Webinars

 

September 26

The value imperative: Healthcare IT services vendors reorient around value-centric models of care delivery and payment
Register

Recent Publications

 

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SAP Digital Business Services enables customers to create their own intelligent enterprise

After SAPPHIRE NOW in June, a burning question remained: How does SAP’s professional services organization fit into the company’s new intelligent enterprise vision? SAP’s Digital Business Services (DBS) Analyst Day provided the answer: DBS is the enabler to the intelligent enterprise, which is a system of SAP and non-SAP applications, underpinned by a digital platform […]

Customer Success Stories

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