Global Delivery Benchmark

The Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

Includes

Excel Workbook featuring current and historical data

Cadence

Semiannual (publishes in April and October)

Segments

  • C&SI
  • ITO
  • BPO
  • AO
  • Support and Maintenance

Vendors

  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Conduent
  • Dell EMC Services
  • DXC Technology
  • HCL Technologies
  • IBM Services
  • Infosys
  • NTT DATA
  • Tata Consultancy Services
  • T-Systems
  • Wipro IT Services

Metrics

  • Total Headcount
  • BPO Headcount
  • AO Headcount
  • ITO Headcount
  • Consulting/SI Headcount
  • Other Headcount
  • Attrition
  • Utilization
  • Americas Headcount
  • APAC Headcount
  • EMEA Headcount
  • Facilities/Global Delivery Centers
  • Services Delivered
  • Geographies Served (Language Support)
  • Year Established
  • Other Investments (CoEs, Vertical Expertise, Etc.)

Geography

  • Americas
  • APAC
  • EMEA

Related Webinars

 

May 15

30 minutes, 3 months, 3 years: Evolution of digital transformation
Register
 

May 22

Bringing the best: Talent and technology in management consulting
Register

Recent Publications

 

TIS market returns to positive growth as key operators accelerate and broaden 5G build-out plans

TIS market returns to growth … According to Technology Business Research, Inc.’s (TBR) Telecom Infrastructure Services Global Market Forecast 2018-2023, the telecom infrastructure services (TIS) market has returned to a positive growth trajectory through the forecast period after several years of declines, now that the 5G cycle is underway and webscales continue to increase their […]

 

5G-readiness spend and webscale investment drove strong growth in deployment and professional services

5G spend was pulled forward in key markets, supporting deployment and professional services markets According to Technology Business Research, Inc.’s (TBR) 4Q18 Telecom Infrastructure Services Benchmark, operators in lead markets (U.S., China, Japan and South Korea) as well as a growing list of key operators in other developed markets have accelerated their 5G deployment timetables […]

Customer Success Stories

Interested in this product? Contact TBR Today.