In late April, TBR attended SoftwareOne’s inaugural Global Analyst Summit in Milwaukee for two days of presentations, break-out sessions, and — because it is Milwaukee — baseball. The following reflects the presentations and discussions in Milwaukee, as well as TBR’s ongoing research around SoftwareOne and its peers in the IT services, cloud services and VAR markets.
About Evan Woollacott, Senior Analyst
Evan Woollacott is a senior analyst within TBR’s Professional Services and Cloud practices. Evan leads and participates in research analysis of the financial performances and strategic investments of companies in professional services and software markets, including Accenture, Wipro, Cognizant, Salesforce, Microsoft and SAP. Additionally, he leads TBR’s benchmarks on public cloud, hybrid cloud and healthcare IT services, as well as related market landscapes and customer research reports.
Evan contributes to TBR’s Digital Transformation research, which assesses market and technology trends such as augmented and virtual reality in business-to-business and business-to-consumer environments, and vertically focused reports, including on adoption of IoT solutions and services in the industrial manufacturing space. He also leads and contributes to custom research and financial modeling projects for clients.
Entries by Evan Woollacott, Senior Analyst
TBR dives into predictions about generative AI and its very real disruptions: Today, organizations are exploring ways to leverage GenAI to optimize how they operate the front lines of their customer service processes via contact centers, an industry that currently employs over 11 million individuals; and tomorrow, the technology will provide an alternative to enterprises’ IT departments, which must frequently tap third-party services partners for custom software development, a market that was valued at nearly $25 billion in 2022.
Learn why IT services vendors and consultancies must make smart choices around IP and ecosystems in industrial IoT (IIoT)
Free webinar: Learn why both big and small vendors will get bigger and the ways hyperscalers will invest in PaaS and infringe on partners
TBR’s 2023 Report featuring Predictions for Cloud and Software vendors is now live. With unprecedented times upon this, we discuss how cloud vendors will use predictable strategies going into 2023 and beyond.
Cloud applications vendors are pursing growth amid mounting economic uncertainty ranging from inflation challenges to geopolitical concerns — headwinds that are set to linger well into 2023
The technology partner ecosystem will be vital in supporting UiPath’s evolution from RPA incumbent to an enterprise automation platform at scale
Free webinar: Learn who the most notable pure play disruptors are and each vendor’s impact in their respective markets
Free webinar: The 3 key drivers of cloud economics, and what they mean for pricing, talent and vendor performance
Free webinar: How barriers to ERP migration have eroded, opening the flood gates to cloud deployments, even in regulated industries