Professional Services

Global Delivery

Industry benchmarks provide a comparison of vendor performance in a market, including analysis on vendor strategies, financial performance, go-to-market and resource management. The research graphically portrays comparisons of vendors by myriad metrics, calling out leaders, laggards and business models. TBR also provides benchmark data in Excel pivot tables.

TBR’s Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.

INCLUDES

Excel Workbook featuring current and historical data

CADENCE

Semiannual (publishes in April and October)

SEGMENTS

C&SI
ITO
BPO
AO
Support and Maintenance

VENDORS

Accenture
Atos
Capgemini
Cognizant
Conduent
Dell Technologies Services
DXC Technology
HCL Technologies
IBM Services
Infosys
NTT DATA
Tata Consultancy Services
T-Systems
Wipro IT Services

METRICS

Total Headcount
BPO Headcount
AO Headcount
ITO Headcount
Consulting/SI Headcount
Other Headcount
Attrition
Utilization
Americas Headcount
APAC Headcount
EMEA Headcount
Facilities/Global Delivery Centers
Services Delivered
Geographies Served (Language Support)
Year Established
Other Investments (CoEs, Vertical Expertise, Etc.)

GEOGRAPHY

Americas
APAC
EMEA

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