TBR’s Global Delivery Benchmark provides efficiency comparisons, assessments and insights into global delivery strategies and investments across 14 leading IT services firms. The research highlights overarching resource management market trends, discusses implications to operations from increased labor automation and examines disruptors that shape new business models and KPIs.
INCLUDES
Excel Workbook featuring current and historical data
CADENCE
Semiannual (publishes in April and October)
SEGMENTS
C&SI
ITO
BPO
AO
Support and Maintenance
VENDORS
Accenture
Atos
Capgemini
Cognizant
Conduent
Dell Technologies Services
DXC Technology
HCL Technologies
IBM Services
Infosys
NTT DATA
Tata Consultancy Services
T-Systems
Wipro IT Services
METRICS
Total Headcount
BPO Headcount
AO Headcount
ITO Headcount
Consulting/SI Headcount
Other Headcount
Attrition
Utilization
Americas Headcount
APAC Headcount
EMEA Headcount
Facilities/Global Delivery Centers
Services Delivered
Geographies Served (Language Support)
Year Established
Other Investments (CoEs, Vertical Expertise, Etc.)
GEOGRAPHY
Americas
APAC
EMEA
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