Informatica empowers business users and improves customer success in its Winter ’20 release

The new capabilities of Informatica’s winter release make data more consumable for business users

Organizations have a bevy of data spanning their on-premises and cloud environments and a growing number of employees utilizing that data — from more technical personnel, such as data scientists who are using the data to create AI and machine learning models, to data analysts and business users who are leveraging data for analytics. Simultaneously, government regulations around data privacy, such as the General Data Protection Regulations (GDPR) in the European Union, are becoming more stringent across geographies, requiring enterprises have visibility into and control over all their data.

Informatica, through its iPaaS portfolio, can enable enterprises to derive greater value from their data sets and meet these tightening regulations with governance tools. Informatica further defined its value proposition at its Winter 2020 virtual launch event in December, announcing numerous product enhancements and capabilities, including improvements to its data governance and customer success solutions that help analysts and nontechnical business users leverage their company’s data.

As data regulations tighten, Informatica maintains governance while simplifying data requisition

Informatica’s recent updates around data governance and privacy include two key areas of the process: helping customers understand the quality of their data and streamlining their data processing pipeline. The vendor is using natural language processing to automatically generate a data quality maplet based on the functional specifications outlined by a customer’s data steward. This capability significantly reduces time to value for data sets, as data stewards typically have to collaborate with subject matter experts to create a maplet, a process that could take weeks before data can be fully utilized.

To empower business users and analysts once the data is available for analytics and reporting, Informatica created the Informatica Data Marketplace, a feature in the vendor’s Axon Data Governance offering. The marketplace is akin to consumer-oriented online shopping experiences, as business users and analysts can search data by category, subcategory and other filters. Once an employee requests a data set, it alerts the relevant data steward regarding which data set the employee would like and the intended use of the asset. Enabling data stewards to accept or deny access to these requests ensures that governance policies are still being met while democratizing data by giving data consumers more autonomy. TBR expects this will be a noteworthy selling point for Informatica as it engages with modernizing enterprises that are faced with complexities in their data governance growing alongside the number of employees consuming data.

Informatica’s enhanced Customer Success Platform helps customers from onboarding to ongoing

Business-to-business technology providers that will succeed in the 2020s understand customer success is a strategic imperative. Gone are the days of binary, transaction-oriented customer relationships with communication blackouts between product sale and renewal. Informatica understands this shift in business buying behavior, highlighted by new Customer Success Platform capabilities including the DIANA intelligent agent for license and administrative support, personalized recommendations for employee onboarding and training, product learning paths with novice to expert-level training on Informatica products, and support from Informatica experts through Concierge.

Informatica is ensuring organizations are attaining the greatest value from its offerings by scaling customers’ workforces with on-demand training, and once trained, enabling the workforce to solve issues on an ongoing basis via DIANA and Informatica experts. TBR believes these capabilities will make Informatica stickier in customers’ organizations, further increasing renewal rates throughout its customer base.

Informatica has positioned itself for success as enterprises demand more personalized engagement

In an era where customers are adopting best-of-breed offerings from multiple vendors, enterprises need a third-party integration provider that can unify their entire IT environment. Informatica will remain a leading vendor in this regard, as its ongoing innovation will continue to appeal to technical personnel such as data engineers and data scientists, while becoming more attractive to business decision makers with new capabilities at the business user level. Furthermore, Informatica’s investment in customer success will help attract and retain customers as enterprises expect, and demand, more personal vendor engagement.

Specialized industry expertise and agile service delivery position NIIT Technologies to disrupt incumbents

The rising tide of digital transformation demand continues to lift all boats, particularly small, intensely industry-focused IT services players, such as NIIT Technologies, that aggressively and tactically align their portfolio offerings and go-to-market strategies with the evolving needs of their clients and target markets. Though the long-term sustainability of NIIT Technologies’ rapid revenue growth and margin expansion remains to be seen, its strong performance in a services arena nearing saturation deserves the attention of global technology and IT services peers.

Strong financial performance highlights the success of NIIT Technologies’ pivot toward digital

CEO Sudhir Singh kicked off the event with a summary of NIIT Technologies’ recently reported FY2Q19 earnings results:

  • Revenue for the quarter ending Sept. 30, 2018, grew 23.1% year-to-year and 10% sequentially, in local currency, to Rs. 907.4 crores ($129.5 million U.S. dollars [USD]).
  • Operating margin expanded 186 basis points year-to-year to 18%.
  • Fresh order intake increased for the sixth consecutive quarter to $160 million USD, including 10 new logos.
  • Digital revenue reached 28% of total revenue, expanding 11.6% sequentially in local currency.
  • Headcount crossed the 10,000 mark, with 261 additions during the quarter. During 2018 NIIT Technologies has added 1,000 employees, with 499 in digital areas. Despite double-digit headcount expansion, utilization has also increased (80.4% in FY2Q19) while attrition has stayed well below that of Tier 1 India-centric peers, hovering between 10% and 11%.

Though relatively smaller in scale compared to Tier 1 India-centric peers, NIIT Technologies prided itself on its relatively balanced geographical mix for a company its size (e.g., only about 49% of revenue comes from the U.S., about 34% from Europe and the remainder from Rest of World), on par with Tata Consultancy Services [TCS]). The company also touted its culture, built upon a heritage of learning and research, that empowers employees with both technology skills and design thinking expertise to create business-relevant solutions for clients.



TBR attended NIIT Technologies’ U.S. Analyst & Advisor Forum in Boston, where the company’s executive leadership team presented on the company’s recent financial performance, strategy and portfolio offerings with an overarching theme of “Engage with the Emerging.” The event’s agenda was organized in line with NIIT Technologies’ recent restructuring around three core verticals ― travel and transportation (T&T), banking and financial services (BFS), and insurance ― and five service lines ― Intelligent Automation, Digital, Data and Analytics, Cloud, and Cybersecurity ― which the company brings together in matrixed offerings. Leaders from each of the three industry verticals and several of the service lines presented individual sessions on their areas, in some cases with clients. TBR also interacted one-on-one with executives throughout the event.