TBR account managers address the key goals of servicing our existing clients, supporting lead account executives for a set of accounts and working with TBR colleagues to expand the services we provide our clients, as well as growing our portfolio of accounts. This position reports TBR’s vice president of sales, with functional reporting to TBR’s account executives and vice president of customer success.

Responsibilities:

The account manager role requires high energy supported by the skills and characteristics needed to be a successful team member: proven experience in client services and sales, and the drive to be a revenue contributor.

  • Serve TBR’s existing clients with an understanding of client value and performing subscription and relationship health checks through high-volume client calling and consistent interaction with relevant team members; partner internally with sales and delivery teams to ensure customer success and retention
  • Work with account executives and the accounts they own, as well as by transitioning qualified leads into new sales opportunities
  • Expand services with existing accounts and support new customer expansion
  • Introduce TBR and its offerings to qualified prospects and expand usage within existing accounts
  • Achieve business goals, including increased growth of syndicated business and renewals
  • Independently build relationships based on service and value to the client
  • Follow a comprehensive and effective renewal process
  • Establish and convey strong knowledge of TBR’s offerings and capabilities as well as working knowledge of the underlying industries
  • Identify, qualify and document prospects in assigned sales territory through heavy cold calling
  • Communicate to clients through calls and emails in a professional manner

Qualifications:

  • Bachelor’s degree with 1-3 years’ experience in a business development or sales development role preferred
  • Exhibits professionalism, dependability and drive to succeed by improving skills and achieving goals
  • Perseverance, tenacity and the ability to overcome obstacles
  • Competent in introducing and selling intangible services
  • Excellent phone, customer service and prospecting skills, as well as the ability to qualify potential new clients/accounts
  • Comfortable being coached and trained to achieve goals
  • Demonstrates competitiveness while remaining positive
  • Able to work in teams and with employees at all levels of the organization
  • Able to communicate effectively with clients at all levels of an organization
  • Quick thinking and able to work in a fast-paced team sales environment
  • Excellent listening, written and oral communication skills;
  • Professional meeting attendance and follow through
  • Experience with CRM systems, ideally Salesforce; proficient with Microsoft Office tools

Technology Business Research, Inc. is committed to providing a work environment that is free of discrimination and in which all individuals are treated with respect and dignity. We believe each individual has the right to work in a professional atmosphere that promotes employment opportunities and prohibits discriminatory practices. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, marital status, sexual orientation, veteran status, creed, physical or mental disability, genetic information, or any other characteristic protected by law.