Analyst Commentary

Though partnerships remain key to the portfolio, IBM increasingly steers its services to sell IBM products — bringing both differentiation and risk



Despite revenue declines, IBM (NYSE: IBM) remains committed to investing in higher-value service offerings backed by strategic imperatives

The trajectory of IBM’s services transformation remains unsteady on a quarter-to-quarter basis, but ultimately shows progress in the company’s ability to adapt to evolving customer demands and service delivery models. Overall services revenue declined 2.5% year-to-year in 1Q17, as Global Technology Services (GTS) and Global Business Services (GBS) each continued to grapple with...

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