Analyst Commentary

IT Services Trends with Elitsa Bakalova

About Elitsa Bakalova

Elitsa Bakalova, senior analyst in TBR’s Professional Services Practice, leads TBR’s IT Services Vendor Benchmark, which she launched in 2005. Elitsa provides holistic analysis of IT services vendors, such as Capgemini, Atos, T-Systems, Unisys and Cisco Services, and develops quarterly reports that combine financial modeling and insights.

TBR: What are the vendor trends in the IT services market?

Elitsa: IT services revenue remain...

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